Consumer

Topics

Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties

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Publications

Corporate
Reports
27 May 2014
Corporate
Reports
11 Sep 2014
A correction to Table 41 (Appendices section) of the department's 2009-2010 Annual Report was tabled in Parliament on 17 February 2011.
Corporate
Reports
27 May 2014
Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014
In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

Pages

Announcements

East Perth man Jon Valmont (alias Jon Marcel), trading as Marcel Roofing, has been successfully prosecuted by the Building Commissioner for registration and contractual offences he committed in contracting for and carrying out building work in Attadale in late 2013 and early 2014.
Building Commission
Media release
13 Dec 2016
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 132.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 December 2016, most Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 136.9 cpl (an increase of 17 cpl). Most BP and Caltex sites are...
Consumer Protection
Media release
12 Dec 2016
Byford concreter Christopher Ronald Francis Gordon , trading as Flash Concrete , has been successfully prosecuted by the Building Commissioner for contractual offences he committed while contracting for building work at a Rivervale property in 2014 and a Bull Creek property in 2015.
Building Commission
Media release
12 Dec 2016
Changes removing trading restrictions for petrol stations, Rottnest Island and short-term markets will come into effect this Wednesday (December 14), as part of the Liberal National Government's incremental reform of Western Australia's trading hours. Commerce Minister Michael Mischin said the changes to the Retail Trading Hours Act 1987 would simplify and modernise the law as well as reduce red...
Consumer Protection
Media release
12 Dec 2016
Flashing reindeer noses were among eight items withdrawn from sale after being found to be unsafe during a pre-Christmas product safety inspection program by Consumer Protection. Commerce Minister Michael Mischin said the items all had button batteries that could easily come loose and pose a danger to young children. "Suppliers and retailers who sell toys and novelty items that contain button...
Consumer Protection
Media release
09 Dec 2016
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection recently attended an intellectual property rights workshop in Perth where makers of products, particularly electrical items, showcased physical examples of genuine and non-genuine items to highlight the differences. The session was mainly to help Australian Border Force officers detect counterfeit goods but we...
Consumer Protection
Department News
09 Dec 2016
Emails with the WA Police logo are being sent by scammers hoping to dupe West Australians into paying fake traffic fines. Consumer Protection and WA Police have received numerous reports from people who have received the emails which look authentic but are bogus. Acting Commissioner for Consumer Protection David Hillyard said real traffic infringement notices are either given on-the-spot or sent...
Consumer Protection
Media release
07 Dec 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 December 2016, most Caltex, Caltex Woolworths, Puma and Coles Express sites are increasing their ULP price to 133.9 cpl (an increase of 16 cpl by Caltex, Caltex Woolworths and...
Consumer Protection
Media release
05 Dec 2016
A new code of conduct for Western Australia's building and construction industry will be introduced to prevent anti-competitive behaviour, improve workplace safety and add to the suite of measures adopted by the State Government to ensure subcontractors are paid on time.
Building Commission
Department News
05 Dec 2016
With Acting Consumer Protection Commissioner David Hillyard Summer’s here and that means music festival season. But what happens if a big outdoor event or live concert is cancelled or dramatically changed at the last moment? The Australian Consumer Law (ACL) gives consumers rights if an Australian business fails to deliver what they said they would … that can include calling off a festival or...
Consumer Protection
Department News
01 Dec 2016

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