Fitness Industry Code of Practice review

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Consumer

Consumer Protection is seeking feedback from fitness services providers, industry associations, consumers, and consumer organisations about a mandatory Fitness Industry Code of Practice.

Status: CLOSED Monday 27 August 2018.

Background

In Western Australia, the Fitness Industry Interim Code of Practice (the Code) under the Fair Trading Act 2010 (WA) contains rules applying to gyms, fitness centres, fitness instructors, and personal trainers.

The Code was last comprehensively reviewed in 2010.  Since then, there have been significant changes in consumer law with the introduction of the Australian Consumer Law.  Consumer Protection is reviewing the Code to ensure that it remains appropriate and necessary in the context of a rapidly expanding and diversifying fitness industry.

Current consultation phase

A Fitness Industry Code of Practice Review 2018 – Public Consultation Paper (the Paper) has been developed to assist you to provide comments and make submissions.  The Paper explains each clause in the current Code and raises 33 questions about the regulation of the fitness industry for you to consider and respond to.

Consumer Protection is also interested in your feedback on:

  • the different problems consumers and industry have faced when engaging in the fitness industry and how these problems have been resolved;
  • whether the changing nature of the fitness industry requires adjustment to the scope and application of the Code; and
  • whether there is still need for a specific Code regulating the fitness industry, given the introduction of the Australian Consumer Law in 2010.

Key points of the consultation

The Paper contains a detailed explanation of all the rules in the Code.  The main rules include:

  • who and what fitness services the Code applies to;
  • the requirements for honesty and full disclosure when selling fitness services;
  • what needs to be in a membership agreement;
  • a 48 hour cooling off period for membership agreements;
  • a 12 month limit on prepayment for membership agreements;
  • how to handle requests to terminate a membership agreement; and
  • how to handle complaints from clients.

Downloads and resources

Have your say

There is no specified format for submissions. You are welcome to make a formal submission or write a letter or email outlining your views on the consultation code of practice. You can also complete an online survey on the Department’s website.

Your written comments can be submitted by:

  • Consultations are currently closed

Enquiries:

Enquiries can be made by email.

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