Consumer

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Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Button batteries are found in many common household products...
Product safety for consumers
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers
Consumer Protection advice line Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 304 054 email WA ScamNet The National Disability...
People with disability
Thousands of people with all types of disability regularly travel by air. However, you may not know what to expect, particularly if it is your first time flying or you are travelling on a different airline. Service and travel procedures may vary between airlines and airports. Planning your travel...
People with disability
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
Important electrical safety message from the Director of Energy Safety To the Home Owners Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations and reports

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Publications

You are entitled to expect safe goods and services From 1 January 2011, every Australian consumer will be protected in the same way under the Australian Consumer Law from unsafe consumer products and...
Consumer Protection
Fact sheet
02 Nov 2017
An audit of contractor and product performance in the construction of fire walls at the new Perth Children’s Hospital.
Building Commission
Reports
23 Oct 2017
The department's final annual report for 2016-2017 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
16 Oct 2017
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017
A general inspection report into the construction of sheet metal clad timber framed roofing in Perth metropolitan and South West regions.
Building Commission
Reports
10 Oct 2017
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building Commission
Fact sheet
03 Oct 2017
To keep your baby safe, please follow our tips.
Consumer Protection
Fact sheet
22 Sep 2017
A general inspection into the use of Yuanda products in Western Australian buildings.
Building Commission
Reports
31 Aug 2017
All charities licensed in Western Australia must submit an Income and Expenditure Statement to the Commissioner for Consumer Protection in Western Australia annually. When to use this form All...
Consumer Protection
Form – notification
01 Jul 2018

Pages

Announcements

A Dalyellup tradie who took deposits from consumers but did nothing or very little in return has been fined and ordered to pay compensation by the Bunbury Magistrates Court. Blake Ball , trading as Balls Walls Constuction (sic), was fined $5,000 on 21 May 2018 after pleading guilty to three charges under the Australian Consumer Law for wrongly accepting payment from two consumers who had provided...
Consumer Protection
Media release
22 May 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 158.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 May 2018, most Puma sites are increasing their ULP price to 163.9 cpl (an increase of 27 cpl). Most BP, Caltex, Caltex Woolworths and Coles Express sites are increasing their...
Consumer Protection
Media release
21 May 2018
Western Australians are being urged to be on the lookout for threat-based impersonation scams by taking a moment to ‘Stop and check: is this for real?’ This is the theme for this year’s Scams Awareness Week, which runs from 21–25 May 2018. Commissioner for Consumer Protection David Hillyard said scammers might call or email you and pretend to be from a government agency or well-known, trusted...
Consumer Protection
Media release
21 May 2018
FGS Contracting Pty Ltd and the Director Ryan Wayne Franceschi, were fined today in the Perth Magistrate Court in relation to serious injuries caused to a 17 year old worker in Esperance. FGS Contracting Pty Ltd was fined $225,000 for failure to meet their duty to provide a safe workplace and for failing to ensure the correct high-risk work license. Additionally, Franceschi as the Director was...
WorkSafe
Media release
18 May 2018
Cloverdale plumber Matthew David Mitchell (TL13359) , trading as Seven Star Plumbing and Gas Pty Ltd , has been ordered to pay a fine of $3,000 to the Building Commissioner by the Plumbers Licensing Board (PLB) as a result of disciplinary action taken against him. At their 23 April 2018 meeting, the Board imposed the fine as a result of disciplinary breaches of the Plumbers Licensing and Plumbing...
Building Commission
Media release
17 May 2018
Western Australian building contractor Archiapps Pty Ltd (reg BC14480) has entered into liquidation. Cameron Shaw and Richard Albarran of Hall Chadwick have been appointed as the liquidators of the company. Building Commissioner Ken Bowron advises that the company’s status will now trigger policies of home indemnity insurance (HII). Affected home owners should contact their insurer for details of...
Building Commission
Media release
16 May 2018
Consumer Protection is warning home owners and tradies in WA to be on alert for a known Victorian conman who is masquerading as a landscaper and has already ripped off two consumers and a sub-contractor for large amounts of money. 49 year old Raymond El-Safadi (aka Mohammed Hussein ), who operates under ABN 71 802 749 742 and two business names Elite Gardening and Tree Lopping Services and Lawn...
Consumer Protection
Media release
14 May 2018
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 153.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 May 2018, most Puma, 7-Eleven, Caltex, Caltex Woolworths and Coles Express sites are hiking their ULP price to 159.9 cpl (an increase of between 22 and 27 cpl). Most Vibe...
Consumer Protection
Media release
14 May 2018
An East Victoria Park building surveying company , Western Australia Building Certifiers and Assessors Pty Ltd (BSC226) and its sole director John Phillip Greenwood (BSP21) have each been ordered to pay a fine of $2,500 to the Building Commissioner. The Building Services Board imposed the fines at its April meeting after finding that the respondents were negligent under the Building Services (...
Building Commission
Media release
14 May 2018
Building and Energy (formerly EnergySafety) and WorkSafe have issued a reminder on the importance of understanding and avoiding the electrical hazards in roof spaces, with new regulations coming into effect on Monday (14 May 2018). Director of Energy Safety Ken Bowron today cautioned homeowners to be mindful of the electrical hazards in roof spaces. “Homeowners may need to access the roof space...
WorkSafe
Media release
11 May 2018

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