Consumer

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As the National Broadband Network (NBN) rolls out across Australia, Telstra’s and Optus’ existing fixed line networks are being progressively disconnected. Monitored fire alarms and lift phones operating over these networks may cease to operate unless they are migrated to an alternate...
Plant and machinery
This is the second stage in the review of laws affecting co-operatives in Western Australia. Status : Closed - Monday 29 February 2016 Consumers and business who believe they may be affected by proposals to amend the Co-operatives Regulations 2010 were urged to consider the proposed changes and to...
Consultations and reports
The 2015 Indigenous Consumers Count report presents the findings of research into the perceptions of Indigenous consumers as well as Indigenous corporations, advocates and service providers concerned with the needs of Indigenous Western Australians. The objective of the project was to explore:...
Aboriginal consumers
Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations and reports
Building in designated bush fire prone areas In Western Australia, building work is required to comply with the performance requirements of the Building Code of Australia (the Building Code), which comprises Volumes One and Two of the National Construction Code Series. The Building Code contains...
Building in bushfire prone areas
There are over 3,000 trampoline-related injuries reported each year in Australia, making them some of the most reported product-related injuries to children in Australia. This equates to at least eight people a day being injured on a trampoline. Injuries include bone fractures, superficial...
Product safety for consumers
In September 2015 the former Government released a Regulatory Reform Policy Statement with a focus on red tape reduction. Considerable work has been undertaken across the department to address any duplicate or confusing regulations, simplify forms and paperwork, and remove any unnecessary...
Other policies and plans
This is the second stage in the review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed, Friday 18 December 2015 Consumer Protection sought the community’s views about options for reforming the laws regulating motor vehicle dealers, yard managers,...
Consultations and reports
Amber teething necklaces are a chain of rounded amber chips (fossilised tree resin) usually worn as a necklace. These products come in a range of colours, including yellow, white, beige and brown. It is claimed if a child wears the necklace against their skin it will help to reduce teething pain...
Product safety for consumers
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: 15 November 2016 - the Federal Government Treasury released a " free range egg labelling information standard " consultation open until Friday 9 December 2016. Stakeholders...
Consultations and reports

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Publications

In September 2009, to ensure Western Power addressed the urgent safety risks associated with its aging wood pole system, Energy Safety issued Order No. 01-2009 (the Order), under Section 18B of the...
EnergySafety
Reports
22 Jun 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
The Department of Commerce’s Consumer Protection Division is here to help consumers get a fair result if they have a dispute with a trader. One of the processes used by Consumer Protection is called...
Consumer Protection
Fact sheet
08 Sep 2017
This is a range of promotional material showing simple tips to check your second-hand cot is safe for baby.
Cot safety - poster
Cot safety - poster, by Consumer Protection - Product safety
Cot Safety Tips to check if your second-hand cot is...
Consumer Protection
Promotions
29 Apr 2016
Building Commission
Fact sheet
26 Apr 2016
From 8 April 2016 new roof-mounted evaporative coolers being installed on residential buildings that are located in a designated bush fire prone area must be fitted with non-combustible covers. It is...
Building Commission
Fact sheet
07 Jul 2017
Energy Safety carried out an investigation into a fire which occurred in a paddock at 494 Browne Road, Nyabing, East of Katanning on 13 February 2014. The investigation found that the electrical...
EnergySafety
Reports
30 Mar 2016

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Announcements

The average cost of unleaded petrol is set to increase by around 24 cents per litre (cpl) to 135.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 August 2017, most Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 30 and 33 cpl). Most Puma and BP sites...
Consumer Protection
Media release
14 Aug 2017
Energy Safety and Consumer Protection are issuing a joint public alert, concerned about the dangers of WA consumers using power adaptors that don’t meet Australian safety standards. The warning comes after two consumers reported receiving electric shocks after using an unsafe international adaptor. When the travel adaptor is plugged into a power board, two exposed pins designed for the United...
Consumer Protection
Media release
14 Aug 2017
Consumers are being urged to say no when approached by illegal sellers of electronic equipment that are currently operating from a white van travelling around Perth suburbs. Three recent reports have been received by Consumer Protection from consumers who have been approached in public places such as service stations and shopping centres in East Victoria Park, Kewdale and near Roleystone. One...
Consumer Protection
Media release
11 Aug 2017
Consumers who are affected by the double payment glitch experienced by Woolworths’ supermarkets and their affiliated retailers are being urged to ensure they get a refund for the unauthorised withdrawals and to consider claiming for any consequential costs. The Woolworths’ group of companies, which also includes Big W and the BWS and Dan Murphy liquor outlets, have promised all affected customers...
Consumer Protection
Media release
10 Aug 2017
The average cost of unleaded petrol is set to increase by 16 cents per litre (cpl) to 125.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 August 2017, most Caltex Woolworths, Coles Express, Puma and BP sites are increasing their ULP price to 134.9 cpl (an increase of between 24 and 30 cpl). Most 7-Eleven sites are...
Consumer Protection
Media release
07 Aug 2017
On 2 August 2017 building company Ravlich & Clent Constructions Pty Ltd (reg. BC13924) voluntarily appointed Shaun Boyle of DCS Advisory as the administrator of the company. Home owners who have entered into a home building work contract with Ravlich & Clent Constructions and have unfinished, faulty or unsatisfactory work should be covered by home indemnity insurance (HII). They are...
Building Commission
Department News
04 Aug 2017
Perth registered building contractor PTG Construction and Development Pty Ltd (reg. BC31514) and its director and nominated supervisor Pengtao Wen (BP100575) have been fined a total of $8,000 by the Building Services Board for misleading and negligent conduct.
Building Commission
Media release
03 Aug 2017
A fire which damaged a rental property in Orelia has sparked concern about the dangers posed by cannabis grow-houses when the power to the home is by-passed. The discovery of more grow-houses in Perth has prompted a renewed warning from Consumer Protection for Perth landlords to be extra vigilant when selecting tenants for their homes, with Western Power also concerned about power safety. About 1...
Consumer Protection
Media release
03 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always possible to predict problems that will arise in the marketplace, however in a number of areas there are some obvious pointers we can act on. We call this...
Consumer Protection
Media release
01 Aug 2017
A licensed Maddington motor vehicle dealer and repairer has been fined $30,000 by the Perth Magistrates Court on 28 July 2017 for selling four vehicles that had their odometers wound-back. Mazin Alkiaat , operating as W.A. Auto and Parts , was also ordered to pay costs of $350.35. He pleaded guilty to four charges of making false or misleading representations about the history of the vehicles...
Consumer Protection
Media release
01 Aug 2017

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