Consumer

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Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Button batteries are found in many common household products...
Product safety for consumers
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers
Consumer Protection advice line Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 304 054 email WA ScamNet The National Disability...
People with disability
Thousands of people with all types of disability regularly travel by air. However, you may not know what to expect, particularly if it is your first time flying or you are travelling on a different airline. Service and travel procedures may vary between airlines and airports. Planning your travel...
People with disability
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
Important electrical safety message from the Director of Energy Safety To Home owners Dear Sir / Madam No RCD means no second chance RCDs are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and fuses in your electrical panel...
Residual Current Devices (RCD)
Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers

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Publications

All charities licensed in Western Australia must submit an Income and Expenditure Statement to the Commissioner for Consumer Protection in Western Australia annually. When to use this form All...
Consumer Protection
Form – notification
06 Oct 2017
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building Commission
Information
12 Jul 2017
This Industry Bulletin outlines interconnection requirements for mains-powered smoke alarms installed as part of new building work, such as an addition or alteration, to existing dwellings. This...
Building Commission
Bulletin
12 May 2017
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building Commission
Fact sheet
11 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
03 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
18 May 2017
The Building Commission has released a final audit report on some compliance and conformance issues that arose during the construction of the new Perth Children’s Hospital (PCH) at the QEII Medical...
Building Commission
Fact sheet
24 Apr 2017
An audit of contractor and product performance in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
24 Apr 2017
The Building Commission released an e-letter on 28 November 2016 to remind building industry practitioners about interconnection of smoke alarms and the new Australian Standard for smoke alarms. This...
Building Commission
Bulletin
28 Feb 2017

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Announcements

Consumer Protection is concerned about a Byford landscaper who has accepted payment for work which has not been carried out. Trevor James Potter , trading as Trevors Landscape Services and Liven Your Landscape (both unregistered), allegedly owes consumers a total of almost $17,000. Since October 2016, 15 complaints have been lodged against the landscaper who is said to have taken deposits and...
Consumer Protection
Media release
24 Jan 2018
The FuelWatch website has reached an all-time record with more than a million visits in a month from motorists on the hunt for Perth's cheapest fuel. Last month the website recorded 1,048,529 visits, the highest monthly number since FuelWatch launched in January 2001. The average is usually 800,000 visits a month. Unique to Western Australia, FuelWatch provides motorists with a valuable tool to...
Consumer Protection
Media release
23 Jan 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 146.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 January 2018, most 7-Eleven, Puma, Caltex Woolworths, BP, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl) and...
Consumer Protection
Media release
22 Jan 2018
A study into the drowning risks associated with mermaid tails and monofins has found that they significantly hinder a child’s ability to swim and has recommended age restrictions and increased supervision for their use. The Perth-based review, conducted by The Royal Life Saving Society of Western Australia (RLSSWA) and funded by the Australian Competition and Consumer Commission (ACCC), tested...
Consumer Protection
Media release
18 Jan 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 146.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 January 2018, most 7-Eleven, Caltex Woolworths, BP, Puma, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl) and...
Consumer Protection
Media release
15 Jan 2018
With Commissioner for Consumer Protection David Hillyard As some of us get older, some of our housing needs are likely to change to suit our lifestyle but there is what appears to be a confusing array of housing options now available for retirees. Working out what is the best choice for you can be tricky and it is important to weigh up the positives and negatives. The Seniors Housing Advisory...
Consumer Protection
Media release
11 Jan 2018
With Commissioner for Consumer Protection David Hillyard We recently warned consumers about a stonemason who was taking money from customers but not delivering services and we regularly receive complaints about concreters, tree loppers and other trades or service providers. Issues can arise when consumers accept tradespeople on face value and pay large amounts of money as a deposit but the work...
Consumer Protection
Media release
09 Nov 2017
A rogue tree lopper with a long history with Consumer Protection regarding complaints about his dodgy business practices is now the subject of yet another public warning, which now includes his nephew. Sean Robert Weinthal of Wanneroo has twice been prosecuted and has also been the subject of numerous warnings since 2006. A high level of consumer enquiries and complaints against him recently has...
Consumer Protection
Media release
11 Jan 2018
Fremantle registered builder D2R Pty Ltd (BC14008) and its sole director and nominated supervisor Andrzej Zubowicz (BP6530), of Hamilton Hill, have been fined $5,000 each by the Building Services Board for negligent conduct. The conduct related to contracts the company entered into in 2015 for the construction of four residential units in Joondanna valued at $1.3 million and a granny flat and...
Building Commission
Media release
10 Jan 2018
A motor vehicle repair company based in Bellevue has been fined $1,000 by the Midland Magistrates Court for operating without a licence. Blue Dog Garage Pty Ltd was also ordered to pay costs of $932.74 when the company pleaded guilty to breaching the Motor Vehicle Repairers Act. The business was informed by Consumer Protection about the requirement to obtain a licence in March 2016 and April 2016...
Consumer Protection
Media release
10 Jan 2018

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