Business / company

Topics

Stocktake, mid-year, clearance and special occasion sales are a great way to boost revenue and clear out some old stock but you must meet all the consumer guarantees under the Australian Consumer Law. Here are some tips to keep your sales a success and your customers happy. Customer service...
Sales practices
The Consumer Protection Awards 2018 - Nominate now The Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer...
Consumer Protection Awards
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Energy Safety , Consumer Protection and the Building Commission are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty...
Electrical installations
When goods fail to meet a guarantee, the consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair, replacement and refund. As a supplier, you must give a remedy when your services are not provided: with due care and skill; in a way that is fit for...
Returns and cancellations
Authorised contacts within the department for enquiries from media organisations.
Contact the department
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Scams If you receive a letter, email, phone call or contact via social media (or any other method) that you think is suspicious please report it to WA ScamNet . You can subscribe to the WA ScamNet alerts to be up to date on recent scams targeting Western Australians. If you are a victim of a scam,...
Reporting scams and traders
Consumer Protection regularly seeks public opinion on the review and development of both state and national legislation.
Consultations and reports
The Consumer Advisory Committee (CAC) provides advice to the Minister for Commerce and Commissioner for Consumer Protection on the activities and policies of the Department of Mines, Industry Regulation and Safety as they affect consumers; current and emerging consumer issues; research and...
Committees and boards

Pages

Publications

An amended version of the requirements was issued in 2014.
EnergySafety
Information
05 Jun 2014
A summary of statistical information about electrical incidents in Western Australia.
EnergySafety
Reports
07 Apr 2015
When was the last time you checked your LP Gas installation to ensure it was safe and complies?
EnergySafety
Brochure
30 May 2014
A series of product safety publications for businesses.
Consumer Protection
Information
27 May 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
Real estate news - a regular newsletter for real estate agents, sales representatives Disclaimer: The attached editions were published since Spring 2011. Users should note articles relating to a...
Consumer Protection
Newsletter
18 Jun 2015
This authorisation form once duly signed, enables employee electricians to complete electrical safety certificates on behalf of the electrical contractor. Note: copies remain the property of the...
EnergySafety
Form – notification
20 Aug 2015
This application form is used to register as a management representative for an electrical contractor's licence.
EnergySafety
Form – application
13 Jul 2017
This application form is used where the existing legal entity has not changed and the trading name has changed, or the existing legal entity has changed its name and is maintaining the same Australian Company Number (ACN).
EnergySafety
Form – application
20 May 2014
This application form is where the existing legal entity has not changed and the trading name has changed or, the existing legal entity has changed its name and is maintaining the same Australian Company Number (ACN).
EnergySafety
Form – application
20 May 2014

Pages

Announcements

The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 135 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 March 2017, most Caltex and BP sites are increasing their ULP price to 137.9 cpl (an increase of 20 cpl and 18 cpl respectively). Most Puma sites are increasing their ULP price...
Consumer Protection
Media release
27 Mar 2017
The average cost of unleaded petrol is set to increase by 15 cents per litre (cpl) to 136 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 March 2017, most Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of 18 cpl). Most Caltex, Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
20 Mar 2017
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 136.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 March 2017, most Puma, Coles Express, Caltex and BP sites are increasing their ULP price to 139.9 cpl (an increase of 20 cpl, 17 cpl, 16 cpl and 13 cpl respectively). Most...
Consumer Protection
Media release
13 Mar 2017
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 139.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 February 2017, most Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of 16 cpl by Caltex and 15 cpl by Puma). Most BP and Coles Express sites are...
Consumer Protection
Media release
06 Feb 2017
So-called ‘Bitumen Bandits’ are once again operating in Western Australia prompting a fresh Consumer Protection warning. In recent days reports of itinerant driveway layers have been received from north of Perth to the State’s South-West. Acting Commissioner for Consumer Protection David Hillyard advises home and business owners to say NO to on-the-spot deals offered by these travelling conmen. “...
Consumer Protection
Media release
01 Feb 2017
Retail trading hours for the Labour Day (March 6) and Easter Monday (April 17) public holidays will be extended by four hours, with major retailers being able to open from 8am to 6pm. Commerce Minister Michael Mischin has approved the extension from the standard 11am-5pm trading times for general retail shops on Sundays and public holidays. "The extended hours this year are consistent with those...
Consumer Protection
Media release
31 Jan 2017
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 138.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 January 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 13 cpl). Most BP and Caltex Woolworths sites are increasing their ULP price...
Consumer Protection
Media release
30 Jan 2017
New laws covering venture capital limited partnerships are expected to boost business investment in WA for innovation and technology start-ups. Limited partnerships, where there is at least one general partner in a business with unlimited liability and at least one partner with limited liability, are the common vehicles used to raise investment funds for high-risk ventures. The new laws, which...
Consumer Protection
Media release
25 Jan 2017
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 138.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 January 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 11 cpl). Most BP, Caltex and Puma sites are increasing their ULP price to...
Consumer Protection
Media release
23 Jan 2017
Public information sessions on the BCI Code have now finished. If you would like a member of the BCCMU to come to your workplace to discuss obligations in relation to the BCI Code please contact 1300 110 232 or bccmu@commerce.wa.gov.au
WA Building and Construction Code Monitoring Unit
Department News
23 Jan 2017

Pages

Subscribe to Topics
Subscribe to RSS - Business / company