Consumer

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Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations and reports
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports
The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Button batteries are found in many common household products...
Product safety for consumers
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers

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Publications

Gas Service Logbook for industrial and commercial gas installations, not subject to a “Gasfitting Authorisation”.
EnergySafety
Information
09 Jan 2018
21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017
24 November 2017 As summer approaches it’s time to check that the pool or spa at your rental property conforms to safety requirements. The pool or spa must have appropriate safety barriers according...
Consumer Protection
Bulletin
28 Nov 2017
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017
Consumer Protection has had a number of recent reports from sporting associations that have received an unsolicited invoice for payment for services that they have not ordered. Busy small businesses...
Consumer Protection
Fact sheet
21 Nov 2017
Refunds and returns sign sample We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when...
Consumer Protection
Flyers
07 Nov 2017
You are entitled to expect safe goods and services From 1 January 2011, every Australian consumer will be protected in the same way under the Australian Consumer Law from unsafe consumer products and...
Consumer Protection
Fact sheet
02 Nov 2017
An audit of contractor and product performance in the construction of fire walls at the new Perth Children’s Hospital.
Building Commission
Reports
23 Oct 2017
The department's final annual report for 2016-2017 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
16 Oct 2017

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Announcements

Tenants will be allowed to affix furniture to walls, preventing them from toppling over New laws introduced following the tragic death of Reef Kite The McGowan Government will introduce the Consumer Protection Legislation Amendment Bill 2018 to State Parliament this week, which will provide better protections to residential tenants and their children. Amendments to the Residential Tenancies Act...
Consumer Protection
Media release
07 Oct 2018
Consumer Protection is concerned about reports of significant charges being imposed by dealers on WA consumers who cancel motor vehicle purchase contracts. Under the Motor Vehicle Dealers Act, the seller is allowed to charge an amount up to a maximum of 15 per cent of the contract’s value as “pre-estimated liquidated damages”. However, there appears to be a practice within some sections of the...
Consumer Protection
Media release
02 Oct 2018
The average price of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 160.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 October 2018, all Coles Express sites are hiking their ULP price to 165.9 cpl (an increase of 20 cpl). Most Caltex sites are hiking their ULP price to 163.9 cpl, most Puma...
Consumer Protection
Media release
01 Oct 2018
A Perth motor vehicle dealership has lost $65,000 after being stung by a ‘man in the middle’ scam involving the payment of an invoice to a bank account that had been changed. The dealership recently made a purchase from a supplier and received an invoice with correct bank details. A week later an email request, sent by scammers, was received asking to direct the funds to a new bank account. The...
Consumer Protection
Media release
27 Sep 2018
With a new season underway, the State’s energy safety regulator is urging home and business owners to do a simple check of their residual current devices (RCDs) – the compulsory life-saving switches that protect against electrocution. RCDs instantly stop the electricity supply when they detect a fault, such as when a person receives an electric shock. The rapid response is designed to protect...
EnergySafety
Media release
26 Sep 2018
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 158.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 September 2018, all Coles Express sites are increasing their ULP price to 163.9 cpl (an increase of 20 cpl). Most Caltex Woolworths, Puma, BP and Caltex sites are increasing...
Consumer Protection
Media release
24 Sep 2018
The McGowan Government has approved extended retail trading hours, giving Perth shoppers extra hours to complete their Christmas shopping this season. From Monday December 17, shops can choose to open from 7am on weekdays including Christmas Eve. From December 9, shoppers will have an extra four hours each Sunday to do their Christmas shopping, with shops able to open at 8am and close at 6pm...
Consumer Protection
Media release
21 Sep 2018
A motor vehicle repairer has been disqualified from holding a certificate by the State Administrative Tribunal (SAT) and ordered to pay costs of $500 after failing to meet an important condition placed on his certificate by Consumer Protection. Stephen Jeffrey Sokol of Aveley had breached the Motor Vehicle Repairers Act by failing to comply with a condition to provide Consumer Protection with a...
Consumer Protection
Media release
21 Sep 2018
A Perth car dealership which specialises in selling vehicles on consignment as well as a salesperson involved in managing the business have been banned by Consumer Protection from conducting consignment sales. The move to restrict the licences to prevent consignment sales comes as charges are to be heard against the company, its Director and the employee/manager. PAG (WA) Pty Ltd , trading as...
Consumer Protection
Media release
20 Sep 2018
Local governments are working to clear a backlog of inspections of private pool safety barriers in the wake of an Ombudsman Western Australia report on children drowning. The law requires that WA local councils inspect private pools in their jurisdiction at least once every four years to ensure they have complying fences or other safety barriers. In last year’s investigation report on ways to...
Building Commission
Media release
20 Sep 2018

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