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There are certain forms you need to use when notifying the various people of your intention to dispose of goods. Following these procedures and using the correct forms can save you problems later, particularly if your customers turn up wanting their goods. You should be aware that penalties apply...
Disposing of uncollected goods
Generally, service of documents can be done by: delivering them to the party personally; posting them to the party’s last known address; or leaving them at the party’s residence, or if they are a principal of a business, at the usual or last known place of business. In the case of a corporation or...
Disposing of uncollected goods
Many businesses are left holding goods which customers never return to collect. These goods often become a nuisance and take up valuable storage space. It is sometimes in your best interest to dispose of them . If you decide to take this action, the Disposal of Uncollected Goods Act 1970 and its...
Disposing of uncollected goods
If a trader uses vouchers and gift cards, they are providing a ‘non-cash payment facility’. The Australian Securities and Investments Commission (ASIC) has set requirements for vouchers and gift cards, based on the Corporations Act 2001 . Vouchers: must clearly display the expiry date can be used...
Lay-bys, vouchers and gifts
When a consumer suffers loss or damage due to a defect with goods or services, they can make a claim to recover damages or compensation. This is particularly the case where the defect means the trader or manufacturer failed to comply with a consumer guarantee. A consumer can apply to the trader or...
Returns and cancellations
License Search Form If the search form has not loaded here, please follow this direct link to the search form .
Licensing search
All fuel gas accidents or incidents that occur in Western Australia should be reported. Gas incidents Regulation 42 of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 requires that all incidents, such as near misses, injury to persons or property damage relating to...
Reporting a gas incident
All electricity accidents or incidents that occur in Western Australia should be reported. Electrical shocks, accidents and fatalities The Electricity (Licensing) Regulations 1991 require that all electric shocks and accidents (including electrical fatalities), irrespective of their seriousness,...
Reporting an electrical accident
Don't D-I-Y (do it yourself) electrical work Doing your own electrical work or employing an unlicensed person to do it for you, is very dangerous. You and your family risk electrocution or fire. Licensed electrical contractors have been expertly trained and will guarantee the quality of their work...
Electrical installations
Energy Safety produces and amends legislation, codes of practice, guidelines and general safety information. Where public comment is invited, draft copies of the documents are placed on this page. Consultation on new proposals for supervision of electrical workers and apprentices In March and April...
Discussion papers

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Publications

About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Fact sheet
10 Oct 2017
A guide to the correct procedures to dispose of uncollected goods. Though this guide to the disposal of uncollected goods was developed in partnership with the MTA, it is not just for the motor vehicle industry and it is applicable for the disposal of any type of product left with a business.
Consumer Protection
Guide / handbook
09 Nov 2017
Co-operatives: Good Business Guide
Consumer Protection
Guide / handbook
29 May 2014
Looking for a home of your own does not necessarily mean buying an established property. Some people prefer to buy vacant land and have a home built to their plans and requirements. This often means...
Consumer Protection
Brochure
27 May 2014
This guide is intended to help auditors produce high quality reports in the required format. To make the auditing process easier, templates for the main documents to be lodged with the Commissioner...
Consumer Protection
Guide / handbook
11 Jun 2018
Small Business Self Assessment checklist
Consumer Protection
Checklist
29 May 2014
Dispute with a business? A consumer guide to finding help ACL
Consumer Protection
Brochure
29 May 2014
Make sure you use a licensed electrical contractor whenever you have electrical work done. Is your electrical contractor licensed? Make sure you use a licensed electrical contractor whenever you have...
EnergySafety
Brochure
09 Jan 2015
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
08 Sep 2017

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Announcements

Consumer Affairs Australia and New Zealand (CAANZ), a body made up of consumer affairs officials across Australia, has delivered its final report on the Australian Consumer Law (ACL) review to Commonwealth, state and territory consumer affairs Ministers. CAANZ proposes a package of 19 proposed legislative reforms to strengthen and clarify the ACL in order to improve consumer wellbeing. The...
Consumer Protection
Media release
20 Apr 2017
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 137 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 April 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths and Puma sites are increasing their ULP price to 139.9 cpl (increasing between 23 and 26 cpl). Most United sites are...
Consumer Protection
Media release
17 Apr 2017
Building Commissioner Peter Gow has issued a public warning about the financial status of Mount Hawthorn registered building contractor Turquoise Developments Pty Ltd (reg. BC14354), trading as Talbot Le Page Homes.
Building Commission
Media release
18 Apr 2017
Consumer Protection reminds traders and consumers that the following retail trading hours for general retail shops in the Perth metropolitan area will apply over the Easter long weekend: Good Friday (14 April) Closed Easter Saturday (15 April) 8am – 5pm Easter Sunday (16 April) 11am – 5pm Easter Monday (17 April) 8am – 6pm (extended trading approved) General retail shops All shops are regarded as...
Consumer Protection
Media release
13 Apr 2017
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 136.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 April 2017, most Caltex, Puma and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of 26 cpl by Caltex and Puma and 25 cpl by Coles Express). Most...
Consumer Protection
Media release
10 Apr 2017
A roof insulation company has been fined $18,000 by the Albany Magistrates Court for misleading consumers about the quality rating and standard of one of their products. Golden Bay Properties Pty Ltd , trading as Jumbuck Wool Insulation , was also ordered to pay costs totalling $11,968 when sentenced on 6 April 2017. In September 2014, an officer from Consumer Protection purchased polyester...
Consumer Protection
Media release
10 Apr 2017
The average cost of unleaded petrol is set to increase by about 16 cents per litre (cpl) to 133.0 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 April 2017, most Caltex sites are increasing their ULP price to 137.9 cpl (an increase of 25 cpl). Most 7-Eleven and Puma sites are increasing their ULP price to 136.9, most...
Consumer Protection
Media release
03 Apr 2017
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 135 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 March 2017, most Caltex and BP sites are increasing their ULP price to 137.9 cpl (an increase of 20 cpl and 18 cpl respectively). Most Puma sites are increasing their ULP price...
Consumer Protection
Media release
27 Mar 2017
The average cost of unleaded petrol is set to increase by 15 cents per litre (cpl) to 136 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 March 2017, most Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of 18 cpl). Most Caltex, Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
20 Mar 2017
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 136.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 March 2017, most Puma, Coles Express, Caltex and BP sites are increasing their ULP price to 139.9 cpl (an increase of 20 cpl, 17 cpl, 16 cpl and 13 cpl respectively). Most...
Consumer Protection
Media release
13 Mar 2017

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