Announcements

Showing 1 - 25 of 849 results
Consumer Protection is advising members of an Osborne Park gym to come forward after the business premises closed recently. The owner of the building has prevented any access to the operators and members of Selby Health and Fitness since 22 February 2016. More than 40 members have so far lodged complaints with Consumer Protection and talks are underway with the business operators to resolve them...
Consumer Protection
Media release
20 Mar 2017
The average cost of unleaded petrol is set to increase by 15 cents per litre (cpl) to 136 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 March 2017, most Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of 18 cpl). Most Caltex, Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
20 Mar 2017
The value of the support that community legal centres provide the WA community has been recognised in the 2017 Western Australian Consumer Protection Awards. Karen Merrin, who has managed the Northern Suburbs Community Legal Centre in Mirrabooka for the past 20 years, has been honoured with the Rona Okely Award for an individual who has given their time, energy and experience for the betterment...
Consumer Protection
Media release
15 Mar 2017
A former York real estate salesman has been banned for 15 years from applying for registration after being found guilty of serious misconduct over the sale of five properties which netted a profit of $5.4 million. The State Administrative Tribunal (SAT) found Paul Anthony King committed 13 breaches of the Code of Conduct while working as a sales representative for his father’s real estate agency...
Consumer Protection
Media release
15 Mar 2017
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 136.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 March 2017, most Puma, Coles Express, Caltex and BP sites are increasing their ULP price to 139.9 cpl (an increase of 20 cpl, 17 cpl, 16 cpl and 13 cpl respectively). Most...
Consumer Protection
Media release
13 Mar 2017
Consumers have been affected following the closure of a Perth car restoration and panel beating business and Consumer Protection wants any affected consumers to come forward. Impressive Restorations Pty Ltd , operated by Phillip Kevin Lowe , has closed the doors of its Maddington premises but the company has not yet appointed an administrator or liquidator. A number of consumers have lodged...
Consumer Protection
Media release
08 Mar 2017
A Claremont-based real estate agency has been reprimanded, fined $5,000 and must pay $1,000 to cover the costs of disciplinary action by Consumer Protection due to apartment-buyers being kept in the dark about balcony shutters. During mediation at the State Administrative Tribunal, M Property Pty Ltd agreed there had been two breaches of the Real Estate and Business Agents Act and Code of Conduct...
Consumer Protection
Media release
07 Mar 2017
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 136.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 March 2017, most Caltex Woolworths, Caltex, Coles Express and BP sites are increasing their ULP price to 139.9 cpl (an increase of 21 cpl, 18 cpl, 16 cpl and 14 cpl,...
Consumer Protection
Media release
06 Mar 2017
Catastrophic failure to manage a trust account and trading without a licence for three months has resulted in a WA real estate agent being fined $8,000 plus $832 in costs. Amanda Jones, formerly trading as Ray White Manjimup Districts, has pleaded guilty to nine charges, under the Real Estate and Business Agents Act. There were: seven charges of failing to correctly balance her trust account each...
Consumer Protection
Media release
03 Mar 2017
With Acting Commissioner for Consumer Protection David Hillyard The Department of Commerce Bond Administrator figures showed 10 per cent of all residential rental bond lodgements were made late in January this year. A bond is money paid by the tenant and held in trust for the duration of a tenancy. The Residential Tenancies Act 1987 (the Act) requires that bonds must be lodged by the landlord or...
Consumer Protection
Department News
02 Mar 2017
A director and former director of a liquidated solar company have each been fined $1,500 and ordered to pay court costs of $622.25 in relation to potential customers being misled and a deposit taken during the 10 business day ’cooling off period’ a customer is entitled to under the Australian Consumer Law (ACL). Jarrad Graeme Hand, director of Polaris Solar Pty Ltd (voluntarily wound up) and a...
Consumer Protection
Media release
27 Feb 2017
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 137.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 February 2017, most Coles Express sites are increasing their ULP price to 141.9 cpl (an increase of 17 cpl). Most Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
27 Feb 2017
A WA real estate agency and sales representative have been fined $12,000 each as part of State Administrative Tribunal (SAT) disciplinary action by Consumer Protection over dishonest conduct during property sale transactions. Sunrun Nominees Pty Ltd trading as House Real Estate WA and Frank Andrew Torre are subject to orders after contravening the Real Estate and Business Agents Act 1978 and the...
