Consumer

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Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
Videos and presentations Changes to the Construction Contracts Act The Construction Contracts Act 2004 (CCA) is an important piece of legislation for the building and construction industry in Western Australia. On 15 December 2016 important changes to the CCA commenced operation. These were the...
BC videos
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers

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Publications

What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018
Small business and competition and consumer law (ACCC publications) Small business and the competition and consumer act - your rights and responsibilities Competition and consumer law - an overview...
Consumer Protection
Fact sheet
26 Apr 2018
New legislation will be coming into effect on 14 May 2018 which will require all workers performing work for reward at “domestic-type” premises, turn off all sources of electricity by opening the...
WorkSafe
Guidance note
05 Jul 2018
Self-balancing scooters safety standard (hoverboards)
Consumer Protection
Information
26 Apr 2018
Furniture stability From a child’s point of view, your home looks like a big playground. But there are hidden dangers they don’t recognise. Unstable furniture can tip over when a child climbs or...
Consumer Protection
Fact sheet
24 Apr 2018
The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to the highest possible standards of openness, probity and accountability in all its affairs. The department has zero...
Corporate
Plans
13 Apr 2018
Landlords can get information about their rights and responsibilities from Consumer Protection. Common questions are answered below and contact details are on this factsheet. Common questions My...
Consumer Protection
Fact sheet
27 Feb 2018
Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
08 Feb 2018
Information for consumers If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to...
Consumer Protection
Fact sheet
01 Mar 2018
Consumer Protection can help you with a wide range of issues you may face because of a crisis. You will find contact details for Consumer Protection at the bottom of this factsheet. Insurance,...
Consumer Protection
Fact sheet
08 Feb 2018

Pages

Announcements

An illegal motor vehicle dealer has been fined $25,000 and ordered to pay costs of $916 after being convicted in the Perth Magistrates Court of buying and selling vehicles without a licence. Mark Wayne Williams , who resides in Kensington and formerly operated in Kenwick under the trading name of Car 1 Vehicle Wholesale , was convicted in his absence on 12 October 2018 after purchasing 51...
Consumer Protection
Media release
17 Oct 2018
The McGowan Government will this week introduce a Bill into State Parliament to provide greater protections for long-stay tenants at residential parks in Western Australia. The Residential Parks (Long-stay Tenants) Bill 2018 will ensure fairer dealings and security of contract between park operators and their long-stay tenants. Key reforms include: Limiting the termination of fixed-term...
Consumer Protection
Media release
16 Oct 2018
A Shenton Park property manager has been reprimanded and fined $13,000 by the State Administrative Tribunal for making unauthorised withdrawals from a real estate agency’s trust account. Rhonda Denise Reid , who was a Director of the Nedlands agency, also failed to act fairly and honestly by making 13 unauthorised withdrawals totalling $36,290 between May 2014 and June 2016 without the knowledge...
Consumer Protection
Media release
16 Oct 2018
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 165.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 October 2018, most Caltex sites are increasing their ULP price to 169.9 cpl (a hike of 18 cpl). Most Caltex Woolworths, Coles Express and Puma sites are increasing their ULP...
Consumer Protection
Media release
15 Oct 2018
An unsigned contract and an excessive deposit have cost a landscaper almost $2,800 in fines and costs, following a prosecution by the Building Commissioner. At Midland Magistrates Court last month, the man from Ocean Reef pleaded guilty to two breaches of the Home Building Contracts Act 1991 . He was granted a spent conviction and ordered to pay fines totalling $2,200 and costs of $593.80. The...
Building Commission / Consumer Protection
Media release
15 Oct 2018
A Duncraig-based pest control company and its director have been fined a total of $3,000 at Perth Magistrates Court for not providing officially requested information about a termite treatment. Mantis Pest Control and its sole director and secretary, Jefferson Ashley Hetherington, did not attend court on 14 September 2018 when they were found guilty of failing to comply with a written direction...
Building Commission
Media release
12 Oct 2018
A Cowaramup-based builder has been fined $1,500 by the Building Services Board for not complying with an order to rectify issues at a property near Mandurah. The recent penalty against Mark Anthony Wells (BC12740), trading as Mark Wells Designs, follows a separate payment of more than $23,000 last year in relation to the same property. During 2016, the owner of the Madora Bay home identified...
Building Commission
Media release
11 Oct 2018
Losses suffered by WA scam victims are mounting after they were conned into paying for puppies that don’t exist. Fake advertisements are appearing on websites, online trading sites and social media platforms that feature cute photos and cheap prices, making them irresistible to puppy buyers. So far this year 28 consumers have reported losing a total of $51,000. In 2017, 42 people reported losing...
Consumer Protection
Media release
11 Oct 2018
An unlicensed motor vehicle dealer has been fined $1,200 and ordered to pay costs of $205 by the Perth Magistrates Court after pleading guilty on 5 October 2018. Fadel Ali of Langford had bought and sold 24 motor vehicles between August 2016 and March 2018 without a licence, in breach of the Motor Vehicle Dealers Act. Commissioner for Consumer Protection David Hillyard said unlicensed dealing...
Consumer Protection
Media release
10 Oct 2018
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 163.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 October 2018, all Coles Express and most Caltex sites are increasing their ULP price to 167.9 cpl (an increase of between 18 and 19 cpl). Most Puma, BP and Caltex Woolworths...
Consumer Protection
Media release
08 Oct 2018

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