Consumer

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The following frequently asked questions (FAQs) are provided to assist industry and homeowners to be aware of the regulated construction requirements and building standards and to assist those who wish to upgrade their existing homes for better protection from bush fires. What are the laws and how...
Building safely in bushfire prone areas
The Commonwealth government wants to hear your views on the next stage of the Australian Consumer Law review. Status: CLOSED Friday, 9 December 2016. Background The Australian Consumer Law Review Issues Paper was released on 31 March 2016. Submissions to the Issues Paper closed on 27 May 2016. More...
Consultations and reports
Self-balancing scooters (also known as hoverboards, gliders, smart boards, sky walkers and mod boards) which do not meet safety requirements are banned by Product Safety Australia. How do I know if my hoverboard meets the safety requirements specified in the mandatory standard? You should seek...
Product safety for consumers
The Department of Commerce has now completed the consolidation of its metropolitan offices into two buildings: Perth : Gordon Stephenson House 140 William Street Cannington : Mason Bird Building 303 Sevenoaks Street (entrance Grose Avenue) Recent moves Associations and Charities Consumer Protection...
Our offices
As the National Broadband Network (NBN) rolls out and Telstra's existing fixed line networks are disconnected, monitored fire alarms and lift phones must be migrated to the NBN or other technology platforms. Fire alarm and lift phone services that operate over the top of existing fixed-line voice...
Plant and machinery
This is the second stage in the review of laws affecting co-operatives in Western Australia. Status : Closed - Monday 29 February 2016 Consumers and business who believe they may be affected by proposals to amend the Co-operatives Regulations 2010 were urged to consider the proposed changes and to...
Consultations and reports
The 2015 Indigenous Consumers Count report presents the findings of research into the perceptions of Indigenous consumers as well as Indigenous corporations, advocates and service providers concerned with the needs of Indigenous Western Australians. The objective of the project was to explore:...
Aboriginal consumers
Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations and reports
Changes to requirements in designated bush fire prone areas In Western Australia, building work is required to comply with the performance requirements of the Building Code of Australia (the Building Code), which comprises Volumes One and Two of the National Construction Code Series. The Building...
Building safely in bushfire prone areas
There are over 3,000 trampoline-related injuries reported each year in Australia, making them some of the most reported product-related injuries to children in Australia. This equates to at least eight people a day being injured on a trampoline. Injuries include bone fractures, superficial...
Product safety for consumers

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Publications

Energy Safety carried out an investigation into a fire which occurred in a paddock at 494 Browne Road, Nyabing, East of Katanning on 13 February 2014. The investigation found that the electrical...
EnergySafety
Reports
30 Mar 2016
29 January 2016 As outlined in e-bulletin issue 53 , the regulation of fees will cease as of 3 February 2016. Settlement agents are able to determine the fee structure to charge their client for...
Consumer Protection
Bulletin
29 Jan 2016
25 January 2016 Following consultation with industry in 2014, the Minister for Commerce has announced the scale of maximum fees for settlement agents will be removed. From Wednesday 3 February 2016,...
Consumer Protection
Bulletin
02 Mar 2016
25 January 2016 Following consultation with industry in 2014, the Minister for Commerce has announced the scale of maximum fees fixed for land valuers will be removed. From Wednesday 3 February 2016...
Consumer Protection
Bulletin
27 Jan 2016
Have your say Feedback on the proposed amendments will be accepted until Monday 29 February 2016 Make a submission The Co-operatives Amendment Bill 2015 (the Bill), introduced into the Parliament in...
Consumer Protection
Consultations / public comment
13 Jan 2016
In Western Australia building work is required to comply with the requirements of the Building Code of Australia (BCA). The BCA is a performance based document that provides minimum technical...
Building Commission
Fact sheet
24 Oct 2016

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Announcements

The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 138.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 January 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 13 cpl). Most BP and Caltex Woolworths sites are increasing their ULP price...
Consumer Protection
Media release
30 Jan 2017
A solar company and its Director have been fined a total of $30,000 by the Bunbury Magistrates Court on 24 January 2017 for misleading a consumer by making false claims about their solar panel system. Puresol Pty Ltd , formerly trading as Mysol WA based in Bunbury, was fined $20,000 and ordered to pay costs of $2,864. Sole Director Daniel Victor Leverett was fined $10,000 and ordered to pay costs...
Consumer Protection
Media release
27 Jan 2017
New laws covering venture capital limited partnerships are expected to boost business investment in WA for innovation and technology start-ups. Limited partnerships, where there is at least one general partner in a business with unlimited liability and at least one partner with limited liability, are the common vehicles used to raise investment funds for high-risk ventures. The new laws, which...
Consumer Protection
Media release
25 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard Consumers suffering allergic reactions to sunscreen or burns when wearing it have been reported in the media recently, so it seemed timely to provide some tips for buyers and users. We’re not skin specialists or cancer experts at Consumer Protection, which means we’ve sourced information from WA’s Department of Health and The Australian...
Consumer Protection
Department News
25 Jan 2017
On 23 January 2017, building company Builtoncorp Pty Ltd (reg. BC12114) voluntarily appointed Jeremy Nipps and Dino Travaglini of Cor Cordis as administrators of the company.
Building Commission
Department News
24 Jan 2017
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 138.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 January 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 11 cpl). Most BP, Caltex and Puma sites are increasing their ULP price to...
Consumer Protection
Media release
23 Jan 2017
The Building Commission is aware of information circulating about the solvency of registered building contractor Builtoncorp Pty Ltd (reg. BC12114).
Building Commission
Media release
20 Jan 2017
Consumer Protection has issued a warning about a Perth business selling Jeep parts and accessories which takes money from consumers but in many cases fails to deliver. A total of 24 complaints have been received against Aftermarket Jeep Parts Australia and owner James Alan Bartlett from consumers around Australia who have ordered parts online but didn’t receive the goods. Nine complaints remain...
Consumer Protection
Media release
20 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard Air-filled loungers were one of the must-have Christmas presents for 2016 and had been heavily promoted via social media and at pop-up stalls in shopping centres. Photos or videos indicate the products are able to be used in water BUT two near-misses in Australian home swimming pools during the festive period prompted drowning risk...
Consumer Protection
Department News
19 Jan 2017
Consumer Protection and Water Corporation are warning WA householders about a telemarketing business and a solar panel company that could be misleading consumers by claiming to promote a water-saving initiative. Telemarketing salespeople have reportedly cold-called potential customers in Perth metropolitan and WA regional areas including the Wheatbelt, Peel and South West districts. The callers...
Consumer Protection
Media release
19 Jan 2017

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