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Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties
Some suppliers or manufacturers offer extended warranties to lengthen the coverage of their basic manufacturer’s warranty. Usually, consumers are offered the chance to buy an extended warranty after, or at the time, they buy the goods. Example: When a consumer buys a deck chair the retailer says...
Guarantees and warranties
Suppliers and manufacturers often make extra promises (sometimes called ‘express warranties’) about such things as the quality, state, condition, performance or characteristics of goods. An express warranty is not necessarily about the product breaking, it is about it living up to promises. Example...
Guarantees and warranties
Warranties and consumer guarantees Consumers have rights under consumer guarantees, regardless of any other warranty provided by the supplier or manufacturer. Key points about warranties and consumer guarantees You must: fix a problem when goods fail to meet a consumer guarantee, even if the...
Guarantees and warranties
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks a carpenter to build a carport to cover his 4WD...
Guarantees and warranties
What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that: cost up to $40,000 (or any other amount set by the Australian Consumer Law in future), regardless of purpose or use; cost...
Guarantees and warranties
Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties

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Announcements

The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 121.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 August 2016, most Coles Express and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 30 cpl). Most United sites are increasing their ULP price to 125.7...
Consumer Protection
Media release
29 Aug 2016
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 122.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 August 2016, most Puma and Caltex sites are increasing their ULP price to 129.9 cpl (an increase of 31 cpl by Puma and 27 cpl by Caltex). Most Caltex Woolworths sites are...
Consumer Protection
Media release
22 Aug 2016
Hillarys man Saad Soliman (reg. BP10488), as the sole director, nominated supervisor and secretary of liquidated building company Benchmark Designer Homes (BC10941), has been ordered to pay by consent a $5,000 fine and costs of $10,000 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
18 Aug 2016
Fraudsters posing as CEOs or third-party suppliers have cost Western Australian businesses and not-for-profits at least $500,000 in the last two years, prompting a warning about ‘man in the middle scams’. Acting Commissioner for Consumer Protection David Hillyard said the fraud works in two equally sophisticated ways. “The false boss or CEO scam usually hacks a chief executive officer or senior...
Consumer Protection
Media release
17 Aug 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 119.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 August 2016, most Caltex and BP sites are increasing their ULP price to 125.9 cpl (an increase of 23 cpl by Caltex and 22 cpl by BP). Most Puma sites are increasing their ULP...
Consumer Protection
Media release
15 Aug 2016
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection has noticed that anytime there is a change in the economic climate there will be some business closures as a result. It is often difficult to spot telltale signs of financial distress but, as consumers, we need to be aware of the risks involved when paying for goods or services in advance; even the purchase of...
Consumer Protection
Department News
12 Aug 2016
Major reforms to improve the efficiency, productivity and consistency of the Western Australian building industry will progress further today as the Liberal National Government hosted its second Building Summit.
Building Commission
Media release
09 Aug 2016
The average cost of unleaded petrol is set to increase by 14 cents per litre (cpl) to 120.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 August 2016, most Caltex and BP sites are increasing their ULP price to 125.9 cpl (an increase of 18 cpl by Caltex and 16 cpl by BP). Most Coles Express sites are increasing their ULP...
Consumer Protection
Media release
08 Aug 2016
Perth company Top Class Roof Restorations Pty Ltd and its sole director and secretary Troy Anthony Coward have been prosecuted by the Building Commissioner for contractual offences and fined a total of $7,000.
Building Commission
Media release
03 Aug 2016
Malaga company Barrowman Holdings Pty Ltd, trading as Perth Window & Door Replacement Company, and its sole director and secretary Stuart William Barrowman of Woodvale, have been prosecuted by the Building Commissioner for contractual offences and fined a total of $15,000.
Building Commission
Media release
01 Aug 2016

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