Licence holders

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Consignment trust accounts Before taking any vehicle under a consignment agreement, the dealer must be permitted to do so in accordance with their licence and have opened a 'Consignment Trust Account' in which to deposit the funds. Licence Dealers must obtain the Commissioner’s approval to remove...
Auditing motor vehicle dealers
Key requirements under the Motor Vehicle Dealers Act As a licensed motor vehicle dealer you must: Ensure your licence is current and that you have a current certificate of authorised premises for your place of business. Ensure that the motor vehicle salespersons and yard managers you employ have a...
Motor vehicle sellers
Motor vehicle salesperson's licence What is a motor vehicle salesperson? A salesperson is someone who is employed or engaged by or on behalf of a dealer to buy or sell motor vehicles. A salesperson's licence is needed if you: Buy or sell vehicles (e.g. write up purchase contracts). Complete sales...
Motor vehicle sellers
Consumer Protection produces and amends legislation, codes of practice , guidelines, and general consumer information. Where public comment is being invited for state legislation, draft copies of the documents are placed on this page. Status: Closed 29 February 2012 Information on current...
Consultations and reports
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
National licensing (NOLs) in Western Australia On 13 December 2013 the Council of Australian Governments (COAG) decided not to proceed with national occupational licensing. Status: Closed 30 September 2013 Information session A public information session on the current status of the national...
Consultations and reports
A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
usinesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (MY...
Tradespeople
You must have a motor vehicle repair certificate if you carry on the business of motor vehicle repair work as prescribed under the Motor Vehicle Repairers Regulations in Western Australia. A motor vehicle repairer's certificate is a "licence" for individuals who: own a repair business and do repair...
Motor vehicle repairers
To be a certified motor vehicle repairer, applicants must demonstrate they are sufficiently qualified in each class of repair work for which they are applying. The methods for qualifying for certification are outlined below. Formal qualification and training The qualifications a person must have...
Motor vehicle repairers

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Publications

Input wanted during review of property industry rules - 27 May 2013 The Department of Commerce has released a discussion paper which reviews the property industry Codes of Conduct. The paper aims to...
Consumer Protection
Bulletin
10 Jun 2015
SCAM ALERT: Government Officer Impersonated - 12 April 2013 A licence applicant recently informed the Department they were contacted by someone impersonating a Consumer Protection licensing officer...
Consumer Protection
Bulletin
10 Jun 2015
Ascertain pertinent facts through a Certificate of Title - 10 July 2013 Licensed land valuers (valuers) are reminded of their obligation to determine and verify pertinent facts through a Certificate...
Consumer Protection
Bulletin
10 Jun 2015
Land Valuers Licensing (Remuneration) Notice 2013 - 18 September 2013 The Minister for Commerce has approved the Land Valuers Licensing (Remuneration) Notice 2013 (the Notice) prescribing the maximum...
Consumer Protection
Bulletin
10 Jun 2015
$33,000 in fines for fake testimonials - 27 November 2013 The Department’s recent action against a motor vehicle repair company for publishing fake online testimonials is a timely reminder of the...
Consumer Protection
Bulletin
10 Jun 2015
Release of fee deregulation position paper for consultation - 14 May 2014 The Commissioner for Consumer Protection, Anne Driscoll, has released a position paper proposing that government regulation...
Consumer Protection
Bulletin
10 Jun 2015
Manual and assessment for mandatory CPD 2014 for real estate sales representatives. You should download and read the manual before doing the assessment. The manual is a handy reference and will help...
Consumer Protection
Training material
08 Sep 2017
Manual and assessment for mandatory CPD 2014 for real estate sales representatives. You should download and read the manual before doing the assessment. The manual is a handy reference and will help...
Consumer Protection
Training material
08 Sep 2017
Manual and assessment for mandatory CPD 2014 for property managers. You should download and read the manual before doing the assessment. The manual is a handy reference and will help you answer the...
Consumer Protection
Training material
05 Oct 2016
Manual and assessment for mandatory CPD 2014 for real estate agents and business brokers. You should download and read the manual before doing the assessment. The manual is a handy reference and will...
Consumer Protection
Training material
04 Jun 2015

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Announcements

After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
A Rockingham car dealer, its Director and a sales representative have been fined a total of $19,400 and ordered to pay Court costs of $7,263 by the Rockingham Magistrates Court after making false and misleading statements regarding the warranty on a used vehicle. All Commercials Pty Ltd , its Director/yard manager and a sales representative were charged by Consumer Protection for being in breach...
Consumer Protection
Media release
23 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
Consumer Protection has issued an alert concerning the illegal fundraising activities in Western Australia of an unlicensed breast cancer charity. Reports that Breast Cancer Australia (BCA) has been selling raffle tickets to WA consumers via a telemarketing and doorknocking campaign has prompted this alert. Apart from its unlicensed status, the BCA is also not a current permit holder to conduct...
Consumer Protection
Media release
16 Sep 2014
A motor vehicle repairer has been fined $5,000 by the Armadale Magistrates Court for operating their business after failing to fulfil the basic requirements to renew their licence. Norton Enterprises (WA) Pty Ltd , trading as Beemer Motor Workshop of Maddington, pleaded guilty on 11 September 2014, was fined $5,000 and ordered to pay Court costs of $623. Beemer Motor Workshop was first granted a...
Consumer Protection
Media release
12 Sep 2014
A South Perth real estate agency and its former property manager have been fined by the State Administrative Tribunal (SAT) for breaching the Real Estate and Business Agents Act in the management of two rental properties and the operation of their trust accounts. Prosser Real Estate Pty Ltd , trading as Swan River Real Estate , was fined a total of $15,000 and ordered to pay Court costs of $2,500...
Consumer Protection
Media release
10 Sep 2014
A motor vehicle repairer has been fined $10,000 by the Busselton Magistrates Court for operating without a licence. Richard Lenard James , trading as James Smash Repairs of Busselton, pleaded guilty and was fined on 19 August 2014. Mr James continued to operate his repair business without a licence, despite being warned by Consumer Protection which had attempted to assist him in obtaining a...
Consumer Protection
Media release
20 Aug 2014
WorkSafe engaged Marsden Jacob Associates, an independent consulting firm, to undertake a Western Australian specific RIS process on the model WHS Regulations. The outcome of that process was the preparation of a WA RIS. This report and associated supporting documents are available on the WorkSafe website. More information
WorkSafe
Department News
13 Aug 2014
On 12 August 2014, the Minister for Commerce, Hon Michael Mischin MLC announced that a Western Australian version of the model Work Health and Safety (WHS) bill would be introduced shortly into State Parliament. This will be in the form of a green bill, which will be released for a consultation period of three months. More information
WorkSafe
Department News
13 Aug 2014
A real estate sales representative has been fined $3,500 for misconduct over the sale of a Warnbro property in November 2012. Consumer Protection took disciplinary action against Dane Stephen Rawlings after an investigation into the sale found he had breached the Code of Conduct for Agents and Sales Representatives. Mr Rawlings faced two charges and was fined $1,500 and $2,000 on each by the...
Consumer Protection
Media release
12 Aug 2014

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