Consumer

Topics

Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations and reports
Changes to requirements in designated bush fire prone areas In Western Australia, building work is required to comply with the performance requirements of the Building Code of Australia (the Building Code), which comprises Volumes One and Two of the National Construction Code Series. The Building...
Building safely in bushfire prone areas
There are over 3,000 trampoline-related injuries reported each year in Australia, making them some of the most reported product-related injuries to children in Australia. This equates to at least eight people a day being injured on a trampoline. Injuries include bone fractures, superficial...
Product safety for consumers
In September 2015 the former Government released a Regulatory Reform Policy Statement with a focus on red tape reduction. Considerable work has been undertaken across the department to address any duplicate or confusing regulations, simplify forms and paperwork, and remove any unnecessary...
Other policies and plans
This is the second stage in the review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed, Friday 18 December 2015 Consumer Protection sought the community’s views about options for reforming the laws regulating motor vehicle dealers, yard managers,...
Consultations and reports
Amber teething necklaces are a chain of rounded amber chips (fossilised tree resin) usually worn as a necklace. These products come in a range of colours, including yellow, white, beige and brown. It is claimed if a child wears the necklace against their skin it will help to reduce teething pain...
Product safety for consumers
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: 15 November 2016 - the Federal Government Treasury released a " free range egg labelling information standard " consultation open until Friday 9 December 2016. Stakeholders...
Consultations and reports
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
Have you seen those ads on TV telling you how affordable a funeral plan can be? They say you can put money aside now to take the pressure off your family later. There are different ways to pay for a funeral, but some may be more suitable for you than others. One of the easiest ways to pay for a...
Aboriginal consumers
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety

Pages

Publications

Have your say Feedback on the proposed amendments will be accepted until Monday 29 February 2016 Make a submission The Co-operatives Amendment Bill 2015 (the Bill), introduced into the Parliament in...
Consumer Protection
Consultations / public comment
13 Jan 2016
In Western Australia building work is required to comply with the requirements of the Building Code of Australia (BCA). The BCA is a performance based document that provides minimum technical...
Building Commission
Fact sheet
24 Oct 2016
This guide will help you understand the process for obtaining approval to build and occupy a building in Western Australia.
Building Commission
Guide / handbook
27 Nov 2015
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
17 Feb 2016
This fact sheet provides general information about the building approvals process for your new swimming pool or spa and its safety barrier. In Western Australia, private swimming pools and spas with...
Building Commission
Fact sheet
24 Oct 2016
State of the build As at 21 October 2015, four Regional Telecommunications Project (RTP) towers have been completed, three in the Wheatbelt and one in the Great Southern Region. These are located at...
Industry Development
Newsletter
30 Oct 2015
The department's annual report for 2014 - 2015 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
30 Sep 2015
Energy Safety carried out an investigation into the bushfire at Yallingup and found that a 22kV Cable Head Termination on a Western Power concrete pole failed as a result of the cable’s paper...
EnergySafety
Reports
27 Aug 2015

Pages

Announcements

The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 139.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 February 2017, most Coles Express sites are increasing their ULP price to 143.9 cpl (an increase of 16 cpl). Most Puma sites are increasing their ULP price to 142.9 cpl, most...
Consumer Protection
Media release
13 Feb 2017
If you get a call from someone saying they are an officer at the Randwick Police Station and they want your help to catch a scammer, hang up – it’s a scam! Numerous reports have been received recently by Consumer Protection where scammers pretend to be police and tell their targets that their bank accounts or credit cards have been compromised. The pretend police officer then asks the target for...
Consumer Protection
Media release
08 Feb 2017
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 139.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 February 2017, most Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of 16 cpl by Caltex and 15 cpl by Puma). Most BP and Coles Express sites are...
Consumer Protection
Media release
06 Feb 2017
Consumer Protection has issued advice to Tigerair passengers affected by the airline’s decision to permanently cancel all flights between Australia and Bali. Passengers who have tickets and have yet to travel are eligible for a full refund from the airline. Acting Commissioner for Consumer Protection David Hillyard said the airline has made a commitment to issue a full refund to affected...
Consumer Protection
Media release
03 Feb 2017
With Acting Commissioner for Consumer Protection David Hillyard A number of residential building companies have collapsed in WA in recent months prompting Consumer Protection to reissue advice to off-the-plan property buyers. One of the biggest risks for anyone purchasing a home and land package or a yet-to-be-built house, unit or apartment within a development, is the prospect of it not going...
Consumer Protection
Department News
02 Feb 2017
The Building Services Board has imposed conditions on the contractor registration of Burswood-based builder Builtoncorp Pty Ltd (reg. BC12114).
Building Commission
Media release
01 Feb 2017
So-called ‘Bitumen Bandits’ are once again operating in Western Australia prompting a fresh Consumer Protection warning. In recent days reports of itinerant driveway layers have been received from north of Perth to the State’s South-West. Acting Commissioner for Consumer Protection David Hillyard advises home and business owners to say NO to on-the-spot deals offered by these travelling conmen. “...
Consumer Protection
Media release
01 Feb 2017
Retail trading hours for the Labour Day (March 6) and Easter Monday (April 17) public holidays will be extended by four hours, with major retailers being able to open from 8am to 6pm. Commerce Minister Michael Mischin has approved the extension from the standard 11am-5pm trading times for general retail shops on Sundays and public holidays. "The extended hours this year are consistent with those...
Consumer Protection
Media release
31 Jan 2017
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 138.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 January 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 13 cpl). Most BP and Caltex Woolworths sites are increasing their ULP price...
Consumer Protection
Media release
30 Jan 2017
A solar company and its Director have been fined a total of $30,000 by the Bunbury Magistrates Court on 24 January 2017 for misleading a consumer by making false claims about their solar panel system. Puresol Pty Ltd , formerly trading as Mysol WA based in Bunbury, was fined $20,000 and ordered to pay costs of $2,864. Sole Director Daniel Victor Leverett was fined $10,000 and ordered to pay costs...
Consumer Protection
Media release
27 Jan 2017

Pages

Subscribe to Topics
Subscribe to RSS - Consumer