Licence holders

Topics

A car market is a market provided by a registered car market operator who does not own the secondhand vehicles which are displayed for sale. It is not an auction premises. Vehicles displayed for sale at a car market cannot be owned by other licensed dealers. Quite often, a car market will be used...
Vehicle sellers
A salesperson is someone who is employed or engaged by or on behalf of a dealer to buy or sell motor vehicles. A salesperson's licence is needed if you: Buy or sell vehicles. Complete sales contract documentation. Take a customer for a demonstration drive. You will not require a salesperson's...
Vehicle sellers
A yard manager is someone employed or engaged by a dealer to manage or supervise the dealer's business of buying and/or selling vehicles. What you need to do to get a licence To obtain a motor vehicle yard manager licence you must: Complete the application form ; Pay the appropriate fee ; Prove...
Vehicle sellers
Participants operating outside of the State, or in its remote and regional areas, will be given adequate opportunities to obtain their CPD points. Remote (regional WA) participants A remote participant is any participant whose principal place of business falls outside a 100km radius of: Perth,...
Real estate agents and sales representatives
Consumer Protection will only grant you an exemption in extenuating circumstances. Consumer Protection may exempt you from having to complete part or all of your CPD activities. Where you are granted a partial exemption, your CPD points required will be reduced proportionately. For instance, if...
Real estate agents and sales representatives
Mandatory activities Each year, participants must obtain ten CPD points. Consumer Protection will review the needs of the industry annually. Mandatory activities are paid for by Consumer Protection*. Participants are required to attend mandatory activities each year that are relevant to their...
Real estate agents and sales representatives
Laws that apply to debt collectors Fair Trading Act 2010 This Act is based on the Trade Practices Act 1974 (Commonwealth) and mirrors its misconduct prohibitions. Unauthorised Documents Act 1961 This Act bans the design of collection letters of demand so that they resemble court documents...
Debt collector restrictions and conduct
The Debt Collectors Licensing Act 1964 sets out the licensing requirements for debt collectors operating in Western Australia and their duty to handle trust funds responsibly. Who needs a licence? Anyone who carries on the business of, exercises the functions of or in any way holds themselves out...
Becoming a debt collector
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks a carpenter to build a carport to cover his 4WD...
Guarantees and warranties
The compulsory professional development (CPD) program is designed to increase the knowledge, skills and professionalism of those working in the settlement industry. The aim of the program is to increase Consumer Protection and promote consumer confidence in the settlement industry. The CPD program...
Settlement agents and conveyancers

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Publications

$33,000 in fines for fake testimonials - 27 November 2013 The Department’s recent action against a motor vehicle repair company for publishing fake online testimonials is a timely reminder of the...
Consumer Protection
Bulletin
10 Jun 2015
Release of fee deregulation position paper for consultation - 14 May 2014 The Commissioner for Consumer Protection, Anne Driscoll, has released a position paper proposing that government regulation...
Consumer Protection
Bulletin
10 Jun 2015
Manual and assessment for mandatory CPD 2014 for real estate sales representatives. You should download and read the manual before doing the assessment. The manual is a handy reference and will help...
Consumer Protection
Training material
08 Sep 2017
Manual and assessment for mandatory CPD 2014 for real estate sales representatives. You should download and read the manual before doing the assessment. The manual is a handy reference and will help...
Consumer Protection
Training material
08 Sep 2017
Manual and assessment for mandatory CPD 2014 for property managers. You should download and read the manual before doing the assessment. The manual is a handy reference and will help you answer the...
Consumer Protection
Training material
05 Oct 2016
Manual and assessment for mandatory CPD 2014 for real estate agents and business brokers. You should download and read the manual before doing the assessment. The manual is a handy reference and will...
Consumer Protection
Training material
04 Jun 2015
Manual and assessment for mandatory CPD 2014 for real estate agents, business brokers and property managers. You should download and read the manual before doing the assessment. The manual is a handy...
Consumer Protection
Training material
02 Jun 2015
Manual and assessment for mandatory CPD 2014 for real estate agents, business brokers and property managers. You should download and read the manual before doing the assessment. The manual is a handy...
Consumer Protection
Training material
08 Sep 2017
Manual and assessment for mandatory CPD 2013 for property managers. You should download and read the manual before doing the assessment. The manual is a handy reference and will help you answer the...
Consumer Protection
Training material
08 Sep 2017
Manual and assessment for mandatory CPD 2013 for property managers. You should download and read the manual before doing the assessment. The manual is a handy reference and will help you answer the...
Consumer Protection
Training material
04 Jun 2015

