Consumer

Topics

Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks a carpenter to build a carport to cover his 4WD...
Guarantees and warranties
What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that: cost up to $40,000 (or any other amount set by the Australian Consumer Law in future), regardless of purpose or use; cost...
Guarantees and warranties
Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. The guarantee of acceptable quality Suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer. This means they guarantee the goods will be: safe, durable and free from defects; acceptable in...
Guarantees and warranties
People generally are aware that electricity can be dangerous. However, many people still take risks that can lead to harm. This is why reminders on the need to use electricity safely are required. Switches, power points and light fittings Damaged switches, power points and light fittings are...
Electrical installations
All home sellers and landlords must ensure that residual current devices (RCDs) are installed in accordance with the Wiring Rules to protect all power points and lighting circuits. RCDs save lives RCDs cut the electricity supply instantly if a person touches a live part and receives a shock. By...
Residual Current Devices (RCD)

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Publications

In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

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Announcements

The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 139.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 February 2017, most Coles Express sites are increasing their ULP price to 143.9 cpl (an increase of 16 cpl). Most Puma sites are increasing their ULP price to 142.9 cpl, most...
Consumer Protection
Media release
13 Feb 2017
If you get a call from someone saying they are an officer at the Randwick Police Station and they want your help to catch a scammer, hang up – it’s a scam! Numerous reports have been received recently by Consumer Protection where scammers pretend to be police and tell their targets that their bank accounts or credit cards have been compromised. The pretend police officer then asks the target for...
Consumer Protection
Media release
08 Feb 2017
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 139.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 February 2017, most Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of 16 cpl by Caltex and 15 cpl by Puma). Most BP and Coles Express sites are...
Consumer Protection
Media release
06 Feb 2017
Consumer Protection has issued advice to Tigerair passengers affected by the airline’s decision to permanently cancel all flights between Australia and Bali. Passengers who have tickets and have yet to travel are eligible for a full refund from the airline. Acting Commissioner for Consumer Protection David Hillyard said the airline has made a commitment to issue a full refund to affected...
Consumer Protection
Media release
03 Feb 2017
With Acting Commissioner for Consumer Protection David Hillyard A number of residential building companies have collapsed in WA in recent months prompting Consumer Protection to reissue advice to off-the-plan property buyers. One of the biggest risks for anyone purchasing a home and land package or a yet-to-be-built house, unit or apartment within a development, is the prospect of it not going...
Consumer Protection
Department News
02 Feb 2017
The Building Services Board has imposed conditions on the contractor registration of Burswood-based builder Builtoncorp Pty Ltd (reg. BC12114).
Building Commission
Media release
01 Feb 2017
So-called ‘Bitumen Bandits’ are once again operating in Western Australia prompting a fresh Consumer Protection warning. In recent days reports of itinerant driveway layers have been received from north of Perth to the State’s South-West. Acting Commissioner for Consumer Protection David Hillyard advises home and business owners to say NO to on-the-spot deals offered by these travelling conmen. “...
Consumer Protection
Media release
01 Feb 2017
Retail trading hours for the Labour Day (March 6) and Easter Monday (April 17) public holidays will be extended by four hours, with major retailers being able to open from 8am to 6pm. Commerce Minister Michael Mischin has approved the extension from the standard 11am-5pm trading times for general retail shops on Sundays and public holidays. "The extended hours this year are consistent with those...
Consumer Protection
Media release
31 Jan 2017
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 138.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 January 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 13 cpl). Most BP and Caltex Woolworths sites are increasing their ULP price...
Consumer Protection
Media release
30 Jan 2017
A solar company and its Director have been fined a total of $30,000 by the Bunbury Magistrates Court on 24 January 2017 for misleading a consumer by making false claims about their solar panel system. Puresol Pty Ltd , formerly trading as Mysol WA based in Bunbury, was fined $20,000 and ordered to pay costs of $2,864. Sole Director Daniel Victor Leverett was fined $10,000 and ordered to pay costs...
Consumer Protection
Media release
27 Jan 2017

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