Consumer guarantees – business rights and responsibilities
Please be aware that due to essential network maintenance being performed by Western Power, some of our web services may become intermittently unavailable from 7.00am on Sunday, 21 January 2018 and throughout the day. We apologise for any inconvenience this may cause.
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law.
You are responsible for understanding your legal obligations.
Australia’s consumer protection agencies now have more enforcement powers and bigger penalties apply if you break the law.
- Responsibility for fixing a problem
- Gift recipients
- Receipts and proof of transaction
- Itemised bills
- Returned goods
- No refunds
- Uncollected goods
- Damages and compensation
- Gift vouchers
- Online vouchers
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