Consumer

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What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
The growth of internet sites such as eBay and Gumtree has made ticket on-selling easier for sellers. As a result, ticket on-selling has become a popular way for consumers to find tickets at the last minute or if they missed out on the official sales. Unauthorised people on-sell tickets often at an...
Your consumer rights
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
The Building Commission is developing a range of videos for industry and consumers. Below is a list of videos currently available for viewing. Videos Changes to the Construction Contracts Act The Construction Contracts Act 2004 (CCA) is an important piece of legislation for the building and...
BC videos
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations and reports
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability

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Publications

Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building Commission
Information
12 Jul 2017
This Industry Bulletin outlines interconnection requirements for mains-powered smoke alarms installed as part of new building work, such as an addition or alteration, to existing dwellings. This...
Building Commission
Bulletin
12 May 2017
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building Commission
Fact sheet
11 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
03 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
18 May 2017
The Building Commission has released a final audit report on some compliance and conformance issues that arose during the construction of the new Perth Children’s Hospital (PCH) at the QEII Medical...
Building Commission
Fact sheet
24 Apr 2017
An audit of contractor and product performance in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
24 Apr 2017
The Building Commission released an e-letter on 28 November 2016 to remind building industry practitioners about interconnection of smoke alarms and the new Australian Standard for smoke alarms. This...
Building Commission
Bulletin
28 Feb 2017
Application for modification or non-application of a bush fire building standard
Building Commission
Form – application
13 Feb 2017

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Announcements

The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 129 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 July 2017, most Caltex sites are increasing their ULP price to 133.9 cpl (an increase of 28 cpl). Most 7-Eleven, Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
24 Jul 2017
The McGowan Government will regulate Western Australia's $140 million prepaid funeral sector to better protect seniors and their families from fund mismanagement. The Government is developing a mandatory code of practice to give consumers greater consistency, clarity and certainty when investing in prepaid funeral plans - bringing WA into line with other States. Currently the industry is governed...
Consumer Protection
Media release
29 Jun 2017
The McGowan Government today announced amendments to residential caravan park laws to provide extra protections for Western Australians. Changes will be made to the Residential Parks (Long-stay Tenants) Act 2006, which regulates the relationship between park operators and long-stay tenants. This will balance the interests of operators and tenants, and ensure fairer dealings between the parties...
Consumer Protection
Media release
24 Jul 2017
Consumer Protection will conduct specific investigations into retirement village complaints, particularly relating to contracts being offered by operators in WA, to ensure that the rights of retirees are being protected. The special investigation unit of senior investigators and lawyers will expand the Department’s ongoing proactive compliance program which has resulted in recent improvements in...
Consumer Protection
Media release
20 Jul 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 129.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 July 2017, most Puma sites are increasing their ULP price to 134.9 cpl (an increase of 27 cpl). Most Caltex Woolworths, Caltex, 7-Eleven, BP and Coles Express sites are...
Consumer Protection
Media release
17 Jul 2017
With Acting Consumer Protection Commissioner David Hillyard What happens when a customer fails to return to collect their goods from a business? Western Australian businesses left holding uncollected items, which they don’t want taking up valuable storage space, have to take certain steps before they can dispose of the goods. This procedure, which can involve an application to the courts...
Consumer Protection
Media release
14 Jul 2017
Consumer Protection is concerned about a vehicle hire business which appears to have closed down leaving customers out of pocket. Rent Beyond Pty Ltd, trading as Drive Beyond formerly of Beechboro Road in Bayswater, has vacated their Perth premises. The company is registered in Queensland but its sole director Nathan Joyce is based in Victoria. Consumer Protection has not been able to contact Mr...
Consumer Protection
Media release
13 Jul 2017
A real estate agent has had his licence and triennial certificate cancelled by the State Administrative Tribunal after failing to complete compulsory training requirements. Anthony Palermo of Dalkeith was subject to disciplinary action by Consumer Protection when he failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in...
Consumer Protection
Media release
12 Jul 2017
A new national safety standard for decorative alcohol-fuelled (ethanol) burners will come into effect on 15 July 2017, replacing an interim ban on the products. The action to ensure the safety of portable table-top burners comes after reports of more than 100 injuries and 36 house fires in Australia since 2010 and at least three deaths overseas. WA first introduced an interim ban in December 2016...
Consumer Protection
Media release
12 Jul 2017
The emergence of online advertising sites, such as Gumtree, Airtasker and hipages, has made finding a tradesperson easier than ever. These websites either promote the services of a tradesperson or offer consumers a forum for requesting a task to be completed. And while these websites are a convenient way to connect with a builder, building surveyor, painter or plumber the websites do not...
Building Commission
Department News
11 Jul 2017

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

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The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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