Consumer

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A 'statutory warranty' applies only to vehicles bought from a licensed motor vehicle dealer. The Motor Vehicle Dealers Act requires licensed dealers to fix certain defects in used motor vehicles they have sold. The statutory warranty also applies only to motor vehicles that have a purchase price of...
Buying a vehicle
Gift recipients have the same rights and responsibilities and are entitled to the same remedies as a consumer who has bought goods or services directly.
Lay-bys, vouchers and gifts
A‘lay-by’ agreement exists when if the consumer: pays for the goods in at least three instalments (when the agreement is not stated to be a ‘lay by’ agreement) or in at least two instalments (when the agreement is called a ‘lay-by’ agreement); and does not receive the goods until the full price has...
Lay-bys, vouchers and gifts
Every Australian business has the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers. ACL guides There are six guides to the Australian Consumer Law (ACL), developed by Australia’s...
Business tools
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...
Gas installations
A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle a usual "term" of the contract is that the manufacturer will "guarantee" the vehicle - usually, for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle

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Publications

Your guide to the Department of Commerce.
Corporate
Information
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
11 Sep 2014
A correction to Table 41 (Appendices section) of the department's 2009-2010 Annual Report was tabled in Parliament on 17 February 2011.
Corporate
Reports
27 May 2014
Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014
In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014
Media statements relating to the Digital Economy branch of Industry and Innovation.
Industry Development
Information
20 May 2014

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Announcements

With Acting Commissioner for Consumer Protection David Hillyard You may have seen or heard about a Samsung washing fire at a rental property in Wanneroo recently. Early indications are that it was a top loader which is subject to a national product safety recall and I would like to use the case as a reminder about recalled products that pose a threat to public safety. Under the Australian...
Consumer Protection
Department News
27 Apr 2016
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 119.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 April 2016, most Caltex sites are increasing their ULP price to 125.9 cpl (a hike of 26 to 31 cpl). Most BP and Caltex Woolworths sites are increasing their ULP price to 122.9...
Consumer Protection
Media release
25 Apr 2016
The Building Commission is working with the building industry and local government to improve quality control in the residential building process.
Building Commission
Media release
26 Apr 2016
Dianella building company Frayson Pty Ltd (BC8331), trading as Instyle Residence and New Life Renovations has had its building contractor registration cancelled, its sole director and secretary Armand Noor has been made an ineligible person for one year and both have been fined and ordered to pay costs totalling $20,000 for the longest string of disciplinary allegations dealt with by the Building...
Building Commission
Media release
21 Apr 2016
A Maddington man has been fined a total of $13,000 by the Perth Magistrates Court on 20 April 2016 for buying and selling vehicles without a dealer’s licence and for selling four vehicles that had their odometers wound-back. Mohammad Farhad Momand was fined $5,000 for unlicensed dealing between April 2013 and August 2014 and $2,000 for each of the four vehicles sold with altered odometers. He was...
Consumer Protection
Media release
21 Apr 2016
Consumer Protection and WA Police are alarmed at new tactics being used by criminals to get fraud victims to transfer goods purchased using stolen or fake credit cards. The warning follows the recent case of a 49 year old Geraldton woman who received goods from a man she had met on a dating website. The man, who had an Asian accent, claimed to be living in Sydney and working in Canberra. After...
Consumer Protection
Media release
20 Apr 2016
Overseas backpackers have been stung by an employment scam, losing money by responding to a fake online advertisement for jobs and accommodation in Collie. The victims have been contacting the Collie Visitors Centre and the Shire of Collie after arriving in the town expecting to start work at an orchard. They responded to a Gumtree advertisement looking for apple pickers at “Bluestone Fruits” –...
Consumer Protection
Media release
19 Apr 2016
North Fremantle building partnership Mark Desmond Tilbury (BP6681) and Susan Vaughane Tilbury (partnership BC11158) , trading as Mark Tilbury Home Improvements , have been cautioned by the Building Services Board for failing to comply with an order of the Building Commissioner.
Building Commission
Media release
19 Apr 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 121.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 April 2016, most Caltex sites are increasing their ULP price to 125.9 cpl (an increase of 26 cpl). Most BP, Caltex Woolworths and Puma sites are increasing their ULP price to...
Consumer Protection
Media release
18 Apr 2016
Unregistered Rivervale painter Raymond Patrick O’Sullivan , trading as Prime Finishes Painting Services , has been successfully prosecuted by the Building Commissioner for registration offences and failing to comply with a building remedy order.
Building Commission
Media release
18 Apr 2016

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