Consumer

Topics

Western Australia's Building Regulations 2012 (the Regulations) require the owner of a dwelling to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and where a...
Smoke alarm laws
Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations
Industry Advisory Group on security of payment reform
Construction Contracts Act
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Contact information for the resources sector
Contact the department
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers

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Publications

We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Consumer Protection
Promotions
07 Jun 2018
The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve...
Consumer Protection
Policies
16 May 2018
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018
Information for consumers, shops and businesses on the services offered by Consumer Protection
Consumer Protection
Flyers
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Consultation Regulatory Impact Statement and Discussion paper. Proposal for the regulation of pre-paid funerals. December 2011 (now closed) A previous consultation process conducted in 2006 resulted...
Consumer Protection
Consultations / public comment
10 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018
What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018
Small business and competition and consumer law (ACCC publications) Small business and the competition and consumer act - your rights and responsibilities Competition and consumer law - an overview...
Consumer Protection
Fact sheet
26 Apr 2018

Pages

Announcements

A personal and business development seminar organising company has been ordered to pay a total of $6,000 by the Perth Magistrates Court after being found guilty on 8 June 2018. Success Resources Australia Pty Ltd, registered and based in Sydney, was fined $5,000 and ordered to pay $1,000 in costs for failing to provide the services within a reasonable time, or at all, after receiving full payment...
Consumer Protection
Media release
13 Jun 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 157.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 June 2018, most 7-Eleven, BP and Caltex sites are hiking their ULP price to 161.9 cpl (an increase of 24 cpl). Most Caltex Woolworths, Puma and Coles Express sites are...
Consumer Protection
Media release
11 Jun 2018
Consumer Protection has issued advice to Kambo’s and Liebe + Haus customers who may be affected by the closure of the stores after they were placed into administration on Friday, 8 June 2018. Customers affected include those who: have paid either partly or fully for goods yet to be delivered; have entered into a lay-by agreement and paid a deposit; wish to redeem a gift card; have a store credit...
Consumer Protection
Media release
11 Jun 2018
A Leschenault builder Agostino Ietto (BP10480) has been ordered to pay a fine of $5,000 to the Building Commissioner for negligence as a result of an East Bunbury house that was not constructed in accordance with the plans that were approved in 2015. The Building Services Board imposed the fine against Agostino Ietto, the nominated supervisor for Ietto West Developments Pty Ltd, due to the...
Building Commission
Media release
07 Jun 2018
The Building Services Board has officially cautioned Fremantle builder Barry Douglas Windsor (BP11375) because he failed to ensure that the correct permit was in place prior to carrying out building extension work at a Fremantle property. This is the second time that Mr Windsor’s conduct has come to the notice of the Building Services Board. In November 2016 the State Administrative Tribunal...
Building Commission
Media release
06 Jun 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 159 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 June 2018, most BP, Caltex and Caltex Woolworths sites are increasing their ULP price to 163.9 cpl (increasing between 25 and 26 cpl). Most 7-Eleven, Coles Express and Puma sites...
Consumer Protection
Media release
04 Jun 2018
A women’s spiritual and support group believed to be operating in WA’s South-West has been identified as having all of the hallmarks of an illegal pyramid scheme with Consumer Protection warning people not to take part. A Living Workshop is recruiting women to join their group offering “a higher quality of life through education, empowerment and feminine collaboration”, but they must first pay a...
Consumer Protection
Media release
03 Jun 2018
Do you have a Vulcan Heritage or a Pyrox Heritage gas heater? People with Vulcan Heritage or Pyrox Heritage gas heaters in their homes need to get them checked by a qualified gasfitter immediately. Laboratory tests show that under certain conditions the heaters produce too much carbon monoxide. Particularly if homes have poor ventilation and bathroom exhaust fans or kitchen rangehoods are used at...
EnergySafety
Alert
01 Jun 2018
An Aubin Grove real estate agent has had his licence and triennial certificate suspended for six months and the agency was fined $5,000 by the State Administrative Tribunal (SAT) over the misuse of a trust account. James Ademola Oladejo is the person in bona fide control of Jim’s Realty Pty Ltd . Both the agent and the agency were reprimanded by the SAT. In September 2016, Mr Oladejo dishonestly...
Consumer Protection
Media release
01 Jun 2018
Two online tech and gadget stores operated by the same company have been taking orders but failing to deliver, prompting a public warning from Consumer Protection. Android Enjoyed and Camera Sky , operated by Digital Marketing and Solutions Pty Ltd which is registered in Victoria, have received a high level of complaints from WA consumers. So far this year, Consumer Protection has received 31...
Consumer Protection
Media release
31 May 2018

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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