Product safety

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Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Perth Gordon Stephenson House Customer Service, Level 2, 140 William Street (on the corner of William and Murray Streets) PERTH, WA 6000 Postal Address Consumer Protection Locked Bag 14 CLOISTERS...
Contact Consumer Protection
The AMC Jakovich Centre is a large modern facility located in the Technology Precinct of the prestigious Australian Marine Complex in Henderson. Featuring a range of spacious meeting rooms fitted with state-of-the-art equipment, the centre is available for all events ranging from small groups and...
Jakovich Centre
Technology Park, Bentley, is Western Australia's premier location for technology driven and innovative organisations dedicated to information technology and telecommunications, renewable energy, clean technologies and life sciences. The Park was opened in 1985 as a strategic priority to encourage...
Technology Park
Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
The national product safety provisions set out how the Australian and state/territory Governments can regulate consumer goods and product related services to ensure they are safe. These can include: imposing mandatory safety standards or information standards on goods or product related services;...
Standards, recalls and bans
A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards and bans . New and existing products are monitored by state and territory regulators, who can conduct...
Product safety for business
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations

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Publications

Consumer Protection
Brochure
29 May 2014
Consumer Protection
Fact sheet
13 Apr 2017
A short brochure providing information about Consumer Protection’s Product Safety Unit's website.
Consumer Protection
Brochure
27 May 2014
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
30 May 2014
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
Did you know the Department of Commerce can provide your business with information and advice on trading, employment and safety at work? Use this checklist to help identify where the department may...
Consumer Protection
Fact sheet
27 May 2014
This guide provides information on the ACL for electrical and whitegoods businesses. It covers key aspects of the law such as refunds, replacements and repairs, focusing on issues where: industry...
Consumer Protection
Guide / handbook
09 Jan 2017
Warranty against defects
Consumer Protection
Form – notification
29 May 2014

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Announcements

A Perth woman has suffered serious burns to her face and upper body after an accident involving an ethanol burner. The 28 year old woman from Safety Bay was visiting a friend’s home nearby on 28 October 2016 and they were sitting outside when an ethanol burner was lit. The burner exploded and engulfed the woman causing serious injuries. She spent 17 days in an induced coma and is still recovering...
Consumer Protection
Media release
24 Nov 2016
With Acting Commissioner for Consumer Protection David Hillyard The tradition of wearing costumes at Halloween has been around for centuries but it’s some of the more recent dressing-up trends that give Consumer Protection cause for concern. In the lead-up to October 31 st , we send product safety officers out to WA stores to inspect Halloween-themed items, which pose a risk to children, but we...
Consumer Protection
Department News
31 Oct 2016
With Acting Consumer Protection Commissioner David Hillyard As the warmer months approach, many of us have a list of home maintenance tasks to tick-off and that might include sprucing up hard-to-reach places during a ‘Spring-clean’, emptying gutters or pruning trees in the garden. It’s timely to talk about a growing and troubling product safety issue relating to the way ladders are used,...
Consumer Protection
Department News
05 Oct 2016
Concern over the physical and psychological effects ladder falls have on seniors in our community has prompted a national safety education campaign to highlight the dangers. The campaign encourages older men to consider the consequences before engaging in risky ladder use, which may include serious debilitating injuries or even death. Acting Commissioner for Consumer Protection David Hillyard...
Consumer Protection
Media release
13 Sep 2016
With Acting Commissioner for Consumer Protection David Hillyard It’s now easier for you to check whether your consumer goods are safe thanks to the new Product Safety Australia website www.productsafety.gov.au , which I would urge you to add to your favourites and make use of. There were 670 recalls across the country in the last financial year compared to 596 in the previous financial year. The...
Consumer Protection
Department News
18 Aug 2016
With Acting Commissioner for Consumer Protection David Hillyard Many products we buy can be a danger to children. Often Consumer Protection voices concerns about small items such as parts that can choke, button batteries that can cause internal burns or potentially poisonous laundry detergent pods. But large items, such as furniture, also pose a big risk. Every year in Australia at least one...
Consumer Protection
Department News
05 Aug 2016
An interim ban on electrically unsafe self-balancing scooters, also known as hoverboards, has now been introduced as a mandatory standard for the next two years. Self-balancing scooters are also known as gliders, smart boards, sky walkers or mod boards. Most two-wheel scooters are manufactured in China and range in retail in price in Australia from $150 to $1,000. The original ban came into place...
Consumer Protection
Department News
29 Jul 2016
Western Australian Building Commissioner Peter Gow today announced that the Building Commission will carry out an independent audit of the use of Yuanda products in the WA construction industry, beginning with the Perth Children’s Hospital.
Building Commission
Media release
15 Jul 2016
With Acting Commissioner for Consumer Protection David Hillyard Tragically, between one and two children die in Australian homes every year as a result of blind or curtain cords that don’t comply with safety standards causing choking or strangulation. There are similar deaths occurring regularly across the world. That’s why Consumer Protection WA recently joined fellow Australian and...
Consumer Protection
Department News
04 Jul 2016
Stationery and toy retailer Smiggle has removed a button battery-powered yo-yo from stores in WA, and across Australia, to protect children from injury or death. A product safety recall of the YoYo Loco is due to concerns about how easily the battery compartment can be opened, allowing access to button batteries, which can kill or seriously hurt young children if swallowed. Smiggle advises that...
Consumer Protection
Media release
29 Jun 2016

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