Consumer

Topics

Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
Consumer Protection is seeking feedback from fitness services providers, industry associations, consumers, and consumer organisations about a mandatory Fitness Industry Code of Practice. Status: OPEN, closing date Monday 27 August 2018. Background In Western Australia, the Fitness Industry Interim...
Consultations and reports
Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations
Industry Advisory Group on security of payment reform
Construction Contracts Act
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)

Pages

Publications

June 2018 This public consultation paper invites feedback and/or suggestions from any consumer, fitness services provider, industry association, or other interested stakeholder on: current and...
Consumer Protection
Consultations / public comment
28 Jun 2018
What's your bag plan?
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection
Fact sheet
27 Jun 2018
Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018
New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
WorkSafe
Information
05 Jul 2018
We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Consumer Protection
Promotions
07 Jun 2018
The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve...
Consumer Protection
Policies
16 May 2018
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018
Information for consumers, shops and businesses on the services offered by Consumer Protection
Consumer Protection
Flyers
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Consultation Regulatory Impact Statement and Discussion paper. Proposal for the regulation of pre-paid funerals. December 2011 (now closed) A previous consultation process conducted in 2006 resulted...
Consumer Protection
Consultations / public comment
10 May 2018

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Announcements

The Perth Magistrates Court has imposed the maximum penalty against an operator of the 'Bikini Girls Massage’ business who engaged in misleading advertising. Mr Colin Burton was today fined $6,000 after pleading guilty to 11 offences under the Fair Trading Act, relating to misleading employment advertisements. He was also fined $100 for a further offence under the Business Names Act, relating to...
Consumer Protection
Media release
17 Aug 2010
The Supreme Court of WA has ordered the operators of ‘Bikini Girls Massage’ to cease carrying on any unregistered business and to cease placing misleading recruitment advertisements. The Commissioner for Consumer Protection launched the legal action to restrain Mr Bon Levi and Mr Colin Burton from further contravening the Business Names Act 1962 by operating an unregistered business and further...
Consumer Protection
Media release
09 Jun 2010
Trial date set for alleged operators A former employee of WA’s infamous Bikini Girls Massage business has been fined $1,500 and ordered to pay $632 in Court costs, after admitting to misleading job seekers. The ex worker, who cannot be named for legal reasons, pleaded guilty to two counts of conduct liable to mislead in relation to employment - a breach of the Fair Trading Act 1987 - during a...
Consumer Protection
Media release
28 Apr 2010
The Commissioner for Consumer Protection has launched legal action in two Perth Courts against Bon Levi and Colin Burton, the alleged operators of the Bikini Girls Massage business, and their employee/agent Leigh Currie, alleging misleading advertising in respect of employment and breaches of business registration laws. The separate legal actions involve charges in the Perth Magistrates Court for...
Consumer Protection
Media release
17 Jan 2010
Originally issued Monday, 25 September 2006 Long standing con man Bon Levi, a.k.a. Roddy Farrow, Ron Frederick, Ron Heelan, Bonaldi Levi, John McCorry and ‘Ron the Con’, is targeting Perth consumers again, apparently in breach of Federal Court orders. Thought to be currently residing on the Gold Coast in Queensland, Ron the Con has been trying to snare WA consumers into his latest racket, auto...
Consumer Protection
Media release
21 Aug 2018
The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 150.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 August 2018, most Coles Express and Puma sites are increasing their ULP price to 159.9 cpl (an increase of 28 cpl). Most 7-Eleven, Caltex Woolworths, BP and Caltex sites are...
Consumer Protection
Media release
20 Aug 2018
The Consumer Protection Kalgoorlie office is moving from its current location on Brookman Street to the department’s West Kalgoorlie office on the corners of Hunter and Broadwood Streets. The Brookman Street office will close on Friday 31 August at 12.30pm and will reopen in the West Kalgoorlie office on Monday 3 September 2018 at 8.30am. There will be no change to the services provided by the...
Consumer Protection
Department News
15 Aug 2018
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 153.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 August 2018, most BP, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 20 cpl and 26 cpl). Most 7-Eleven sites are increasing...
Consumer Protection
Media release
13 Aug 2018
Lesmurdie-registered builder Brad Ross Homes Pty Ltd (BC12915) and its director and nominated supervisor Bradley William Ross (BP12915) have each been fined $3,000 by the Building Services Board for negligent conduct. The findings relate to building services carried out at a property in Cottesloe. The Board found the company had been negligent by: failing to ensure that soil excavation on the...
Building Commission
Media release
10 Aug 2018
Buying 46 motor vehicles and then selling 38 of those without a licence has resulted in a $15,000 fine for a Thornlie man who often conducted the illegal transactions from his home. Steven Jeffrey Land entered a guilty plea at the Armadale Magistrates Court on 7 August 2018 and was also ordered to pay costs of $964.10. The offences were carried out between 25 June 2016 and 24 February 2018. Mr...
Consumer Protection
Media release
09 Aug 2018

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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