Consumer

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You have 48-hours to cancel your membership agreement The cooling-off period means you can cancel your membership agreement, without needing to give a reason, during the 48 hours immediately after both you and the fitness centre signed the agreement. The fitness centre must give you a copy of the...
Gyms
Things to consider before signing a membership agreement Your fitness centre 'membership agreement' is a legally binding contract and must be in writing. You must be given an opportunity to read the agreement and the rules of the fitness centre before you sign up. The centre must also have a copy...
Gyms
Pre-paid membership agreements Under pre-paid membership agreements, you pay the full amount of the membership at the start. Pre-paid arrangements are limited to 12 months payment in advance. Pre-paid agreements can be cheaper than other options. However, if the fitness centre goes out of business...
Gyms
Information about the Fitness Industry Code of Practice The Fitness Industry Code of Practice has been operating in Western Australia since 1 January 2005 Fitness Industry Code of Practice - An Overview for the Fitness Industry The Department of Mines, Industry Regulation and Safety enforces the...
Gyms
Retail trading hours provide times when retailers in Western Australia can open for business. In some cases the type of business can dictate the hours which the business can be open to customers. There are also times throughout the year which extended trading may apply such as Easter and Christmas...
Trading hours
Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling
Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices

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Announcements

A Maylands real estate agency has been reprimanded and fined by the State Administrative Tribunal for failures with its trust accounting. Caputo & Clay Pty Ltd , trading as Harcourts Integrity , was fined $5,000 and ordered to pay costs of $308 for their accounting failures between January and November 2014 which breached the Real Estate and Business Agents (REBA) Act and the Code of Conduct...
Consumer Protection
Media release
17 Aug 2016
Liquidators have been appointed to supervise the winding up of a Northbridge travel agency which closed its doors on 26 July 2016 leaving many consumers out of pocket. Chartered accountants Melsom Robson will liquidate Azberg Pty Ltd , trading as Global Plus Holidays , and will hold a meeting of creditors, which will include consumers who have lost money, on 22 August 2016. So far 25 creditors...
Consumer Protection
Media release
16 Aug 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 119.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 August 2016, most Caltex and BP sites are increasing their ULP price to 125.9 cpl (an increase of 23 cpl by Caltex and 22 cpl by BP). Most Puma sites are increasing their ULP...
Consumer Protection
Media release
15 Aug 2016
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection has noticed that anytime there is a change in the economic climate there will be some business closures as a result. It is often difficult to spot telltale signs of financial distress but, as consumers, we need to be aware of the risks involved when paying for goods or services in advance; even the purchase of...
Consumer Protection
Department News
12 Aug 2016
Major reforms to improve the efficiency, productivity and consistency of the Western Australian building industry will progress further today as the Liberal National Government hosted its second Building Summit.
Building Commission
Media release
09 Aug 2016
The average cost of unleaded petrol is set to increase by 14 cents per litre (cpl) to 120.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 August 2016, most Caltex and BP sites are increasing their ULP price to 125.9 cpl (an increase of 18 cpl by Caltex and 16 cpl by BP). Most Coles Express sites are increasing their ULP...
Consumer Protection
Media release
08 Aug 2016
A woman who used to live in Girrawheen has been fined $9,140 for unlicensed car dealing in WA – it’s the third time Consumer Protection has taken Jayde Ashleigh Grundy to court. Ms Grundy, who does not have a licence under the Motor Vehicle Dealers Act 1973 to carry on a business of buying and selling cars, was also ordered to pay $2,185.05 costs at Joondalup Magistrates Court on 3 August 2016...
Consumer Protection
Media release
05 Aug 2016
With Acting Commissioner for Consumer Protection David Hillyard Many products we buy can be a danger to children. Often Consumer Protection voices concerns about small items such as parts that can choke, button batteries that can cause internal burns or potentially poisonous laundry detergent pods. But large items, such as furniture, also pose a big risk. Every year in Australia at least one...
Consumer Protection
Department News
05 Aug 2016
Perth company Top Class Roof Restorations Pty Ltd and its sole director and secretary Troy Anthony Coward have been prosecuted by the Building Commissioner for contractual offences and fined a total of $7,000.
Building Commission
Media release
03 Aug 2016
Consumer Protection is reminding real estate agents about their responsibility to tell prospective buyers certain information about homes offered for sale. It comes after a State Administrative Tribunal mediation resulted in a reprimand, $1,000 fine and order for $500 costs, for a real estate agency that failed to tell a house-buyer about known sewerage issues. John L Realty Pty Ltd , formerly...
Consumer Protection
Media release
02 Aug 2016

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