Refund

Scheduled system outage

AssociationsOnline, BondsOnline and Licence renewals will be unavailable from 5pm on Friday, 23 February until 8am on Monday, 26 February to allow for scheduled system improvements. We apologise for any inconvenience this may cause.

You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in.

If this is not possible, you must refund the consumer the value of the other form of payment.

You must not:

  • offer a credit note, exchange card or replacement goods instead of a refund. A consumer cannot accept this kind of offer; or
  • refuse a refund, or reduce the amount, because the goods were not returned in original packaging or wrapping.

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