Infinity brand electric cable safety recall

A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). EnergySafety, Consumer Protection and the Building Commission are working with the taskforce as the WA regulators.

The sub-standard cables, imported by Infinity Cable Co Pty Ltd (in liquidation), were sold in WA during 2012 and 2013.  All supplies are being recalled after samples failed to meet electrical safety standards due to poor quality plastic insulation coating.  This includes all sizes and configurations of flat white cable and Orange round Infinity mains power cables, as well as Olsent brand power cables.

Testing has found that the cables will degrade prematurely and, if the cables are disturbed, the insulation could break and expose live conductors, resulting in possible electric shock or fires.

Act now before it's too late - Infinity cable recall advertising campaign

Attention Electricians and Builders: Have you installed any recalled Infinity cables in the last six years?

You could be liable for damages or fines if you haven't taken steps to remediate the faulty cable. Further information can be found in the Infinity cables bulletin available on the link below.

Infinity cables bulletin

What should I do?

Householders and businesses that have had electrical wiring work carried out in 2012 or 2013 need to contact the responsible builder, electrical contractor or appliance installer to confirm whether Infinity cable was used.  The cable supplier will arrange for an inspection of the wiring and remediation of any Infinity cable that they supplied.

You should not attempt to inspect the cables yourself.  The inspections must be carried out by licensed electrical contractors.


In Western Australia, the cables were sold by Masters Home Improvement and John Danks & Sons (trading as Home Timber & Hardware, Plants Plus and Thrifty-Link Hardware).  Please visit their websites for information on returns and stores that sold the Infinity cable.

More information

The recall notice can be viewed at and further information and Frequently Asked Questions are available at .

For general enquiries:

EnergySafety on 6251 1900 or (for electrical contractors)

Consumer Protection on 1300 30 40 54 or (for consumers)

Building Commission on 1300 48 90 99 or (for builders)

Media release issued 27 August 2014.

Photos of Infinity cable

infinity_cable_1.png, by Electricity

Example of Orange round Infinity cable


infinity_cable_2.png, by Electricity

Example of Infinity cable


infinity_cable_3.png, by Electricity

Example of Orange round Infinity cable


olsent_cable_1.png, by Electricity

Example of Olsent cable sold by Infinity Cable Co Pty Ltd



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