Product safety

Topics

Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
All Western Australian Acts and Regulations are also available for download in PDF or Word format from the Parliamentary Counsel's Office .
About us
The national product safety provisions set out how the Australian and state/territory Governments can regulate consumer goods and product related services to ensure they are safe. These can include: imposing mandatory safety standards or information standards on goods or product related services;...
Standards, recalls and bans
A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards and bans . New and existing products are monitored by state and territory regulators, who can conduct...
Product safety for business
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties

Pages

Publications

Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
29 May 2014
Consumer Protection
Fact sheet
13 Apr 2017
A short brochure providing information about Consumer Protection’s Product Safety Unit's website.
Consumer Protection
Brochure
27 May 2014
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
30 May 2014
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
This guide provides information on the ACL for electrical and whitegoods businesses. It covers key aspects of the law such as refunds, replacements and repairs, focusing on issues where: industry...
Consumer Protection
Guide / handbook
09 Jan 2017
Warranty against defects
Consumer Protection
Form – notification
29 May 2014

Pages

Announcements

Energy Safety and Consumer Protection are issuing a joint public alert, concerned about the dangers of WA consumers using power adaptors that don’t meet Australian safety standards. The warning comes after two consumers reported receiving electric shocks after using an unsafe international adaptor. When the travel adaptor is plugged into a power board, two exposed pins designed for the United...
Consumer Protection
Media release
14 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always possible to predict problems that will arise in the marketplace, however in a number of areas there are some obvious pointers we can act on. We call this...
Consumer Protection
Media release
01 Aug 2017
A new national safety standard for decorative alcohol-fuelled (ethanol) burners will come into effect on 15 July 2017, replacing an interim ban on the products. The action to ensure the safety of portable table-top burners comes after reports of more than 100 injuries and 36 house fires in Australia since 2010 and at least three deaths overseas. WA first introduced an interim ban in December 2016...
Consumer Protection
Media release
12 Jul 2017
With Acting Commissioner for Consumer Protection David Hillyard Winter's here and as we try to keep warm in the cooler weather there are some annual safety messages to think about when buying or using products such as hot water bottles, heaters, electric blankets, wheat bags and pyjamas. Let’s start with hot water bottles. You might have one in the back of the cupboard but if it’s more than two...
Consumer Protection
Media release
16 Jun 2017
With Acting Commissioner for Consumer Protection David Hillyard If you’re a parent or carer, it’s highly likely you’ve heard all about, or seen too much of, ‘fidget spinners’. Alternatively, you may have noticed the novelty items for sale online or at stalls in shopping centres and we know there are also promotional giveaways where you get them for free. For anyone who isn’t sure what they are,...
Consumer Protection
Alert
16 Jun 2017
A safety investigation has been launched into the novelty items ‘fidget spinners’ following reports of injuries and concerns about some models which contain button batteries. Among the injury reports are an 11 year old boy in Victoria who suffered a serious eye injury from a model with sharp edges and a ten year old girl in the United States who swallowed one of the small parts. Product safety...
Consumer Protection
Media release
18 May 2017
With Acting Commissioner for Consumer Protection David Hillyard In the wake of the tragic death of a three-month-old in WA last month (February 2017) after he was left momentarily unattended in a baby swing, it is timely to recall the practices, items and environments considered safe for infant sleeping. The case here follows a similar episode in the UK in 2015 where a baby girl died in a bouncer...
Consumer Protection
Media release
31 Mar 2017
Consumer Protection is warning parents and carers of children to be aware of the dangers of treadmills in the home after a three year old girl from South Hedland suffered serious friction burns. Acting Commissioner for Consumer Protection David Hillyard said the accident highlights the risks of children having access to exercise machines. “Many children are seriously injured by friction burns...
Consumer Protection
Media release
27 Mar 2017
UPDATE 16/3/17 - Federal Government imposes an interim national product safety ban for 60-days. Details released by Minister for Small Business Michael McCormack MP The sale of portable decorative ethanol burners will be banned in Western Australia for another month in a bid to protect consumers from burns or fire incidents. Acting Commissioner for Consumer Protection Penny Lipscombe says the 30-...
Consumer Protection
Media release
17 Feb 2017
With Acting Consumer Protection Commissioner David Hillyard Consumers suffering allergic reactions to sunscreen or burns when wearing it have been reported in the media recently, so it seemed timely to provide some tips for buyers and users. We’re not skin specialists or cancer experts at Consumer Protection, which means we’ve sourced information from WA’s Department of Health and The Australian...
Consumer Protection
Department News
25 Jan 2017

Pages

Subscribe to Topics
Subscribe to RSS - Product safety