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The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Commerce uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a standard, mobile, 1300, or 1900...
Accessibility
Important electrical safety message from the Director of Energy Safety To Home owners Dear Sir / Madam No RCD means no second chance RCDs are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and fuses in your electrical panel...
Residual Current Devices (RCD)
On 16 December 2015, Mr Lex McCulloch the WorkSafe Western Australia Commissioner announced the Department of Commerce – WorkSafe Division (WorkSafe) would be undertaking a review of the model Work Health and Safety (WHS) Regulations for adoption in Western Australia. The key principles of the...
Developments in OSH in Western Australia
The State Government is partnering with the Federal Government and industry to improve mobile and internet coverage in regional Western Australia. State Government's significant investment of more than $105 million since 2012 in regional telecommunications is driving the construction of new or...
Regional Telecommunications Project
This page covers the fuel prices beyond the retail pump. How does the price of crude oil affect Australian retail prices? Crude oil prices quoted in the media usually refer to West Texas Intermediate (WTI). The relevant crude oil for Australia is Tapis and Brent. The majority of crude oil used as...
FuelWatch
This page covers the different fuel types and the where you can get more information about fuel quality. Premium fuels What premium fuels are available in WA and why are they 'premium'? Click here for more information on premium fuels . What is 98RON? 98RON is a high-octane unleaded fuel. What does...
FuelWatch
This page covers regional fuel prices and which towns are included in the FuelWatch boundaries. Why is there a big difference between metro and country prices? Country prices tend to be more stable than metropolitan prices. Country outlets do not have the same level of competition and tend to buy...
FuelWatch
This page covers the differences in prices in the retail market, including different discounts, charges and services retailers may have. All the service stations in my town are charging the same price - is this collusion? When a small area has similar or identical prices across their service...
FuelWatch
This page covers the Perth metropolitan area price cycles Why are there sharp hikes in petrol prices in Perth? Is there a pattern? The Perth fuel market has a regular weekly cycle of prices. The price cycle only applies to unleaded petrol, including PULP and 98RON. At present, the cheapest prices...
FuelWatch
This page is about FuelWatch's relationship is with fuel prices. Does FuelWatch predict prices? The retail price of fuel in Australia is benchmarked against international prices. These international prices respond to international supply and demand factors which cannot be easily predicted...
FuelWatch

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Publications

It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016
An interim report on the discovery of asbestos within imported atrium roof panel products used in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
13 Sep 2016
The Building Commission is carrying out an independent audit of the Perth Children’s Hospital and other Western Australian buildings containing products supplied by Yuanda Australia Pty Ltd. The...
Building Commission
Fact sheet
13 Sep 2016
8 September 2016 Settlement agents are required to have their trust accounts for the year 1 July 2015 to 30 June 2016, or part thereof, audited by an auditor approved by the Commissioner for Consumer...
Consumer Protection
Bulletin
09 Sep 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
When building or renovating your home, it is essential that you understand the terms and conditions of your home building contract and what may be agreed as a progress payment schedule for the...
Building Commission
Fact sheet
24 Oct 2016
When you buy goods and services including disability-related purchases, you have rights under the Australian Consumer Law. Your rights when you buy something explains your consumer rights and the...
Consumer Protection
Brochure
01 Nov 2016
In September 2009, to ensure Western Power addressed the urgent safety risks associated with its aging wood pole system, Energy Safety issued Order No. 01-2009 (the Order), under Section 18B of the...
EnergySafety
Reports
22 Jun 2016

Pages

Announcements

The Building Commission’s final report into the construction of the Perth Children’s Hospital (PCH) has cleared the building of asbestos and fire safety issues and identifies the likely sources of the lead contamination.
Building Commission
Media release
24 Apr 2017
A real estate agent who forged signatures and prepared bogus listing and sales contracts has had his licence cancelled by the State Administrative Tribunal (SAT) and has been banned from working in the industry in WA for 15 years. Joseph Weng Kong Cheong and his company Easy Invest Pty Ltd , formerly based in Rivervale, were reprimanded and their licences cancelled as a result of disciplinary...
Consumer Protection
Media release
21 Apr 2017
Consumer Affairs Australia and New Zealand (CAANZ), a body made up of consumer affairs officials across Australia, has delivered its final report on the Australian Consumer Law (ACL) review to Commonwealth, state and territory consumer affairs Ministers. CAANZ proposes a package of 19 proposed legislative reforms to strengthen and clarify the ACL in order to improve consumer wellbeing. The...
Consumer Protection
Media release
20 Apr 2017
A motor vehicle repairer has been fined $1,000 by the State Administrative Tribunal for failing to comply with a condition on his repairer’s certificate. Stephen Jeffrey Sokol of Aveley was reprimanded for breaching the Motor Vehicle Repairers Act and was also ordered to pay costs of $500. Consumer Protection issued a motor vehicle repairer’s certificate to Mr Sokol in March 2011. In June 2014,...
Consumer Protection
Media release
18 Apr 2017
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 137 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 April 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths and Puma sites are increasing their ULP price to 139.9 cpl (increasing between 23 and 26 cpl). Most United sites are...
Consumer Protection
Media release
17 Apr 2017
Building Commissioner Peter Gow has issued a public warning about the financial status of Mount Hawthorn registered building contractor Turquoise Developments Pty Ltd (reg. BC14354), trading as Talbot Le Page Homes.
Building Commission
Media release
18 Apr 2017
Consumer Protection reminds traders and consumers that the following retail trading hours for general retail shops in the Perth metropolitan area will apply over the Easter long weekend: Good Friday (14 April) Closed Easter Saturday (15 April) 8am – 5pm Easter Sunday (16 April) 11am – 5pm Easter Monday (17 April) 8am – 6pm (extended trading approved) General retail shops All shops are regarded as...
Consumer Protection
Media release
13 Apr 2017
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 136.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 April 2017, most Caltex, Puma and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of 26 cpl by Caltex and Puma and 25 cpl by Coles Express). Most...
Consumer Protection
Media release
10 Apr 2017
A roof insulation company has been fined $18,000 by the Albany Magistrates Court for misleading consumers about the quality rating and standard of one of their products. Golden Bay Properties Pty Ltd , trading as Jumbuck Wool Insulation , was also ordered to pay costs totalling $11,968 when sentenced on 6 April 2017. In September 2014, an officer from Consumer Protection purchased polyester...
Consumer Protection
Media release
10 Apr 2017
South-East Asian crime gangs based in the eastern states are renting homes from Perth landlords and turning them into indoor cannabis farms, causing extensive damage. Consumer Protection is urging private landlords to be aware of this recent criminal activity which is costing property owners tens of thousands of dollars in repair bills. A total of 21 homes over the past seven months have been...
Consumer Protection
Media release
04 Apr 2017

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