Consumer Protection
Media release
24 Feb 2017
A handyman who took money from consumers but failed to carry out the work has been fined $6,000, ordered to pay a customer $2,150 in compensation and must also pay the $3,800 it cost Consumer Protection to prosecute him. Daniel Murray Howard, who has previously been convicted of dishonesty offences, pleaded guilty to three contraventions of the Australian Consumer Law during a hearing at the...
Consumer Protection
Media release
23 Feb 2017
With Acting Commissioner for Consumer Protection David Hillyard Puppy scammers have been getting their claws into the money of pet-buyers in Western Australia for years. The scammers also use kittens, birds and other popular animals as bait. Sadly the animal never arrives and Consumer Protection has received reports of monetary loss from many heartbroken would-be pet owners. Advertisements can be...
Consumer Protection
Department News
23 Feb 2017
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 138.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 February 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 15 cpl). Most BP and Puma sites are increasing their ULP price to 141.9 cpl...
Consumer Protection
Media release
20 Feb 2017
UPDATE 16/3/17 - Federal Government imposes an interim national product safety ban for 60-days. Details released by Minister for Small Business Michael McCormack MP The sale of portable decorative ethanol burners will be banned in Western Australia for another month in a bid to protect consumers from burns or fire incidents. Acting Commissioner for Consumer Protection Penny Lipscombe says the 30-...
Consumer Protection
Media release
17 Feb 2017
When we hear about a tragedy – from a bush fire or floods to someone badly injured by a coward’s punch or deaths in a terrorist attack – it’s normal to want to help those affected and giving or collecting money may seem the most practical way to do so. But cautionary tales from donors and collectors highlight the importance of our charity licensing laws. Consumer Protection is here to help people...
Consumer Protection
Department News
16 Feb 2017
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 139.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 February 2017, most Coles Express sites are increasing their ULP price to 143.9 cpl (an increase of 16 cpl). Most Puma sites are increasing their ULP price to 142.9 cpl, most...
Consumer Protection
Media release
13 Feb 2017
If you get a call from someone saying they are an officer at the Randwick Police Station and they want your help to catch a scammer, hang up – it’s a scam! Numerous reports have been received recently by Consumer Protection where scammers pretend to be police and tell their targets that their bank accounts or credit cards have been compromised. The pretend police officer then asks the target for...
Consumer Protection
Media release
08 Feb 2017
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 139.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 February 2017, most Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of 16 cpl by Caltex and 15 cpl by Puma). Most BP and Coles Express sites are...
Consumer Protection
Media release
06 Feb 2017
Consumer Protection has issued advice to Tigerair passengers affected by the airline’s decision to permanently cancel all flights between Australia and Bali. Passengers who have tickets and have yet to travel are eligible for a full refund from the airline. Acting Commissioner for Consumer Protection David Hillyard said the airline has made a commitment to issue a full refund to affected...
Consumer Protection
Media release
03 Feb 2017
With Acting Commissioner for Consumer Protection David Hillyard A number of residential building companies have collapsed in WA in recent months prompting Consumer Protection to reissue advice to off-the-plan property buyers. One of the biggest risks for anyone purchasing a home and land package or a yet-to-be-built house, unit or apartment within a development, is the prospect of it not going...
Consumer Protection
Department News
02 Feb 2017
So-called ‘Bitumen Bandits’ are once again operating in Western Australia prompting a fresh Consumer Protection warning. In recent days reports of itinerant driveway layers have been received from north of Perth to the State’s South-West. Acting Commissioner for Consumer Protection David Hillyard advises home and business owners to say NO to on-the-spot deals offered by these travelling conmen. “...
Consumer Protection
Media release
01 Feb 2017
Retail trading hours for the Labour Day (March 6) and Easter Monday (April 17) public holidays will be extended by four hours, with major retailers being able to open from 8am to 6pm. Commerce Minister Michael Mischin has approved the extension from the standard 11am-5pm trading times for general retail shops on Sundays and public holidays. "The extended hours this year are consistent with those...
Consumer Protection
Media release
31 Jan 2017

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