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In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers
Consumer Protection advice line Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 304 054 email WA ScamNet The National Disability...
People with disability
Thousands of people with all types of disability regularly travel by air. However, you may not know what to expect, particularly if it is your first time flying or you are travelling on a different airline. Service and travel procedures may vary between airlines and airports. Planning your travel...
People with disability
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
Important electrical safety message from the Director of Energy Safety To Home owners Dear Sir / Madam No RCD means no second chance RCDs are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and fuses in your electrical panel...
Residual Current Devices (RCD)
Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations and reports
The following frequently asked questions (FAQs) are provided to assist industry and homeowners to understand the bush fire requirements under the building legislation, including the Building Code of Australia (BCA) bush fire requirements, and to assist those who wish to upgrade their existing homes...
Building in bushfire prone areas
Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations and reports

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Publications

28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
18 May 2017
The Building Commission has released a final audit report on some compliance and conformance issues that arose during the construction of the new Perth Children’s Hospital (PCH) at the QEII Medical...
Building Commission
Fact sheet
24 Apr 2017
An audit of contractor and product performance in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
24 Apr 2017
The Building Commission released an e-letter on 28 November 2016 to remind building industry practitioners about interconnection of smoke alarms and the new Australian Standard for smoke alarms. This...
Building Commission
Bulletin
28 Feb 2017
Application for modification or non-application of a bush fire building standard
Building Commission
Form – application
13 Feb 2017
The Building Amendment Regulations 2017 (the Amendment Regulations) were published in the Government Gazette on Tuesday 7 February 2017 to come into operation on Wednesday 8 February 2017. The...
Building Commission
Bulletin
13 Feb 2017
This transcript is taken from an interview between Consumer Protection and an ethanol burner burns victim in December 2016. The full interview is available from the link above. Grabs of certain key...
Consumer Protection
Alert
20 Dec 2016
EXTENSION OF INTERIM BAN ON DECORATIVE ALCOHOL FUELLED BURNERS I, MICHAEL MISCHIN, Minister for Commerce, pursuant to section 111(2) of the Australian Consumer Law (WA) extend an interim ban on...
Consumer Protection
Policies
17 Feb 2017
The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that victims of family violence are able to achieve...
Consumer Protection
Consultations / public comment
15 Dec 2016

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Announcements

The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 140.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 October 2017, most Caltex Woolworths sites are increasing their ULP price by 29 cpl to 144.9 cpl. Most 7-Eleven, BP, Caltex, Coles Express and Puma sites are increasing their...
Consumer Protection
Media release
23 Oct 2017
Westech Surfacing Pty Ltd was fined a total of $4,300 at the Narrogin Magistrates Court on 18 October 2017 with an arrest warrant issued for the company’s sole Director Mr William Orchard who failed to appear. The company was convicted of all charges in their absence for offences relating to the supplying and laying of bitumen for a driveway resurfacing at a property in Beverley in November 2015...
Consumer Protection
Media release
23 Oct 2017
The Building Commission’s supplementary audit of Perth Children’s Hospital (PCH) fire walls has found isolated areas of non-compliance but no systemic issues that pose an ongoing concern for the safety of occupants.
Building Commission
Media release
23 Oct 2017
As the weather warms up householders often start thinking about getting their homes ready for some outdoor entertaining with a new paint job or general tidy up. This is also the time of year that travelling salespeople start approaching householders and businesses. There has been a report of advertising for roof painting being placed around Bunbury, so Consumer Protection is reminding all...
Consumer Protection
Media release
20 Oct 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 138.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 October 2017, most 7-Eleven, Caltex Woolworths, Caltex, BP, Puma and Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of between 24 and 32 cpl)...
Consumer Protection
Media release
16 Oct 2017
Glossy travel brochures with fake scratchies are arriving in the mailboxes of WA residents with at least one of the two cards enclosed declaring a $US190,000 win. Consumer Protection warns residents that the Get It On Holiday travel brochure and scratchie cards are a scam designed to gain personal information from the supposed ‘winners’ who will then be asked to pay fees upfront before receiving...
Consumer Protection
Media release
10 Oct 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 138.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 October 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 142.9 cpl (increasing between 25 cpl and 28 cpl)...
Consumer Protection
Media release
09 Oct 2017
Consumer Protection has made two new appointments to its regional offices which enforce the Department’s commitment to service the needs of all consumers no matter where they live in WA. Tom Chapman has been appointed as senior regional officer in Broome while Annetta Bellingeri has taken up a new position as South West regional coordinator in the Bunbury office. Tom Chapman was a financial...
Consumer Protection
Media release
09 Oct 2017
A butane gas lighter which recently exploded and injured a Donnybrook woman has been recalled from sale. The supplier of the Trio jet lighter in Queensland has voluntarily agreed to withdraw the item from sale with a notice expected to be posted soon on the recalls website www.recalls.gov.au . Consumer Protection is now ensuring retailers that stocked the lighters have removed them from their...
Consumer Protection
Media release
05 Oct 2017
Recent fire events in Australia and worldwide have highlighted the importance of fire safety in high-rise apartment buildings.
Building Commission
Media release
02 Oct 2017

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