Consumer

Topics

The Department of Commerce is committed to Shred the Red and reduce the red tape burden by addressing duplicate and confusing regulations, overly complicated forms and paperwork, and onerous compliance burdens. In doing so, businesses and individuals will waste less time and money on burdensome and...
Other policies and plans
This is the second stage in the review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed, Friday 18 December 2015 Consumer Protection sought the community’s views about options for reforming the laws regulating motor vehicle dealers, yard managers,...
Consultations and reports
Amber teething necklaces are a chain of rounded amber chips (fossilised tree resin) usually worn as a necklace. These products come in a range of colours, including yellow, white, beige and brown. It is claimed if a child wears the necklace against their skin it will help to reduce teething pain...
Product safety for consumers
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: 15 November 2016 - the Federal Government Treasury released a " free range egg labelling information standard " consultation open until Friday 9 December 2016. Stakeholders...
Consultations and reports
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
Have you seen those ads on TV telling you how affordable a funeral plan can be? They say you can put money aside now to take the pressure off your family later. There are different ways to pay for a funeral, but some may be more suitable for you than others. One of the easiest ways to pay for a...
Aboriginal consumers
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety
All new products should be washed thoroughly before use to avoid any allergic reactions. New clothing and materials may contain allergens and toxic chemicals either as part of their manufacture or through cross contamination through shipping and transport. Ch emicals can be found in plastic water...
Product safety for consumers
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations and reports
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Recalls are published on the Recalls Australia website. You...
Product safety for consumers

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Publications

This guide will help you understand the process for obtaining approval to build and occupy a building in Western Australia.
Building Commission
Guide / handbook
27 Nov 2015
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
17 Feb 2016
This fact sheet provides general information about the building approvals process for your new swimming pool or spa and its safety barrier. In Western Australia, private swimming pools and spas with...
Building Commission
Fact sheet
24 Oct 2016
State of the build As at 21 October 2015, four Regional Telecommunications Project (RTP) towers have been completed, three in the Wheatbelt and one in the Great Southern Region. These are located at...
Industry Development
Newsletter
30 Oct 2015
The department's annual report for 2014 - 2015 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
30 Sep 2015
Energy Safety carried out an investigation into the bushfire at Yallingup and found that a 22kV Cable Head Termination on a Western Power concrete pole failed as a result of the cable’s paper...
EnergySafety
Reports
27 Aug 2015
What is the Regional Telecommunications Project? The Western Australian Government’s continued commitment to improving telecommunications services in regional Western Australia was reinforced in...
Industry Development
Newsletter
08 Sep 2016
The purpose of this industry bulletin is to advise permit authorities that the Building Amendment Regulations (No. 2) 2015 were published in the Government Gazette on 30 June 2015 and came into...
Building Commission
Bulletin
11 Sep 2015

Pages

Announcements

The number of West Australians duped by scammers dropped by 17 per cent in 2016, with romance fraud still the most common type of scam despite a 34 per cent drop in victim numbers. Commerce Minister Michael Mischin said 377 victims reported losing $10,057,015 to scams overall in 2016, with $4.1 million lost to relationship fraud. "While most scam categories have seen a drop in both victims and...
Consumer Protection
Media release
18 Jan 2017
Middle Swan man Matthew John Paterson, trading as Pato’s Patios, has been successfully prosecuted by the Building Commissioner for offences he committed in contracting for home building work at a Yangebup property in 2014.
Building Commission
Media release
18 Jan 2017
The Building Services Board has imposed conditions on the contractor registrations of Belmont builder Diploma Construction (WA) Pty Ltd (BC11854) and related Leederville-based entity DGX Construction Pty Ltd (BC14593).
Building Commission
Media release
17 Jan 2017
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 140 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 January 2017, most BP sites are increasing their ULP price to 145.9 cpl (an increase of 14 cpl). Most Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing...
Consumer Protection
Media release
16 Jan 2017
Osborne Park builder Danmar Homes Pty Ltd (reg. BC9032) and its nominated supervisor Robert George Williams (BP7911) have been fined a total of $45,000 plus costs for negligent conduct that contributed to one house’s roof blowing off and another being substantially damaged during a storm.
Building Commission
Media release
16 Jan 2017
A Landsdale motor vehicle repairer who continued to operate his business after his licence had expired has been fined $10,000 by the Joondalup Magistrates Court. Serugga Timothy Bukenya , trading as T.I.M Automotive Services , was also required to pay costs of $8,016 after being convicted in his absence on 11 January 2017 of breaching the Motor Vehicle Repairers Act. Mr Bukenya, who was...
Consumer Protection
Media release
13 Jan 2017
Formerly registered Wangara builder Jeffrey West (reg. BP101011 & BC100818 – both expired), the sole trader of Kameleon Homes, has been fined $15,000 and ordered to pay costs of $3,200 by the State Administrative Tribunal (SAT) as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
11 Jan 2017
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 140.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 January 2017, all metro Coles Express sites are increasing their ULP price to 145.9 cpl (an increase of 18 cpl). Most BP, Caltex, Caltex Woolworths and Puma sites are...
Consumer Protection
Media release
09 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard The economic downturn in WA is creating opportunities for heartless scammers to take money from people in desperate circumstances who are least able to afford it. Consumer Protection has received reports from a number of people recently who have fallen victim to personal loan scams and have given personal information which could lead to...
Consumer Protection
Department News
09 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard If you’re buying a car any time soon we have a message we’d like to drive home. Consumer Protection has concerns about the value of add-ons being sold to people purchasing motor vehicles in Western Australia. There’s been a recent increase in complaints to Consumer Protection about the vehicle ‘extras’ sold at the point of sale such as...
Consumer Protection
Department News
06 Jan 2017

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