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Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. The guarantee of acceptable quality Suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer. This means they guarantee the goods will be: safe, durable and free from defects; acceptable in...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
The Motor Vehicle Repairers Act 2003 imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or...
Motor vehicle repairers
Not every business in the motor repair and servicing industry requires a repair business licence. Vehicle and parts manufacturers are exempt if they do not actually repair vehicles. If you manufacture parts but do not fit them to a vehicle you will not require a licence. The question you must ask...
Motor vehicle repairers
Motor vehicle repair businesses must operate from approved premises (including mobile premises). If a repair business operates from multiple premises, each additional premises must also be approved. Fixed premises The Motor Vehicle Repairers Act 2003 requires each applicant for a motor vehicle...
Motor vehicle repairers
A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers
There are 29 classes of repair work for which a repairer's certificate can be granted. Motor vehicle repair businesses are no longer required to be licensed for each class of repair work undertaken. However, repair businesses must ensure any repair work is carried out or adequately supervised by a...
Motor vehicle repairers
Multiple pricing occurs when a supplier displays more than one price for the same item or service. If a supplier displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected. A price published in a catalogue...
Pricing
Consumer Protection often receives complaints about incorrect rounding of prices by retail and fast food outlets. There are rules in place for businesses when it comes to dealing with small change transactions and we’d like to hear from customers who believe those rules are being broken. In...
Pricing

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Announcements

A WA Building Commission update on its audit of Yuanda building products.
Building Commission
Department News
01 Aug 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 124.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 July 2016, most Caltex Woolworths, BP, Caltex and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 19 cpl by Caltex Woolworths, 17 cpl by BP and Caltex...
Consumer Protection
Media release
25 Jul 2016
Kinross man Hajir Mobin trading as Danny’s Plumbing and Gas Services, whose conduct has been the subject of several public warnings and prosecution action by the Department of Commerce, has been prosecuted by the Plumbers Licensing Board (PLB) for carrying out unauthorised plumbing work.
Building Commission
Media release
25 Jul 2016
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 124.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 July 2016, most BP and Caltex sites are increasing their ULP price to 129.9 cpl, an increase of 14 cpl. Most Coles Express sites are increasing their ULP price to 127.9 cpl,...
Consumer Protection
Media release
18 Jul 2016
Western Australian Building Commissioner Peter Gow today announced that the Building Commission will carry out an independent audit of the use of Yuanda products in the WA construction industry, beginning with the Perth Children’s Hospital.
Building Commission
Media release
15 Jul 2016
Banksia Grove man Gordon Leslie Bodsworth , trading as Utopia Landscape Projects , has been prosecuted by the Building Commissioner for offences he committed in contracting for landscaping work at an Iluka property in September 2014.
Building Commission
Media release
12 Jul 2016
Pemberton builder John George Ryan (BP8830 & BC8830) has been fined $5,000 by the Building Services Board for failing to manage and supervise work he carried out at a Manjimup property between March 2010 and July 2011.
Building Commission
Media release
05 Jul 2016
Como building company Richmount Enterprises Pty Ltd (BC11026) has been fined $1,000 by the Building Services Board for failing to comply with orders of both the Building Commissioner and the State Administrative Tribunal (SAT).
Building Commission
Media release
20 Jun 2016
Waterford builder Nicholas Hunter (BC10879 and BP10879) has been fined $2,500 by the Building Services Board for negligent conduct relating to building work he carried out at a Bullcreek property between August and December 2013.
Building Commission
Media release
20 Jun 2016
Building company Ribshire Pty Ltd (BC14107), trading as Goodline , and its director John Michael Kennedy (BP14106) have been ordered to pay fines totalling $10,000 for negligent conduct as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
15 Jun 2016

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