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Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports
The Minister for Commerce has responsibility for the Western Australian Products Symbol Act 1972 which is the enabling legislation that authorises the use of a prescribed symbol (the WA Birthmark symbol) to distinguish and promote the sale of products made in Western Australia. Section 5 of the...
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Lithium button batteries are found in many common household...
Product safety for consumers
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: OPEN , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers
Consumer Protection advice line Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 30 40 54 email WA ScamNet The National Disability...
People with disability
Thousands of people with all types of disability regularly travel by air. However, you may not know what to expect, particularly if it is your first time flying or you are travelling on a different airline. Service and travel procedures may vary between airlines and airports. Planning your travel...
People with disability

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Publications

The Building Amendment Regulations 2017 (the Amendment Regulations) were published in the Government Gazette on Tuesday 7 February 2017 to come into operation on Wednesday 8 February 2017. The...
Building Commission
Bulletin
13 Feb 2017
This transcript is taken from an interview between Consumer Protection and an ethanol burner burns victim in December 2016. The full interview is available from the link above. Grabs of certain key...
Consumer Protection
Alert
20 Dec 2016
EXTENSION OF INTERIM BAN ON DECORATIVE ALCOHOL FUELLED BURNERS I, MICHAEL MISCHIN, Minister for Commerce, pursuant to section 111(2) of the Australian Consumer Law (WA) extend an interim ban on...
Consumer Protection
Policies
17 Feb 2017
The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that victims of family violence are able to achieve...
Consumer Protection
Consultations / public comment
15 Dec 2016
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016
The department's annual report for 2015-2016 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
01 Nov 2016
It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016

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Announcements

Canning Vale man Nicholas Bradley Mason (PL7879 – suspended), trading as Mason Plumbing and Gas , has had his plumbing contractor’s licence suspended for three months by the State Administrative Tribunal (SAT) as a result of disciplinary action by the Plumbers Licensing Board (PLB).
Building Commission
Media release
06 Jul 2017
A real estate sales representative has been reprimanded by the State Administrative Tribunal (SAT) and must pay a $1,000 fine and $500 in costs for breaching a special condition on his certificate of registration. Mark Bruce Hourn of Exmouth has failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in breach of the Real...
Consumer Protection
Media release
05 Jul 2017
Western Australian Building Commissioner Peter Gow today confirmed the Building Commission is broadening its audit of aluminium composite panels (ACPs) following the Grenfell Tower fire in London.
Building Commission
Media release
04 Jul 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 128.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 July 2017, most Puma sites are increasing their ULP price to 133.9 cpl (an increase of 29 cpl). Most Caltex sites are increasing their ULP price to 132.9 cpl, most BP sites to...
Consumer Protection
Media release
03 Jul 2017
The 26 th annual WAITTA INCITE Awards were held on the 16 th June 2017. The awards recognise local talent, products and technologies that help industry and government operate more efficiently. Energy Safety won the most effective Government solution award for eNotice, a web-based solution for the gas and electricity industry in WA for lodging work notices. With over 400,000 paper forms completed...
EnergySafety
Department News
03 Jul 2017
The State Government announced in April 2017 widespread public sector reforms, aimed at creating collaborative departments focused on whole-of-Government objectives and delivering services in the most efficient way. On 1 July, the Departments of Commerce and Mines and Petroleum combined to form the new Department of Mines, Industry Regulation and Safety. The new department has three key business...
Corporate
Department News
01 Jul 2017
Building Commissioner Peter Gow today announced a pricing reform to Western Australia’s home indemnity insurance (HII) scheme. Large volume and multi-unit project builders will have to pay a premium increase as of Monday 2 October 2017. The increase is required to ensure the HII scheme is sustainable and to prevent WA taxpayers from footing the bill for recent builder failures. Small to medium...
Building Commission
Media release
27 Jun 2017
With Acting Commissioner for Consumer Protection David Hillyard Winter's here and as we try to keep warm in the cooler weather there are some annual safety messages to think about when buying or using products such as hot water bottles, heaters, electric blankets, wheat bags and pyjamas. Let’s start with hot water bottles. You might have one in the back of the cupboard but if it’s more than two...
Consumer Protection
Media release
16 Jun 2017
With Acting Commissioner for Consumer Protection David Hillyard If you’re a parent or carer, it’s highly likely you’ve heard all about, or seen too much of, ‘fidget spinners’. Alternatively, you may have noticed the novelty items for sale online or at stalls in shopping centres and we know there are also promotional giveaways where you get them for free. For anyone who isn’t sure what they are,...
Consumer Protection
Alert
16 Jun 2017
A travel business that cold calls consumers selling travel vouchers is the subject of a warning by Consumer Protection. Abdul Rehman , who operates Prime Marketing Solutions (registered in Victoria) and The Tour Groups (unregistered), has attracted several complaints and enquiries to consumer protection agencies throughout Australia, with one complaint coming from a WA consumer. In the WA...
Consumer Protection
Media release
15 Jun 2017

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