Product safety

Topics

Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
The national product safety provisions set out how the Australian and state/territory Governments can regulate consumer goods and product related services to ensure they are safe. These can include: imposing mandatory safety standards or information standards on goods or product related services;...
Standards, recalls and bans
A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards and bans . New and existing products are monitored by state and territory regulators, who can conduct...
Product safety for business
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties

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Publications

Consumer Protection
Fact sheet
13 Apr 2017
A short brochure providing information about Consumer Protection’s Product Safety Unit's website.
Consumer Protection
Brochure
27 May 2014
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
30 May 2014
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
This guide provides information on the ACL for electrical and whitegoods businesses. It covers key aspects of the law such as refunds, replacements and repairs, focusing on issues where: industry...
Consumer Protection
Guide / handbook
09 Jan 2017
Warranty against defects
Consumer Protection
Form – notification
29 May 2014
Consumer Protection Strategic Plan 2012 - 2015
Consumer Protection
Plans
29 May 2014
On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
09 Feb 2017

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Announcements

Portable decorative ethanol burners will be banned from sale in Western Australia from midnight tonight, with recent serious injuries reported throughout Australia increasing concerns about their safety. Commerce Minister Michael Mischin has approved an immediate 60-day interim ban on the sale of the products pending further assessment by Consumer Protection, the Australian Competition and...
Consumer Protection
Media release
20 Dec 2016
With Acting Consumer Protection Commissioner David Hillyard Summer is upon us, school's out and thousands of families will be taking time out to go on holidays. While we want everyone to relax and have fun, we also want the holiday to be safe, particularly for children. If you have booked short-stay accommodation, we have a list of safety checks you should carry out as soon as you arrive. We...
Consumer Protection
Department News
14 Dec 2016
Flashing reindeer noses were among eight items withdrawn from sale after being found to be unsafe during a pre-Christmas product safety inspection program by Consumer Protection. Commerce Minister Michael Mischin said the items all had button batteries that could easily come loose and pose a danger to young children. "Suppliers and retailers who sell toys and novelty items that contain button...
Consumer Protection
Media release
09 Dec 2016
A Perth woman has suffered serious burns to her face and upper body after an accident involving an ethanol burner. The 28 year old woman from Safety Bay was visiting a friend’s home nearby on 28 October 2016 and they were sitting outside when an ethanol burner was lit. The burner exploded and engulfed the woman causing serious injuries. She spent 17 days in an induced coma and is still recovering...
Consumer Protection
Media release
24 Nov 2016
With Acting Commissioner for Consumer Protection David Hillyard The tradition of wearing costumes at Halloween has been around for centuries but it’s some of the more recent dressing-up trends that give Consumer Protection cause for concern. In the lead-up to October 31 st , we send product safety officers out to WA stores to inspect Halloween-themed items, which pose a risk to children, but we...
Consumer Protection
Department News
31 Oct 2016
With Acting Consumer Protection Commissioner David Hillyard As the warmer months approach, many of us have a list of home maintenance tasks to tick-off and that might include sprucing up hard-to-reach places during a ‘Spring-clean’, emptying gutters or pruning trees in the garden. It’s timely to talk about a growing and troubling product safety issue relating to the way ladders are used,...
Consumer Protection
Department News
05 Oct 2016
Concern over the physical and psychological effects ladder falls have on seniors in our community has prompted a national safety education campaign to highlight the dangers. The campaign encourages older men to consider the consequences before engaging in risky ladder use, which may include serious debilitating injuries or even death. Acting Commissioner for Consumer Protection David Hillyard...
Consumer Protection
Media release
13 Sep 2016
With Acting Commissioner for Consumer Protection David Hillyard It’s now easier for you to check whether your consumer goods are safe thanks to the new Product Safety Australia website www.productsafety.gov.au , which I would urge you to add to your favourites and make use of. There were 670 recalls across the country in the last financial year compared to 596 in the previous financial year. The...
Consumer Protection
Department News
18 Aug 2016
With Acting Commissioner for Consumer Protection David Hillyard Many products we buy can be a danger to children. Often Consumer Protection voices concerns about small items such as parts that can choke, button batteries that can cause internal burns or potentially poisonous laundry detergent pods. But large items, such as furniture, also pose a big risk. Every year in Australia at least one...
Consumer Protection
Department News
05 Aug 2016
An interim ban on electrically unsafe self-balancing scooters, also known as hoverboards, has now been introduced as a mandatory standard for the next two years. Self-balancing scooters are also known as gliders, smart boards, sky walkers or mod boards. Most two-wheel scooters are manufactured in China and range in retail in price in Australia from $150 to $1,000. The original ban came into place...
Consumer Protection
Department News
29 Jul 2016

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