Consumer alert – Bali D’Luxe weddings insolvent

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ConsumerTravel agent

Weddings and event planning company Acceler8 Group Pty Ltd trading as Bali D’Luxe is insolvent, leaving WA couples out of pocket by tens of thousands of dollars.

At least nine Bali D’Luxe customers have reported problems to Consumer Protection recently, including arriving in Bali to find out services had not been paid for and paying large amounts of money, then being unable to make contact with the business. The main websites balidluxe.com and balidluxe.com/weddingandevents.shtml are still up and running but the Bali D’Luxe active Facebook page and its Twitter account have been shut down.

Losses reported to Consumer Protection, combined with findings through monitoring of social media, blogs and traveller websites indicate a number of brides and grooms have lost as much as $180,000 in total.

Acting Commissioner for Consumer Protection David Hillyard says a liquidator was appointed after the sole director Catherine Williams of Wanneroo voluntarily wound the business up.

“Bali D’Luxe customers are now classed as ‘unsecured creditors’ and should register their details with the liquidator RSM Bird Cameron Partners via Mr Louis Bailey on 9261 9100 or at louis.bailey@rsmi.com.au.

“The insolvency process can take time and you may not get all, or any, money back. You can read more about liquidation on our website: www.commerce.wa.gov.au/consumer-protection/insolvency.

“If you made a Bali D’Luxe booking using a credit card or selecting ‘credit’ on a debit card, you should seek a chargeback (transaction reversal) from your card provider because you did not receive any goods or services in return for the amount paid.”

Mr Hillyard said this serves as another reminder of the risks involved with paying big amounts up front by EFTPOS, direct bank transfer or with cash.

“If a business goes bust you’ll have to join the queue with everyone else who is owed money but if you use a credit card there’s the option of a refund through ‘chargeback’,” he said.

Consumers buying travel services can find tips at www.commerce.wa.gov.au/travel. For help understanding your rights, or for assistance during a dispute with a travel business, call 1300 30 40 54 or email consumer@commerce.wa.gov.au.

Media contact (Consumer Protection)

 

Consumer Protection
Media release
10 Oct 2014

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