Consumer

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This page covers the different fuel types and the where you can get more information about fuel quality. Premium fuels What premium fuels are available in WA and why are they 'premium'? Click here for more information on premium fuels . What is 98RON? 98RON is a high-octane unleaded fuel. What does...
FuelWatch
This page covers regional fuel prices and which towns are included in the FuelWatch boundaries. Why is there a big difference between metro and country prices? Country prices tend to be more stable than metropolitan prices. Country outlets do not have the same level of competition and tend to buy...
FuelWatch
This page covers the differences in prices in the retail market, including different discounts, charges and services retailers may have. All the service stations in my town are charging the same price - is this collusion? When a small area has similar or identical prices across their service...
FuelWatch
This page covers the Perth metropolitan area price cycles Why are there sharp hikes in petrol prices in Perth? Is there a pattern? The Perth fuel market has a regular weekly cycle of prices. The price cycle only applies to unleaded petrol, including PULP and 98RON. At present, the cheapest prices...
FuelWatch
This page is about FuelWatch's relationship is with fuel prices. Does FuelWatch predict prices? The retail price of fuel in Australia is benchmarked against international prices. These international prices respond to international supply and demand factors which cannot be easily predicted...
FuelWatch
The information below will help you use the FuelWatch website and email subscription service. However if you still need help, please see our contact information page. Email service How do I subscribe? Simply complete the registration and you should then receive your first FuelWatch email within a...
FuelWatch
Over the years, the FuelWatch team have recieved thousands of questions about fuel pricing, fuel quality and how to use the FuelWatch service to save money. The sections below will take you to a list of common questions and answers to help you understand FuelWatch and the fuel industry. Data...
FuelWatch
Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations and reports

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Publications

When you buy goods and services including disability-related purchases, you have rights under the Australian Consumer Law. Your rights when you buy something explains your consumer rights and the...
Consumer Protection
Brochure
01 Nov 2016
In September 2009, to ensure Western Power addressed the urgent safety risks associated with its aging wood pole system, Energy Safety issued Order No. 01-2009 (the Order), under Section 18B of the...
EnergySafety
Reports
22 Jun 2016
State of the build The first tranche of sites under the Regional Telecommunications Project are nearing completion with the final six towers to be installed in Salmon Gums, Grass Patch, Peaceful Bay...
Industry Development
Newsletter
07 Jun 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
The Department of Commerce’s Consumer Protection Division is here to help consumers get a fair result if they have a dispute with a trader. One of the processes used by Consumer Protection is called...
Consumer Protection
Fact sheet
28 Apr 2016
This is a range of promotional material showing simple tips to check your second-hand cot is safe for baby.
Cot safety - poster
Cot safety - poster, by Consumer Protection - Product safety
Cot Safety Tips to check if your second-hand cot is...
Consumer Protection
Promotions
29 Apr 2016
Building Commission
Fact sheet
26 Apr 2016
From 8 April 2016 new roof-mounted evaporative coolers being installed on residential buildings that are located in a designated bush fire prone area must be fitted with non-combustible covers. It is...
Building Commission
Fact sheet
24 Oct 2016

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Announcements

When we hear about a tragedy – from a bush fire or floods to someone badly injured by a coward’s punch or deaths in a terrorist attack – it’s normal to want to help those affected and giving or collecting money may seem the most practical way to do so. But cautionary tales from donors and collectors highlight the importance of our charity licensing laws. Consumer Protection is here to help people...
Consumer Protection
Department News
16 Feb 2017
The Building Regulations 2012 were amended on 8 February 2017 to introduce a transitional process for making streamlined applications under section 39 of the Building Act 2011 for seeking a declaration from the Building Commissioner for the non-application or modification of a bush fire building standard. The Building Commissioner can only make a declaration when satisfied that the declaration...
Building Commission
Department News
13 Feb 2017
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 139.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 February 2017, most Coles Express sites are increasing their ULP price to 143.9 cpl (an increase of 16 cpl). Most Puma sites are increasing their ULP price to 142.9 cpl, most...
Consumer Protection
Media release
13 Feb 2017
If you get a call from someone saying they are an officer at the Randwick Police Station and they want your help to catch a scammer, hang up – it’s a scam! Numerous reports have been received recently by Consumer Protection where scammers pretend to be police and tell their targets that their bank accounts or credit cards have been compromised. The pretend police officer then asks the target for...
Consumer Protection
Media release
08 Feb 2017
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 139.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 February 2017, most Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of 16 cpl by Caltex and 15 cpl by Puma). Most BP and Coles Express sites are...
Consumer Protection
Media release
06 Feb 2017
Consumer Protection has issued advice to Tigerair passengers affected by the airline’s decision to permanently cancel all flights between Australia and Bali. Passengers who have tickets and have yet to travel are eligible for a full refund from the airline. Acting Commissioner for Consumer Protection David Hillyard said the airline has made a commitment to issue a full refund to affected...
Consumer Protection
Media release
03 Feb 2017
With Acting Commissioner for Consumer Protection David Hillyard A number of residential building companies have collapsed in WA in recent months prompting Consumer Protection to reissue advice to off-the-plan property buyers. One of the biggest risks for anyone purchasing a home and land package or a yet-to-be-built house, unit or apartment within a development, is the prospect of it not going...
Consumer Protection
Department News
02 Feb 2017
The Building Services Board has imposed conditions on the contractor registration of Burswood-based builder Builtoncorp Pty Ltd (reg. BC12114).
Building Commission
Media release
01 Feb 2017
So-called ‘Bitumen Bandits’ are once again operating in Western Australia prompting a fresh Consumer Protection warning. In recent days reports of itinerant driveway layers have been received from north of Perth to the State’s South-West. Acting Commissioner for Consumer Protection David Hillyard advises home and business owners to say NO to on-the-spot deals offered by these travelling conmen. “...
Consumer Protection
Media release
01 Feb 2017
Retail trading hours for the Labour Day (March 6) and Easter Monday (April 17) public holidays will be extended by four hours, with major retailers being able to open from 8am to 6pm. Commerce Minister Michael Mischin has approved the extension from the standard 11am-5pm trading times for general retail shops on Sundays and public holidays. "The extended hours this year are consistent with those...
Consumer Protection
Media release
31 Jan 2017

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