Debt collector

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For the purposes of the information provided below, “mutual recognition” refers to the ability of a person who is registered in connection with an occupation in a State, Territory or New Zealand to carry on an equivalent occupation in Western Australia, subject to the provisions of the Mutual...
Occupational licensing
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
As an alternative to post or email, licence, registration or certificate (authorisation) holders (including companies and partnerships, where applicable) can use the Department’s online change of contact system. The system is not available to motor vehicle dealers and repair businesses . To use the...
Occupations requiring licensing
Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Fees and forms for debt collectors licensing. Forms Debt collectors licensing forms application forms (for an individual or company) renewal forms (for an individual or company) transfer form request for a duplicate licence Fees Fees listed below are scheduled as at 1 July 2018. Fees are subject to...
Becoming a debt collector
Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees You can pay for your licence at our Department's Cannington office or any of our regional offices...
Occupations requiring licensing
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection

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Publications

Use this form to apply in writing for mutual recognition of your licence if you are working as a debt collector.
Corporate
Form – application
02 Oct 2018
What do I need to complete an application To apply for a duplicate licence you must complete the application form and provide all relevant supporting documentation as follows: complete all of the...
Consumer Protection
Form – application
29 Jun 2018
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
Debt Collectors Licensing Act 1964 - Bank Guarantee
Consumer Protection
Template
27 May 2014
A reference manual for debt collectors about trust accounts.
Consumer Protection
Guide / handbook
25 Apr 2014
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
08 Sep 2017
Application for Transfer of a Debt Collector's Licence (Form 6) Should you require assistance with completing this form please contact Licensing by telephone on 1300 304 064 (within Australia) or...
Consumer Protection
Form – application
01 Jul 2018
Should you require assistance with completing this form please contact Licensing by telephone on 1300 304 064 (within Australia) or email . Applications for renewal of a debt collector’s licence by...
Consumer Protection
Form – application
29 Jun 2018
Application for a debt collector’s licence by an individual or company. Should you require assistance with completing this form please contact Licensing by telephone on 1300 304 064 (within Australia...
Consumer Protection
Form – application
01 Jul 2018

Announcements

The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
FGS Contracting Pty Ltd and the Director Ryan Wayne Franceschi, were fined today in the Perth Magistrate Court in relation to serious injuries caused to a 17 year old worker in Esperance. FGS Contracting Pty Ltd was fined $225,000 for failure to meet their duty to provide a safe workplace and for failing to ensure the correct high-risk work license. Additionally, Franceschi as the Director was...
WorkSafe
Media release
18 May 2018
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
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Applying for a debt collector licence.
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Fees and forms for debt collectors licensing.
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