Consumer

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Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations and reports
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports
The Minister for Commerce has responsibility for the Western Australian Products Symbol Act 1972 which is the enabling legislation that authorises the use of a prescribed symbol (the WA Birthmark symbol) to distinguish and promote the sale of products made in Western Australia. Section 5 of the...
Information standards
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Lithium button batteries are found in many common household...
Product safety for consumers
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports

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Publications

A general inspection into the use of Yuanda products in Western Australian buildings.
Building Commission
Reports
31 Aug 2017
All charities licensed in Western Australia must submit an Income and Expenditure Statement to the Commissioner for Consumer Protection in Western Australia annually. When to use this form All...
Consumer Protection
Form – notification
06 Oct 2017
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building Commission
Information
12 Jul 2017
This Industry Bulletin outlines interconnection requirements for mains-powered smoke alarms installed as part of new building work, such as an addition or alteration, to existing dwellings. This...
Building Commission
Bulletin
12 May 2017
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building Commission
Fact sheet
11 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
03 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
18 May 2017
The Building Commission has released a final audit report on some compliance and conformance issues that arose during the construction of the new Perth Children’s Hospital (PCH) at the QEII Medical...
Building Commission
Fact sheet
24 Apr 2017
An audit of contractor and product performance in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
24 Apr 2017

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Announcements

The average cost of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 145.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 November 2017, most Caltex Woolworths, Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 25 cpl and 30 cpl). Most 7-...
Consumer Protection
Media release
13 Nov 2017
The Commissioner for Consumer Protection has written to 2,300 people in WA who have possibly purchased Samsung washing machines, now recalled, which may put their lives at risk. It follows exhaustive efforts to maximise the response rate to the 2013 recall of the top loader washing machines which have caused about 200 house fires throughout Australia in recent years. The machines were...
Consumer Protection
Media release
13 Nov 2017
A real estate sales representative has been permanently disqualified from ever holding a certificate of registration in WA and fined $1,500 by the State Administrative Tribunal (SAT) after fabricating multiple purchase offers on four Perth properties. Gayla Currie , who worked for Century 21 Max Comben real estate agency in Morley, was also ordered to pay costs of $1,200 in SAT orders published...
Consumer Protection
Media release
09 Nov 2017
A motor vehicle repairer who breached licensing requirements and failed to comply with conditions set by Consumer Protection has had his certificate cancelled by the State Administrative Tribunal (SAT). Bradley Sabo of Dalwallinu failed to inform Consumer Protection of a criminal conviction, failed to provide a National Police Certificate that is less than three months old contrary to the...
Consumer Protection
Media release
08 Nov 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 143.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 November 2017, most Caltex Woolworths sites are increasing their ULP price to 149.9 cpl (an increase of 30 cpl). Most Puma sites are increasing their ULP price to 147.9 cpl,...
Consumer Protection
Media release
06 Nov 2017
McGowan Government approves extra retail trading hours this Christmas Extended trading, same as 2016-17, to begin December 5 until New Year’s Day 2018 Extra trading also approved for Australia Day 2018 public holiday The McGowan Government has approved extended retail trading hours giving Perth shoppers an extra 49 hours to buy gifts and food over the Christmas period. Starting on Tuesday,...
Consumer Protection
Media release
03 Nov 2017
Consumer Protection is concerned about a Butler stonemason who has accepted payment for work which has not been carried out. Shawn Ragno , trading as Shawn Ragno Stone Installations and Shawn Ragno Masonry (both unregistered) , has accepted a total of $8,353 in deposits from seven consumers for the installation of stone benchtops in 2017 but has only provided a refund to one customer. He may also...
Consumer Protection
Media release
02 Nov 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 141.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 October 2017, most Caltex Woolworths, Puma, Caltex and Coles Express sites are increasing their ULP price to 144.9 cpl (an increase of between 23 and 29 cpl). Most 7-Eleven...
Consumer Protection
Media release
30 Oct 2017
Maddington company Great Aussie Patios Pty Ltd and its sole director and secretary Marcus Graham Fulker have been successfully prosecuted by the Building Commissioner for contractual offences committed in the supply and installation of a patio in Hazelmere in 2015.
Building Commission
Media release
26 Oct 2017
Wembley Downs builder Peter Clyde Carman (BC100666 – expired & BP100822 – restricted) has been fined $4,000 by the Building Services Board for submitting a misleading building permit application to the City of Karratha in 2014.
Building Commission
Media release
25 Oct 2017

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