Landlord / lessor

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The lessor can ask a prospective tenant to complete an application form to help them assess the suitability of a tenant. A lessor can also look in a tenancy database . If they do they must let the prospective tenant know, in writing, which database they use and if they find any information. A...
Beginning a tenancy
During the 1970s and early 80s, joints in electrical cables in ceiling spaces of dwellings and buildings were often only wrapped in insulating tape. The insulating tape dries out over time and may have fallen away, presenting an electric shock risk to persons who enter the ceiling space. Where a...
Electrical installations
A security bond is a payment made in advance by a tenant to cover any costs for which the tenant may be liable at the end of the tenancy, such as damage to the property or chattels, outstanding water usage charges or unpaid rent. When a tenant pays the bond, the lessor must give a receipt on the...
Bonds
There are a number of notices designed to help the lessor, property manager and tenant/s deal with various issues. Only issue a notice after you have tried to negotiate the problem or dispute with the other person. Standard forms and notices When a notice is served, proper procedures must be...
Notices and condition reports
Status: Closed 17 May 2012 The Residential Tenancies Amendment Act 2011 was passed by the Western Australian Parliament in November 2011. The act will substantially amend existing tenancy obligations under the Residential Tenancies Act 1987 . The Act was the result of extensive research and...
Consultations and reports
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
Tenants must be given receipts/records of any payments they make, unless rent is paid online or by an automated payment. Bond After the landlord/lessor has lodged the bond , the bond administrator will send a record of payment directly to the tenant/s. If the tenant does not receive the record from...
Rent and other payments
Real estate agents and property managers You are required to lodge a security bond as an eTransaction via the BondsOnline system since 1 September 2016. Private lessors Residential bond lodgement, disposal and variation forms can be completed online. You only need to print and sign them before...
Bonds
Centrelink and the Department of Veterans’ Affairs offer another way to release equity in your home through the Pension Loans Scheme. The scheme allows pensioners on a part pension and some people not eligible for a pension to increase their fortnightly income by applying for a loan. The loan is...
Accessing equity

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Publications

24 September 2014 As of 30 September 2014, the Property Industries Directorate, as well as Bonds Administration, will be located at Gordon Stephenson House in Perth and the Licensing Branch will be...
Consumer Protection
Bulletin
18 Jun 2015
28 August 2014 The Department of Commerce recently issued a media release regarding the national safety recall of Infinity brand electrical cables which do not comply with Australian safety standards...
Consumer Protection
Bulletin
18 Jun 2015
Mandarin Translation - Information regarding new tenancy laws in Western Australia effective from July 1st, 2013
Consumer Protection
Information
16 Jul 2014
Burmese Translation - Information regarding new tenancy laws in Western Australia effective from July 1st, 2013
Consumer Protection
Information
16 Jul 2014
Dinka Translation - Information regarding new tenancy laws in Western Australia effective from July 1st, 2013
Consumer Protection
Information
16 Jul 2014
Farsi Translation - Information regarding new tenancy laws in Western Australia effective from July 1st, 2013
Consumer Protection
Information
16 Jul 2014
Malay Translation - Information regarding new tenancy laws in Western Australia effective from July 1st, 2013
Consumer Protection
Information
16 Jul 2014
Swahili Translation - Information regarding new tenancy laws in Western Australia effective from July 1st, 2013
Consumer Protection
Information
08 Jan 2015
These flowcharts are for owners/operators of retirements villages, to assist in the understanding of the Retirement Village Act ammendments in regards to fees and charges.
Consumer Protection
Information
06 Jun 2014
This page contains forms and notices for use by residential parks managers and tenants.
Consumer Protection
Form – notification
17 Sep 2014

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Announcements

Some WA homes and business premises may be facing a serious fire risk if they have had sub-standard electrical cabling installed which is not replaced soon. In August last year, the inferior cabling imported by Infinity Cable Co Pty Ltd (in liquidation) was the subject of a national recall, with about 40,000 homes and businesses believed to be affected throughout Australia. The cabling does not...
EnergySafety
Media release
17 Jun 2015
A Sydney-based property management company has been fined a total of $9,000 by the Perth Magistrates Court after advertising properties for rent and managing them on behalf of their owners without being licensed in Western Australia, as well as failing to lodge two bonds with the Bond Administrator. H and Z Group Pty Ltd , trading as Asset HQ Property Management Specialists , had lodged an...
Consumer Protection
Media release
23 Mar 2015
A property manager working for a Shenton Park real estate agency has been banned permanently from working in the industry and fined $20,000 for making illegal withdrawals from the agency’s trust account. Jenelle Lee Maslin of Innaloo, who is a registered real estate sales representative, made 14 unauthorised withdrawals from the agency’s trust account amounting to almost $30,000 between January...
Consumer Protection
Media release
11 Mar 2015
Only four months after its official launch, Consumer Protection’s iRentWA smartphone app is proving extremely popular with WA tenants. So far the app has been downloaded by 4,175 iPhone and Android phone users, giving them essential information on tenancy laws and handy tools to help them manage their tenancy. Commissioner for Consumer Protection Anne Driscoll is confident the app will help...
Consumer Protection
Media release
29 Jan 2015
Tenancy regulations have changed which require tenants to be given vital information about potential hazards for children in the home. The regulations which underpin the Residential Tenancies Act mean that tenants must be given an information sheet outlining their key rights and obligations at the beginning of a new tenancy. Commissioner for Consumer Protection Anne Driscoll said that the forms...
Consumer Protection
Media release
23 Jan 2015
Free app provides handy information for tenants Useful reminders and other tools help tenants know their legal rights Western Australian tenants will be able to manage their tenancy at the click of a button thanks to a new smartphone app launched today. Commerce Minister Michael Mischin said the free app would help tenants easily calculate the maximum amount they might have to pay a landlord...
Consumer Protection
Media release
08 Oct 2014
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
Consumer Protection has been granted supervision orders by the State Administrative Tribunal (SAT) to take control of a York real estate agency after its sole director’s licence renewal application was refused and the company was therefore unable to operate the business in compliance with the Real Estate and Business Agents Act. The supervisor appointed by Consumer Protection is Mr Gary Doran of...
Consumer Protection
Media release
10 Jul 2014
Unfortunately there was an error in the media release headed “Warning issued on dangerous solar isolating switches” date May 21, 2014.
EnergySafety
Media release
22 May 2014

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