Consumer

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A‘lay-by’ agreement exists when if the consumer: pays for the goods in at least three instalments (when the agreement is not stated to be a ‘lay by’ agreement) or in at least two instalments (when the agreement is called a ‘lay-by’ agreement); and does not receive the goods until the full price has...
Lay-bys, vouchers and gifts
Every Australian business has the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers. ACL guides There are six guides to the Australian Consumer Law (ACL), developed by Australia’s...
Business tools
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...
Gas installations
A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle a usual "term" of the contract is that the manufacturer will "guarantee" the vehicle - usually, for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle
The Code of Practice also places requirements on other businesses that supply fitness services, such as gym, aerobics and aqua aerobics instructors and personal trainers. For all such businesses, false and misleading statements are prohibited in respect to: fees charged all sales advertising...
Gyms
Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints. If you have a concern or complaint, make a formal complaint to the business in the first instance. They must: Try to...
Gyms

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Publications

Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014
In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014
Media statements relating to the Digital Economy branch of Industry and Innovation.
Industry Development
Information
20 May 2014

Pages

Announcements

Winners of 2016 WA Consumer Protection Awards announced Event coincides with World Consumer Rights Day A community centre, a schools program run by a gas company and a consumer affairs newspaper reporter have been honoured with the top accolades at the 2016 Western Australian Consumer Protection Awards. Commerce Minister Michael Mischin congratulated the winners at a presentation breakfast at The...
Consumer Protection
Media release
17 Mar 2016
If you are expecting an email from the Department of Commerce and have not received it you should firstly check your spam folder and if it is not in there, make contact by phone to chase it up. Since Friday, 4 March 2016 emails sent from @commerce.wa.gov.au accounts may or may not have been received due to technical issues at our end. If you need to receive emails from the Department of Commerce...
Building Commission / Consumer Protection / EnergySafety / Industry Development / Labour Relations / WorkSafe / Corporate
Department News
17 Mar 2016
Energy Safety and WorkSafe are investigating the suspected electrocution of an electrician who was working at a property in Yokine yesterday. The man was repairing an air-conditioner in the roof space of the premises. Inspectors travelled to the site soon after and are investigating the circumstances. Energy Safety and WorkSafe thoroughly investigate serious electrical incidents and deaths in WA...
EnergySafety
Media release
16 Mar 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 120.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 March 2016, most Caltex Woolworths sites are increasing their ULP prices to 123.9 cpl, an increase of 27 cpl. The majority of Caltex and BP sites are increasing to 122.9 cpl;...
Consumer Protection
Media release
14 Mar 2016
Energy Safety has fined seven sole traders and two companies for selling hoverboards which incorporated non-approved battery-chargers. Director of Energy Safety Ken Bowron said inspections of major retail outlets as well as sellers advertising hoverboards for sale on classifieds websites such as Gumtree have been conducted. "I am deeply concerned that all the sellers we investigated for...
EnergySafety
Media release
11 Mar 2016
Lying on an application to Consumer Protection for a motor vehicle repairer’s certificate has cost a Redcliffe man $2,000. 27-year-old Chien Kucdit Deng was fined $1,000 and ordered to pay costs of $1,000 by the Perth Magistrates Court on 4 March 2016 after pleading guilty to providing a false statement when trying to obtain a motor vehicle repairers’ certificate in February 2015. In his...
Consumer Protection
Media release
10 Mar 2016
A property management company has been fined $5,000 for operating in Western Australia without a licence. Massland Asset Management Pty Ltd (company) had applied for a licence in 2013 and 2014. In both instances, the Commissioner for Consumer Protection requested further information to complete the process; the company however failed to respond. Despite not obtaining a licence and triennial...
Consumer Protection
Media release
09 Mar 2016
World Plumbing Day is an international event that was launched seven years ago by the World Plumbing Council, and is now held every year on 11 March. On this day, government, industry and the community come together to celebrate all things plumbing, and recognise the important role plumbers play in protecting public health and safety, as well as the environment. Plumbing is vital to global health...
Building Commission
Department News
08 Mar 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 118.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 March 2016, most Caltex, Caltex Woolworths and Puma sites are increasing their ULP prices to 121.9 cpl, an increase of 25 cpl by Caltex and Caltex Woolworths, and an increase...
Consumer Protection
Media release
07 Mar 2016
A licensed motor vehicle salesperson, who can’t be named for legal reasons, was fined $2,000 and ordered to pay costs of $2,000 by the Perth Magistrates Court on 1 March 2016 for selling a car with a wound-back odometer reading. The 26 year old man from East Victoria Park, who was granted a spent conviction, had purchased a 2007 Holden Commodore in July 2014 with an odometer reading of 162,538...
Consumer Protection
Media release
03 Mar 2016

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