Consumer

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Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle a usual "term" of the contract is that the manufacturer will "guarantee" the vehicle - usually, for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle
The Code of Practice also places requirements on other businesses that supply fitness services, such as gym, aerobics and aqua aerobics instructors and personal trainers. For all such businesses, false and misleading statements are prohibited in respect to: fees charged all sales advertising...
Gyms
Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints. If you have a concern or complaint, make a formal complaint to the business in the first instance. They must: Try to...
Gyms
If you want to cancel your membership agreement (after the 48-hour cooling-off period ends) you will need to check the specific details of your agreement to find out the circumstances in which you may end it. Different centres have different policies for ending membership agreements. For example,...
Gyms
You have 48-hours to cancel your membership agreement The cooling-off period means you can cancel your membership agreement, without needing to give a reason, during the 48 hours immediately after both you and the fitness centre signed the agreement. The fitness centre must give you a copy of the...
Gyms
Things to consider before signing a membership agreement Your fitness centre 'membership agreement' is a legally binding contract and must be in writing. You must be given an opportunity to read the agreement and the rules of the fitness centre before you sign up. The centre must also have a copy...
Gyms
Pre-paid membership agreements Under pre-paid membership agreements, you pay the full amount of the membership at the start. Pre-paid arrangements are limited to 12 months payment in advance. Pre-paid agreements can be cheaper than other options. However, if the fitness centre goes out of business...
Gyms

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Announcements

The average cost of unleaded petrol increased by around 11 cents per litre (cpl) to 129.4 cpl on Tuesday 14 June 2016. FuelWatch encourages Perth drivers to fill up on Mondays to save money and avoid the weekly price increase. On Tuesday 14 June 2016, most Coles Express sites increased their ULP price to 133.9 cpl (an increase of 16 cpl). Most Caltex sites increased their ULP price to 132.9 cpl,...
Consumer Protection
Media release
14 Jun 2016
An Energy Safety review has confirmed that Western Power has met the requirements of an Order issued in September 2009 to make its rural wood distribution poles safe and to develop a sound management plan for their maintenance. Read the rest of the media statement . The report summarising the findings can be found under Audit Reviews .
EnergySafety
Media release
22 Jun 2016
Dianella unregistered builder Silvano Rossi, trading as Deluxe Bathrooms, has been prosecuted by the Building Commissioner for registration and contractual offences he committed in contracting for and carrying out home building work at a Cottesloe property between March and September 2013.
Building Commission
Media release
13 Jun 2016
Rockingham builder Gary Alan Cramphorn (reg. BC10775 & BP10775), trading as Xtra Construction, has been ordered by the State Administrative Tribunal (SAT) to pay a fine of $20,000 and costs of $3,200 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
13 Jun 2016
Consumer Protection is warning newlyweds and other people organising special events to avoid using a Perth photographer and videographer due to issues of non-delivery. Fifteen customers of Amir Mohammad, trading as Enchanted Films, have lodged complaints against the photographer/videographer who has failed to deliver images within a reasonable time, or timeframe specified, as required by the...
Consumer Protection
Media release
09 Jun 2016
The average cost of unleaded petrol is set to increase by around 13 cents per litre ( cpl ) to 129.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 June 2016, most Coles Express sites are increasing their ULP price to 133.9 cpl (an increase of 18 cpl ). Most Caltex and Puma sites are increasing their ULP price to 132.9...
Consumer Protection
Media release
06 Jun 2016
An offer to buy new and used items, advertised in several WA newspapers, has been identified as a scam after being reported to Consumer Protection. The large colourful advert offered readers of papers such as the Bunbury Herald, South West Times and Busselton & Dunsborough Times the chance to sell ‘merchandise or product’ and listed a huge variety of items that would be accepted; from pets...
Consumer Protection
Alert
03 Jun 2016
It has been more than five years since the Australian Consumer Law commenced (1 January 2011) but our interaction with the WA community frequently highlights that some people are not aware of the automatic legal rights consumers have when buying goods and services. When you buy a product or service from a business you are entitled to ‘ consumer guarantees’ that your purchase is: of acceptable...
Consumer Protection
Department News
03 Jun 2016
The licence of a Subiaco real estate agent has been suspended for nine months by the State Administrative Tribunal (SAT) after funds from the agency’s trust account were indirectly used to pay a tax debt. Zinzan (WA) Pty Ltd, trading as WA Prestige Properties, and sole Director and licensee Ian Hugh Sargent were reprimanded by the SAT, with the nine month suspension beginning today (1 June 2016...
Consumer Protection
Media release
01 Jun 2016
Consumer fraud prevention, product safety inspections and price checks are some of things that will be happening when Consumer Protection visits Norseman and Esperance from tomorrow. Senior Regional Officer for the Goldfields Ivo da Silva will be heading from his usual base in Kalgoorlie to Norseman and Esperance 1-3 June 2016. “I’ll be going door to door but unlike a salesperson I’ll be offering...
Consumer Protection
Media release
31 May 2016

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