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Announcements

A Duncraig man has been fined $2,500 by the Joondalup Magistrates Court on 31 October 2014 for selling cars without a licence. Robert John Broadway had bought numerous vehicles from auction houses and privately between August 2012 and May 2014 and then sold them on Gumtree without having a dealer’s licence as required by the Motor Vehicle Dealers Act. Mr Broadway was ordered to pay costs of $779...
Consumer Protection
Media release
04 Nov 2014
An unlicensed motor vehicle dealer and repairer has been fined a total of $12,000 by the Armadale Magistrates Court for operating a business without the proper licences. Terrence John Tanner of Kelmscott had bought and sold numerous vehicles between July 2012 and July 2014 without having a dealer’s licence as required by the Motor Vehicle Dealers Act. He was fined $10,000 for this offence on 23...
Consumer Protection
Media release
24 Oct 2014
Consumer Protection is warning WA drivers not to respond to a scam email inviting them to renew their licence via PayPal. The Department of Transport has received reports of their customers receiving a fake email purportedly from PayPal asking recipients to renew their drivers licence by following a link provided in the email itself. Customers are then asked to provide their name, address, mother...
Consumer Protection
Media release
09 Oct 2014
A settlement agent has been cautioned by the State Administrative Tribunal over the misuse of his trust account. Sydney James Chesson , trading as Master Settlements of St Georges Terrace Perth, had used his trust account for transactions which were not for the purpose of a settlement, a breach of the Settlement Agents Act. In issuing a caution on 30 September 2014 rather than imposing a fine,...
Consumer Protection
Media release
07 Oct 2014
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
A Rockingham car dealer, its Director and a sales representative have been fined a total of $19,400 and ordered to pay Court costs of $7,263 by the Rockingham Magistrates Court after making false and misleading statements regarding the warranty on a used vehicle. All Commercials Pty Ltd , its Director/yard manager and a sales representative were charged by Consumer Protection for being in breach...
Consumer Protection
Media release
23 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
Consumer Protection has issued an alert concerning the illegal fundraising activities in Western Australia of an unlicensed breast cancer charity. Reports that Breast Cancer Australia (BCA) has been selling raffle tickets to WA consumers via a telemarketing and doorknocking campaign has prompted this alert. Apart from its unlicensed status, the BCA is also not a current permit holder to conduct...
Consumer Protection
Media release
16 Sep 2014
A motor vehicle repairer has been fined $5,000 by the Armadale Magistrates Court for operating their business after failing to fulfil the basic requirements to renew their licence. Norton Enterprises (WA) Pty Ltd , trading as Beemer Motor Workshop of Maddington, pleaded guilty on 11 September 2014, was fined $5,000 and ordered to pay Court costs of $623. Beemer Motor Workshop was first granted a...
Consumer Protection
Media release
12 Sep 2014
A South Perth real estate agency and its former property manager have been fined by the State Administrative Tribunal (SAT) for breaching the Real Estate and Business Agents Act in the management of two rental properties and the operation of their trust accounts. Prosser Real Estate Pty Ltd , trading as Swan River Real Estate , was fined a total of $15,000 and ordered to pay Court costs of $2,500...
Consumer Protection
Media release
10 Sep 2014

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