Sample complaint letter relating to a retirement village

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All documents issued prior to 1 July 2017 were issued by the former Department of Commerce. Documents listed here are the latest versions available, but may be subject to review. For more information on this document, please contact online@dmirs.wa.gov.au.

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Sample complaint letter relating to retirement village issues.

Your name
Your address
Your phone number
Your email address (if you have one)

Date

Name of contact person (or address the letter to the Manager if you don’t have a name)
Company Name
Street
Suburb/Town
State Postcode

Dear Sir/Madam (or put the name of the contact person if you know it)

Re: (insert address of your retirement unit in bold)

On (date) I (State what the issue is, for example, “a dispute with management” or “entered into a contract with your company” or required service, for example, “physiotherapy was not provided for as per my contract”).

Unfortunately, (detail what the specific problem is, for example: “the dispute resolution outcome has been disappointing” or “the contract is not correct”. Specify the service you are talking about, for example, “the physiotherapy services guaranteed”).

To resolve this issue, I would appreciate it if you could (say what you want, for example, “review the dispute procedures” or “review the contract” or “provide the service requested”).

Enclosed are copies of relevant records (include copies of any relevant records, for example copy of the contract, letters and any other documents).

I look forward to your reply and a resolution to my problem. I will wait until (set a time limit) before seeking help from the Department of Commerce or through the State Administrative Tribunal. Please contact me at the above address or by phone at (home and/or office numbers with area code).

Yours sincerely

(Your signature)
(Your name)

Enclosure(s): (list the documents you are sending with your letter. Send COPIES of your documents, not originals and keep a copy of this letter for your records)

cc: (put the name of anyone else you are sending the letter to, for example, to the Department of Commerce)

Consumer Protection
Template
Last updated 28 Apr 2016

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