Consumer

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The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
Important electrical safety message from the Director of Energy Safety To Home owners Dear Sir / Madam No RCD means no second chance RCDs are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and fuses in your electrical panel...
Residual Current Devices (RCD)
This page covers the fuel prices beyond the retail pump. How does the price of crude oil affect Australian retail prices? Crude oil prices quoted in the media usually refer to West Texas Intermediate (WTI). The relevant crude oil for Australia is Tapis and Brent. The majority of crude oil used as...
FuelWatch
This page covers the different fuel types and the where you can get more information about fuel quality. Premium fuels What premium fuels are available in WA and why are they 'premium'? Click here for more information on premium fuels . What is 98RON? 98RON is a high-octane unleaded fuel. What does...
FuelWatch
This page covers regional fuel prices and which towns are included in the FuelWatch boundaries. Why is there a big difference between metro and country prices? Country prices tend to be more stable than metropolitan prices. Country outlets do not have the same level of competition and tend to buy...
FuelWatch
This page covers the differences in prices in the retail market, including different discounts, charges and services retailers may have. All the service stations in my town are charging the same price - is this collusion? When a small area has similar or identical prices across their service...
FuelWatch
This page covers the Perth metropolitan area price cycles Why are there sharp hikes in petrol prices in Perth? Is there a pattern? The Perth fuel market has a regular weekly cycle of prices. The price cycle only applies to unleaded petrol, including PULP and 98RON. At present, the cheapest prices...
FuelWatch
This page is about FuelWatch's relationship is with fuel prices. Does FuelWatch predict prices? The retail price of fuel in Australia is benchmarked against international prices. These international prices respond to international supply and demand factors which cannot be easily predicted...
FuelWatch
The information below will help you use the FuelWatch website and email subscription service. However if you still need help, please see our contact information page. Email service How do I subscribe? Simply complete the registration and you should then receive your first FuelWatch email within a...
FuelWatch
Over the years, the FuelWatch team have recieved thousands of questions about fuel pricing, fuel quality and how to use the FuelWatch service to save money. The sections below will take you to a list of common questions and answers to help you understand FuelWatch and the fuel industry. Data...
FuelWatch

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Publications

An interim report on the discovery of asbestos within imported atrium roof panel products used in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
13 Sep 2016
The Building Commission is carrying out an independent audit of the Perth Children’s Hospital and other Western Australian buildings containing products supplied by Yuanda Australia Pty Ltd. The...
Building Commission
Fact sheet
13 Sep 2016
8 September 2016 Settlement agents are required to have their trust accounts for the year 1 July 2015 to 30 June 2016, or part thereof, audited by an auditor approved by the Commissioner for Consumer...
Consumer Protection
Bulletin
09 Sep 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
When building or renovating your home, it is essential that you understand the terms and conditions of your home building contract and what may be agreed as a progress payment schedule for the...
Building Commission
Fact sheet
24 Oct 2016
When you buy goods and services including disability-related purchases, you have rights under the Australian Consumer Law. Your rights when you buy something explains your consumer rights and the...
Consumer Protection
Brochure
01 Nov 2016
In September 2009, to ensure Western Power addressed the urgent safety risks associated with its aging wood pole system, Energy Safety issued Order No. 01-2009 (the Order), under Section 18B of the...
EnergySafety
Reports
22 Jun 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016

Pages

Announcements

A travel business that cold calls consumers selling travel vouchers is the subject of a warning by Consumer Protection. Abdul Rehman , who operates Prime Marketing Solutions (registered in Victoria) and The Tour Groups (unregistered), has attracted several complaints and enquiries to consumer protection agencies throughout Australia, with one complaint coming from a WA consumer. In the WA...
Consumer Protection
Media release
15 Jun 2017
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 134.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 June 2017, most 7-Eleven sites are increasing their ULP price to 138.9 cpl (an increase of 25 cpl). Most Puma, Caltex Woolworths, BP and Coles Express sites are increasing...
Consumer Protection
Media release
12 Jun 2017
A Padbury motor vehicle repairer who failed to disclose his criminal convictions has been reprimanded and banned from working in the industry in WA by the State Administrative Tribunal (SAT). Ean Jacob Rozario was deemed to be unfit to be the holder of a motor vehicle repairer’s certificate for failing to comply with a condition of his licence which required him to submit a National Police...
Consumer Protection
Media release
09 Jun 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 136.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 June 2017, most BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 139.9 cpl (increasing between 22 cpl and 26 cpl). Most 7-Eleven...
Consumer Protection
Media release
05 Jun 2017
A property manager who stole tenants’ money has been banned for nine months, fined $3,000 and reprimanded by the State Administrative Tribunal (SAT). Brendan Geoffrey Dabinett of Morley was also ordered by the SAT to pay costs of $1,200. He admitted to breaching the Residential Tenancies Act, the Real Estate and Business Agents Act and the Code of Conduct for Agents and Sales Representatives by:...
Consumer Protection
Media release
02 Jun 2017
The Map of Bush Fire Prone Areas 2017 (the Map) that comes into effect on Thursday 1 June 2017, is now available from the Department of Fire and Emergency Services (DFES) website. This edition of the Map will show both ‘new’ bush fire prone areas and those ‘continuing’ from earlier editions of the Map. All bush fire prone areas will be coloured pink on the Map, with ‘new’ bush fire prone areas...
Building Commission
Department News
02 Jun 2017
The directors of The Patio Guys (WA) Pty Ltd (in liquidation), Sean and Roberta Keown, have been successfully prosecuted by the Building Commissioner for offences committed by the company. In the Bunbury Magistrates Court on 29 May 2017, Mr and Mrs Keown were each ordered to pay fines totalling $1,500 and ordered to pay costs of $578 after pleading guilty to three charges each. The first two...
Building Commission
Media release
01 Jun 2017
A company selling share trading software and its sole Director have been fined a total of $7,500 and ordered to pay consumer compensation of $4,700 for breaking laws related to cold-calling contracts. GTA Australia Pty Ltd (in administration) , registered in NSW, was fined $5,000 and sole Director Kristopher Corbett , who resides on the Gold Coast, was fined $2,500 by the Perth Magistrates Court...
Consumer Protection
Media release
01 Jun 2017
With Acting Commissioner for Consumer Protection David Hillyard Is a new kitchen on your home improvement menu for 2017? You’ll need to get the ingredients and preparation right to avoid a recipe for disaster. When hiring a kitchen renovator you really should shop around and obtain as many written quotes as possible to compare price and value. But first you need to select contenders for this...
Consumer Protection
Media release
31 May 2017
Registered builder Anthony Clay trading as Mallee Tree Homes and Additions has accepted a fine of $5,000 and costs of $1,500 as a result of disciplinary action commenced by the Building Services Board in the State Administration Tribunal in April 2017. As a result of the proceedings, Mr Clay admitted that he had engaged in negligent conduct and harsh, misleading or deceptive conduct, in...
Building Commission
Media release
31 May 2017

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