Consumer

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The Dividing Fences Act 1961 (the Act) combines with local government by-laws to regulate the erection and maintenance of dividing fences in Western Australia. The Act provides a process for sharing costs between neighbours, the determination of boundaries and a mechanism for courts to deal with...
Dividing fences
Most people’s biggest investment is their home, so it is important that your contract to build or renovate goes smoothly. Resolving disputes can be costly, both personally and financially. The Building Commission has a responsibility to ensure that consumers have confidence in the building,...
Building or renovating your home
Adjudication The claim A claimant can be a person, body or organisation that presents a payment claim in the event of a payment dispute. The claimant can be: a contractor claiming against a principal; a subcontractor claiming against a contractor; or a supplier of goods claiming against a...
Information on the Construction Contracts Act
As part of its function, the Building Commission provides an avenue for both consumers and builders to resolve disputes relating to the carrying out of regulated building services and home building work contracts. These services are provided to parties as an alternative to the commencement of court...
Building service and home building contract complaints
The Building Commission is committed to maintaining collaborative engagement with the building and construction industry on broad policy and procedural matters likely to affect the industry. The Building Commission Advisory Committee (BCAC) is an advisory forum that comprises all occupational and...
Committees
The board advises the Minister and the Building Commissioner about matters relating to the Building Services (Registration) Act.
Boards
Building Commission Boards and committees: Building Commission Advisory Committee Building Services Board Plumbers Licensing Board Plumbing Industry Reference Group (PIRG), a committee of the Plumbers Licensing Board hosted by the Building Commission 6 Star Committee
Boards and committees
Western Australia’s Building Commission oversees the regulation of building, painting, building surveying and plumbing services. With all these regulatory functions focused within a single agency, our industry and consumers benefit from a more consistent and efficient service. The Building Services...
About the Building Commission

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With Acting Commissioner for Consumer Protection David Hillyard The product, membership or subscription may say “free trial” but in many cases it turns into an automatic charge or renewal and consumers need to be aware of this marketing trap. We receive many complaints and enquiries from consumers who report receiving unexpected charges resulting from the automatic charging or renewals of...
Consumer Protection
Department News
05 May 2016
Consumers and businesses in WA are being warned not to respond to an advertisement which offers ‘unbeatable deals’ on mobile phones and other devices. The advertisement which appeared in My Business magazine is offering Apple and Samsung mobile phones at almost half of their normal cost. It does not show the name of a retailer or any other contact details except for an email address: orderproduct...
Consumer Protection
Media release
05 May 2016
West Perth building partnership Promeq Pty Ltd and Molouky Pty Ltd (reg. BC11750) has been fined $3,000 ($1,500 each partner) and its nominated supervisor Muin Qaqish of Subiaco (BC100885 & BP11578) $1,000 for negligent and misleading conduct as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
03 May 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 122.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 May 2016, most Caltex sites are increasing their ULP price to 128.9 cpl (an increase of 28 cpl). Most Puma sites are increasing their ULP price to 125.9 cpl, most Caltex...
Consumer Protection
Media release
02 May 2016
A registered real estate sales representative has been fined a total of $8,000 and given a criminal conviction by the Joondalup Magistrates Court for managing a property without an agent’s licence as well as for breaching tenancy laws. Ebony Te Whakaaronga Cheetham of Clarkson was convicted in her absence on 22 April 2016 and also ordered to pay costs of $700. In December 2013 Ms Cheetham offered...
Consumer Protection
Media release
28 Apr 2016
It’s been advertised as a game ‘taking Australia by storm’ and claims to offer ‘seven ways to win’, but Consumer Protection is urging the community to exercise caution in relation to Lotto Spring / lottospring.com. An advertisement for the scheme was published in The West Australian newspaper on the 20 th of April 2016; bringing Lotto Spring to the attention of WA authorities. The scheme is also...
Consumer Protection
Media release
28 Apr 2016
With Acting Commissioner for Consumer Protection David Hillyard You may have seen or heard about a Samsung washing fire at a rental property in Wanneroo recently. Early indications are that it was a top loader which is subject to a national product safety recall and I would like to use the case as a reminder about recalled products that pose a threat to public safety. Under the Australian...
Consumer Protection
Department News
27 Apr 2016
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 119.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 April 2016, most Caltex sites are increasing their ULP price to 125.9 cpl (a hike of 26 to 31 cpl). Most BP and Caltex Woolworths sites are increasing their ULP price to 122.9...
Consumer Protection
Media release
25 Apr 2016
The Building Commission is working with the building industry and local government to improve quality control in the residential building process.
Building Commission
Media release
26 Apr 2016
Dianella building company Frayson Pty Ltd (BC8331), trading as Instyle Residence and New Life Renovations has had its building contractor registration cancelled, its sole director and secretary Armand Noor has been made an ineligible person for one year and both have been fined and ordered to pay costs totalling $20,000 for the longest string of disciplinary allegations dealt with by the Building...
Building Commission
Media release
21 Apr 2016

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