Consumer

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There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle
The Code of Practice also places requirements on other businesses that supply fitness services, such as gym, aerobics and aqua aerobics instructors and personal trainers. For all such businesses, false and misleading statements are prohibited in respect to: fees charged all sales advertising...
Gyms
Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints. If you have a concern or complaint, make a formal complaint to the business in the first instance. They must: Try to...
Gyms
If you want to cancel your membership agreement (after the 48-hour cooling-off period ends) you will need to check the specific details of your agreement to find out the circumstances in which you may end it. Different centres have different policies for ending membership agreements. For example,...
Gyms
You have 48-hours to cancel your membership agreement The cooling-off period means you can cancel your membership agreement, without needing to give a reason, during the 48 hours immediately after both you and the fitness centre signed the agreement. The fitness centre must give you a copy of the...
Gyms
Things to consider before signing a membership agreement Your fitness centre 'membership agreement' is a legally binding contract and must be in writing. You must be given an opportunity to read the agreement and the rules of the fitness centre before you sign up. The centre must also have a copy...
Gyms
Pre-paid membership agreements Under pre-paid membership agreements, you pay the full amount of the membership at the start. Pre-paid arrangements are limited to 12 months payment in advance. Pre-paid agreements can be cheaper than other options. However, if the fitness centre goes out of business...
Gyms
Information about the Fitness Industry Code of Practice The Fitness Industry Code of Practice has been operating in Western Australia since 1 January 2005 Fitness Industry Code of Practice - An Overview for the Fitness Industry The Department of Mines, Industry Regulation and Safety enforces the...
Gyms
Retail trading hours provide times when retailers in Western Australia can open for business. In some cases the type of business can dictate the hours which the business can be open to customers. There are also times throughout the year when extended trading may apply such as over the Christmas...
Trading hours
Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling

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Publications

Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
01 Sep 2017
Organisations licensed under the Charitable Collections Act 1946 are entitled to visit a house to collect money or sell goods for a charitable purpose. All appeals must be authorised by the governing...
Consumer Protection
Information
03 Nov 2017
Commerce’s strategies for ensuring people with disabilities, their families and carers have equal opportunity to access our services and facilities.
Corporate
Plans
27 May 2014
Did you know the Department of Commerce can provide your business with information and advice on trading, employment and safety at work? Use this checklist to help identify where the department may...
Corporate
Checklist
27 May 2014
The plan contains seven strategic directions which clarify purpose and intent, while reminding our staff and the community of the important contribution the department makes to the lives of everyday...
Corporate
Plans
08 Dec 2016
Corporate
Information
27 May 2014
The department uses the compliance strategy as a framework for developing compliance programs across the breadth of its responsibilities.
Corporate
Information
29 May 2014
This Code outlines the standards of behaviour and conduct for Commerce and its employees.
Corporate
Code of conduct
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014

Pages

Announcements

A Melbourne-based solar company has been fined $30,000 by the Perth Magistrates Court on 20 December 2016 for misleading WA consumers and defying laws relating to cold calling. ACN 158 148 951 Pty Ltd , formerly known as Clean Energy Enterprises Pty Ltd , was also ordered to pay legal costs of $15,681 after being convicted of 23 charges of breaching the Australian Consumer Law (ACL). A Director...
Consumer Protection
Media release
22 Dec 2016
Complete Ceilings and Renovations Pty Ltd (deregistered by ASIC) and its director Mark Edward Straw of High Wycombe have been fined a total of $242,700 as a result of prosecution action by the Building Commissioner.
Building Commission
Media release
21 Dec 2016
Salter Point man Mal Afrasiabi (BC6365 & BP6365 – expired), a director of the formerly registered Western Australian building company AFRA Construction Pty Ltd (BC12367 – expired) and trading as MAE Contractors (or MAE Constructions WA), has been successfully prosecuted by the Building Commissioner for registration and contractual offences.
Building Commission
Media release
21 Dec 2016
Average ULP price for Perth metro area in 2016 was 115.9 cents per litre Vibe in North Perth and Chidlow Growers Mart the cheapest sites for the year Prices expected to rise in the short term over the holiday period Perth motorists this year have enjoyed the lowest petrol prices in 11 years, with the average for unleaded petrol being 115.9 cents per litre (cpl), the lowest since 2005 when it was...
Consumer Protection
Media release
21 Dec 2016
Portable decorative ethanol burners will be banned from sale in Western Australia from midnight tonight, with recent serious injuries reported throughout Australia increasing concerns about their safety. Commerce Minister Michael Mischin has approved an immediate 60-day interim ban on the sale of the products pending further assessment by Consumer Protection, the Australian Competition and...
Consumer Protection
Media release
20 Dec 2016
Portable decorative ethanol burners, like those pictured, were banned from sale in Western Australia since 21 December 2016, and from 15 July 2017, are prohibited under a mandatory safety standard. More detail is available from the product safety page Ethanol burners (Decorative alcohol fuelled burners) . WA consumers I own a small freestanding ethanol burner bought prior to the mandatory...
Consumer Protection
Alert
20 Dec 2016
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 135.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 December 2016, most Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of 17 cpl). Most Caltex Woolworths sites are increasing their ULP price to 138...
Consumer Protection
Media release
19 Dec 2016
With Acting Consumer Protection Commissioner David Hillyard The average Australian will spend $599 on presents this Christmas, according to a Commonwealth Bank survey of consumers. That’s up from $475 in 2015. Gift loved ones not retailers Usually billions of dollars will go on gift cards across Australia, however, with up to a third of receivers expected not to use theirs, you may wish to...
Consumer Protection
Department News
19 Dec 2016
With Acting Consumer Protection Commissioner David Hillyard Summer is upon us, school's out and thousands of families will be taking time out to go on holidays. While we want everyone to relax and have fun, we also want the holiday to be safe, particularly for children. If you have booked short-stay accommodation, we have a list of safety checks you should carry out as soon as you arrive. We...
Consumer Protection
Department News
14 Dec 2016
Information about amendments to the Plumbers Licensing and Plumbing Standards Regulations 2000 (Plumbing Regulations) that came into effect on 14 December 2016.
Building Commission
Department News
14 Dec 2016

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