Consumer

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Building in designated bush fire prone areas In Western Australia, building work is required to comply with the performance requirements of the Building Code of Australia (the Building Code), which comprises Volumes One and Two of the National Construction Code Series. The Building Code contains...
Building in bushfire prone areas
There are over 3,000 trampoline-related injuries reported each year in Australia, making them some of the most reported product-related injuries to children in Australia. This equates to at least eight people a day being injured on a trampoline. Injuries include bone fractures, superficial...
Product safety for consumers
In September 2015 the former Government released a Regulatory Reform Policy Statement with a focus on red tape reduction. Considerable work has been undertaken across the department to address any duplicate or confusing regulations, simplify forms and paperwork, and remove any unnecessary...
Other policies and plans
This is the second stage in the review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed, Friday 18 December 2015 Consumer Protection sought the community’s views about options for reforming the laws regulating motor vehicle dealers, yard managers,...
Consultations and reports
Amber teething necklaces are a chain of rounded amber chips (fossilised tree resin) usually worn as a necklace. These products come in a range of colours, including yellow, white, beige and brown. It is claimed if a child wears the necklace against their skin it will help to reduce teething pain...
Product safety for consumers
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: 15 November 2016 - the Federal Government Treasury released a " free range egg labelling information standard " consultation open until Friday 9 December 2016. Stakeholders...
Consultations and reports
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
Have you seen those ads on TV telling you how affordable a funeral plan can be? They say you can put money aside now to take the pressure off your family later. There are different ways to pay for a funeral, but some may be more suitable for you than others. One of the easiest ways to pay for a...
Aboriginal consumers
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety
All new products should be washed thoroughly before use to avoid any allergic reactions. New clothing and materials may contain allergens and toxic chemicals either as part of their manufacture or through cross contamination through shipping and transport. Ch emicals can be found in plastic water...
Product safety for consumers

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Publications

25 January 2016 Following consultation with industry in 2014, the Minister for Commerce has announced the scale of maximum fees for settlement agents will be removed. From Wednesday 3 February 2016,...
Consumer Protection
Bulletin
02 Mar 2016
25 January 2016 Following consultation with industry in 2014, the Minister for Commerce has announced the scale of maximum fees fixed for land valuers will be removed. From Wednesday 3 February 2016...
Consumer Protection
Bulletin
27 Jan 2016
Have your say Feedback on the proposed amendments will be accepted until Monday 29 February 2016 Make a submission The Co-operatives Amendment Bill 2015 (the Bill), introduced into the Parliament in...
Consumer Protection
Consultations / public comment
13 Jan 2016
In Western Australia building work is required to comply with the requirements of the Building Code of Australia (BCA). The BCA is a performance based document that provides minimum technical...
Building Commission
Fact sheet
24 Oct 2016
This guide will help you understand the process for obtaining approval to build and occupy a building in Western Australia.
Building Commission
Guide / handbook
27 Nov 2015
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
17 Feb 2016
This fact sheet provides general information about the building approvals process for your new swimming pool or spa and its safety barrier. In Western Australia, private swimming pools and spas with...
Building Commission
Fact sheet
24 Oct 2016
The department's annual report for 2014 - 2015 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
30 Sep 2015

Pages

Announcements

Consumer Protection is reminding buyers of demonstration vehicles that they are entitled to the full term of the manufacturer’s warranty in terms of time, and the clock only starts ticking from the date of purchase. The warranty on a demonstration vehicle is only affected in terms of distance travelled, with the odometer reading at the time of purchase allowed to be deducted. For example, a 5...
Consumer Protection
Media release
11 May 2017
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 135.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 May 2017, most Caltex sites are increasing their ULP price to 139.9 cpl (an increase of 25 cpl). Most Coles Express and Puma sites are increasing their ULP price to 137.9 cpl,...
Consumer Protection
Media release
08 May 2017
A Thornlie man who bought and sold vehicles over a 16 month period without a dealer’s licence has been fined $5,000 by the Armadale Magistrates Court. Majid Hussain Al Asadi had bought 35 vehicles at auction and then sold 18 of them privately on Gumtree between March 2015 and June 2016 while unlicensed, in breach of the Motor Vehicle Dealers Act. He was also ordered to pay costs of $601.50 on 2...
Consumer Protection
Media release
04 May 2017
The Building Services Board has imposed a condition on the building contractor registration of Kalgoorlie builder Simon Pekovich Homes Pty Ltd (BC66114), trading as Amberley Homes .
Building Commission
Media release
03 May 2017
The end of the financial year is the busiest time when tax scammers become active and Consumer Protection is urging people not to fall victim. According to figures from the Australian Taxation Office (ATO), a total of 56 victims reported losing more than $258,000 to phone based tax scams in WA in 2016. Already this year, 8 victims have reported losing more than $15,000 to ATO impersonation scam...
Consumer Protection
Media release
02 May 2017
The average cost of unleaded petrol is set to increase by 17 cents per litre (cpl) to 136 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 May 2017, most 7-Eleven, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (increasing between 20 and 24 cpl). Most Puma sites are increasing their ULP price to...
Consumer Protection
Media release
01 May 2017
With Acting Commissioner for Consumer Protection David Hillyard You may have seen advertisements for LuxStyle on Facebook or Instagram. In March 2017, Consumer Protection welcomed a Public Warning Notice issued by the Australian Competition and Consumer Commission (ACCC) about the alleged conduct of the Denmark-based online retailer Lux International Sales ApS, which trades under the name...
Consumer Protection
Media release
28 Apr 2017
With Acting Commissioner for Consumer Protection David Hillyard When you’re looking for flights or accommodation, insurance or finance products or even a real estate agent there are comparison websites claiming to have shopped around for you. They may advertise on TV and radio and their online promotion often involves them paying to make their site appear toward the top of the page when you type...
Consumer Protection
Media release
27 Apr 2017
The Building Services Board has imposed a condition on the contractor registration of Mount Hawthorn-based builder Turquoise Developments Pty Ltd (reg. BC14354), trading as Talbot Le Page Homes.
Building Commission
Media release
26 Apr 2017
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 137.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 April 2017, most Puma, BP, Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (increasing between 20 and 24 cpl). Most United sites...
Consumer Protection
Media release
24 Apr 2017

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