Consumers affected after car restoration business closes (Impressive Restorations Pty Ltd / Phillip Lowe)

This announcement is for: 
Consumer

Consumers have been affected following the closure of a Perth car restoration and panel beating business and Consumer Protection wants any affected consumers to come forward.

Impressive Restorations Pty Ltd, operated by Phillip Kevin Lowe, has closed the doors of its Maddington premises but the company has not yet appointed an administrator or liquidator.

A number of consumers have lodged complaints with Consumer Protection claiming they had been waiting between two and five years to have the restoration of their vehicles completed.

Acting Commissioner for Consumer Protection David Hillyard said paying large amounts to a trader before the work is complete is always risky.

“Some consumers who have contacted us have reported paying between $750 and $52,000 each, some over a long period of time,” Mr Hillyard said.

“Consumers allege they have paid the business in lump sums and others agreed to a payment plan. Payments in these circumstances should be linked to progress of the work rather than being automatic. In most cases, consumers allege the work carried out on the cars has been minimal.”

Consumer Protection is trying to contact the trader and endeavouring to seek administrator or liquidator details.

In the event of a motor vehicle repair business failure, there is a compensation scheme to cover some losses.  Claims are limited to $6,000 and only available as a last resort if all other debt recovery actions have failed.

Consumers affected by this closure who have yet to lodge a complaint are urged to contact Consumer Protection by email consumer@commerce.wa.gov.au or by calling 1300 30 40 54.

END OF RELEASE

Media contact (Consumer Protection)

Consumer Protection
Media release
08 Mar 2017

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