Consumer

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Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
The Building Commission is developing a range of videos for industry and consumers. Below is a list of videos currently available for viewing. Videos Changes to the Construction Contracts Act The Construction Contracts Act 2004 (CCA) is an important piece of legislation for the building and...
BC videos
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers

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Publications

To keep your baby safe, please follow our tips: Curtains and blinds: Cords are secured with tensioners or wall cleats Cords have no loops 1.6 m or less from the floor Cots, furniture and climbable...
Consumer Protection
Fact sheet
31 Aug 2017
A general inspection into the use of Yuanda products in Western Australian buildings.
Building Commission
Reports
31 Aug 2017
All charities licensed in Western Australia must submit an Income and Expenditure Statement to the Commissioner for Consumer Protection in Western Australia annually. This form, with a copy of your...
Consumer Protection
Form – notification
08 Aug 2017
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building Commission
Information
12 Jul 2017
This Industry Bulletin outlines interconnection requirements for mains-powered smoke alarms installed as part of new building work, such as an addition or alteration, to existing dwellings. This...
Building Commission
Bulletin
12 May 2017
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building Commission
Fact sheet
11 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
03 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
18 May 2017
The Building Commission has released a final audit report on some compliance and conformance issues that arose during the construction of the new Perth Children’s Hospital (PCH) at the QEII Medical...
Building Commission
Fact sheet
24 Apr 2017

Pages

Announcements

An urgent alert to the WA real estate and settlement industries, as well as to buyers and sellers of properties, has been issued by Consumer Protection after three recent cyber-attacks have resulted in almost $590,000 being stolen in property-related scams. In the worst case, an 83 year old property buyer in Perth’s western suburbs has lost $557,000 after the fraudsters intercepted email...
Consumer Protection
Media release
19 Sep 2017
With a higher than normal fire potential predicted for parts of the State this bushfire season, Energy Safety is urging Western Australians to ensure that gas and electrical installations on their property are safe and in good working order. Director of Energy Safety, Ken Bowron, is advising consumers to check their private power poles and power lines and any LP Gas cylinders before the bushfire...
EnergySafety
Media release
19 Sep 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 138.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 September 2017, most Puma, Caltex Woolworths, 7-Eleven and Caltex sites are increasing their ULP price to 142.9 cpl (an increase of between 27 and 29 cpl). Most Coles Express...
Consumer Protection
Media release
18 Sep 2017
With Commissioner for Consumer Protection David Hillyard If you pay for goods or services by card, you’ll be pleased to know there’s a ban on excessive payment surcharges which applies to all businesses across Australia as of 1 September 2017. The new law limits the amount that a business can charge customers for use of payment methods such as EFTPOS (debit and prepaid), MasterCard (credit, debit...
Consumer Protection
Media release
15 Sep 2017
Consumer Protection is urging Western Australians to ignore emails from an overseas betting agency which is not licensed in Australia and entices people to buy “Oz Lotto” tickets with promises of higher prize money. An investigation by Consumer Protection’s WA ScamNet has revealed that Oz Lotto Service ( www.ozlottoservice.com ) is one of many websites operated by Ad Management Ltd and Net Group...
Consumer Protection
Media release
15 Sep 2017
A Ballajura fencing contractor who took money from consumers but failed to deliver was ordered by the Joondalup Magistrates Court to pay almost $16,000 in fines, compensation and costs on 8 September 2017. Steven John Pietersen , trading as Flawless Glass Fencing , was fined $5,000 after pleading guilty to four charges of accepting payment but failing to supply all the goods and services in...
Consumer Protection
Media release
12 Sep 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 137.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 September 2017, most Caltex Woolworths, 7-Eleven, Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of between 27 and 29 cpl). Most BP sites are...
Consumer Protection
Media release
11 Sep 2017
A product recall has been issued for the Active & Co Portable single burner stove sold at Kmart stores between December 2015 and April 2017, Model Number PL-222, IAPMO Certification No. GMK10262. Due to an issue with the manufacturing of the Active & Co product there have been instances where gas leakage could occur during operation. There is a possibility of a fire or explosion occurring...
EnergySafety
Alert
14 Sep 2017
Truth in advertising Consumer Protection continues to receive a number of complaints about representations builders are making in their marketing material. The issues highlighted in this article relate to house and land packages, often where the builder does not own the land. Consumer Protection published its concerns about the advertising of house and land packages in 2013, and while industry...
Building Commission
Department News
11 Sep 2017
The search has begun for the next winners of the Consumer Protection Awards with nominations now open. Advocates of consumer and tenancy rights are encouraged to nominate whether as an individual, community group, local government authority or a media organisation. Those who have been active in highlighting consumer and tenancy issues and providing community support, advice or education are...
Consumer Protection
Media release
11 Sep 2017

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

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The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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