Consumer

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Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations and reports
The following frequently asked questions (FAQs) are provided to assist industry and homeowners to be aware of the regulated construction requirements and building standards and to assist those who wish to upgrade their existing homes for better protection from bush fires. What are the laws and how...
Building safely in bushfire prone areas
Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations and reports
Self-balancing scooters (also known as hoverboards, gliders, smart boards, sky walkers and mod boards) which do not meet safety requirements are banned by Product Safety Australia. How do I know if my hoverboard meets the safety requirements specified in the mandatory standard? You should seek...
Product safety for consumers
The Department of Commerce has now completed the consolidation of its metropolitan offices into two buildings: Perth : Gordon Stephenson House 140 William Street Cannington : Mason Bird Building 303 Sevenoaks Street (entrance Grose Avenue) Recent moves Associations and Charities Consumer Protection...
Our offices
As the National Broadband Network (NBN) rolls out and Telstra's existing fixed line networks are disconnected, monitored fire alarms and lift phones must be migrated to the NBN or other technology platforms. Fire alarm and lift phone services that operate over the top of existing fixed-line voice...
Plant and machinery
This is the second stage in the review of laws affecting co-operatives in Western Australia. Status : Closed - Monday 29 February 2016 Consumers and business who believe they may be affected by proposals to amend the Co-operatives Regulations 2010 were urged to consider the proposed changes and to...
Consultations and reports
The 2015 Indigenous Consumers Count report presents the findings of research into the perceptions of Indigenous consumers as well as Indigenous corporations, advocates and service providers concerned with the needs of Indigenous Western Australians. The objective of the project was to explore:...
Aboriginal consumers

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Publications

Building Commission
Fact sheet
26 Apr 2016
From 8 April 2016 new roof-mounted evaporative coolers being installed on residential buildings that are located in a designated bush fire prone area must be fitted with non-combustible covers. It is...
Building Commission
Fact sheet
24 Oct 2016
Energy Safety carried out an investigation into a fire which occurred in a paddock at 494 Browne Road, Nyabing, East of Katanning on 13 February 2014. The investigation found that the electrical...
EnergySafety
Reports
30 Mar 2016
29 January 2016 As outlined in e-bulletin issue 53 , the regulation of fees will cease as of 3 February 2016. Settlement agents are able to determine the fee structure to charge their client for...
Consumer Protection
Bulletin
29 Jan 2016
25 January 2016 Following consultation with industry in 2014, the Minister for Commerce has announced the scale of maximum fees for settlement agents will be removed. From Wednesday 3 February 2016,...
Consumer Protection
Bulletin
02 Mar 2016
25 January 2016 Following consultation with industry in 2014, the Minister for Commerce has announced the scale of maximum fees fixed for land valuers will be removed. From Wednesday 3 February 2016...
Consumer Protection
Bulletin
27 Jan 2016

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Announcements

The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 137.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 February 2017, most Coles Express sites are increasing their ULP price to 141.9 cpl (an increase of 17 cpl). Most Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
27 Feb 2017
A director and former director of a liquidated solar company have each been fined $1,500 and ordered to pay court costs of $622.25 in relation to potential customers being misled and a deposit taken during the 10 business day ’cooling off period’ a customer is entitled to under the Australian Consumer Law (ACL). Jarrad Graeme Hand, director of Polaris Solar Pty Ltd (voluntarily wound up) and a...
Consumer Protection
Media release
27 Feb 2017
A WA real estate agency and sales representative have been fined $12,000 each as part of State Administrative Tribunal (SAT) disciplinary action by Consumer Protection over dishonest conduct during property sale transactions. Sunrun Nominees Pty Ltd trading as House Real Estate WA and Frank Andrew Torre are subject to orders after contravening the Real Estate and Business Agents Act 1978 and the...
Consumer Protection
Media release
24 Feb 2017
With Acting Commissioner for Consumer Protection David Hillyard Puppy scammers have been getting their claws into the money of pet-buyers in Western Australia for years. The scammers also use kittens, birds and other popular animals as bait. Sadly the animal never arrives and Consumer Protection has received reports of monetary loss from many heartbroken would-be pet owners. Advertisements can be...
Consumer Protection
Department News
23 Feb 2017
A handyman who took money from consumers but failed to carry out the work has been fined $6,000, ordered to pay a customer $2,150 in compensation and must also pay the $3,800 it cost Consumer Protection to prosecute him. Daniel Murray Howard, who has previously been convicted of dishonesty offences, pleaded guilty to three contraventions of the Australian Consumer Law during a hearing at the...
Consumer Protection
Media release
23 Feb 2017
Graeme John Williams, the director and secretary of formerly registered and since liquidated building company Moonfern Pty Ltd (reg. BC11102 – expired), trading as Williams Homes, has been prosecuted by the Building Commissioner for performing work and demanding a deposit for the construction of a Broome dwelling without first providing the owners with a certificate of home indemnity insurance.
Building Commission
Media release
22 Feb 2017
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 138.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 February 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 15 cpl). Most BP and Puma sites are increasing their ULP price to 141.9 cpl...
Consumer Protection
Media release
20 Feb 2017
UPDATE 16/3/17 - Federal Government imposes an interim national product safety ban for 60-days. Details released by Minister for Small Business Michael McCormack MP The sale of portable decorative ethanol burners will be banned in Western Australia for another month in a bid to protect consumers from burns or fire incidents. Acting Commissioner for Consumer Protection Penny Lipscombe says the 30-...
Consumer Protection
Media release
17 Feb 2017
When we hear about a tragedy – from a bush fire or floods to someone badly injured by a coward’s punch or deaths in a terrorist attack – it’s normal to want to help those affected and giving or collecting money may seem the most practical way to do so. But cautionary tales from donors and collectors highlight the importance of our charity licensing laws. Consumer Protection is here to help people...
Consumer Protection
Department News
16 Feb 2017
The Building Regulations 2012 were amended on 8 February 2017 to introduce a transitional process for making streamlined applications under section 39 of the Building Act 2011 for seeking a declaration from the Building Commissioner for the non-application or modification of a bush fire building standard. The Building Commissioner can only make a declaration when satisfied that the declaration...
Building Commission
Department News
13 Feb 2017

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