Product safety

Topics

Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. The guarantee of acceptable quality Suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer. This means they guarantee the goods will be: safe, durable and free from defects; acceptable in...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
People generally are aware that electricity can be dangerous. However, many people still take risks that can lead to harm. This is why reminders on the need to use electricity safely are required. Switches, power points and light fittings Damaged switches, power points and light fittings are...
Electrical installations

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Publications

This guide provides information on the ACL for electrical and whitegoods businesses. It covers key aspects of the law such as refunds, replacements and repairs, focusing on issues where: industry...
Consumer Protection
Guide / handbook
09 Jan 2017
Warranty against defects
Consumer Protection
Form – notification
29 May 2014
Consumer Protection Strategic Plan 2012 - 2015
Consumer Protection
Plans
29 May 2014
On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
09 Feb 2017

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Announcements

Consumer Protection is warning parents and carers of children to be aware of the dangers of treadmills in the home after a three year old girl from South Hedland suffered serious friction burns. Acting Commissioner for Consumer Protection David Hillyard said the accident highlights the risks of children having access to exercise machines. “Many children are seriously injured by friction burns...
Consumer Protection
Media release
27 Mar 2017
UPDATE 16/3/17 - Federal Government imposes an interim national product safety ban for 60-days. Details released by Minister for Small Business Michael McCormack MP The sale of portable decorative ethanol burners will be banned in Western Australia for another month in a bid to protect consumers from burns or fire incidents. Acting Commissioner for Consumer Protection Penny Lipscombe says the 30-...
Consumer Protection
Media release
17 Feb 2017
With Acting Consumer Protection Commissioner David Hillyard Consumers suffering allergic reactions to sunscreen or burns when wearing it have been reported in the media recently, so it seemed timely to provide some tips for buyers and users. We’re not skin specialists or cancer experts at Consumer Protection, which means we’ve sourced information from WA’s Department of Health and The Australian...
Consumer Protection
Department News
25 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard Air-filled loungers were one of the must-have Christmas presents for 2016 and had been heavily promoted via social media and at pop-up stalls in shopping centres. Photos or videos indicate the products are able to be used in water BUT two near-misses in Australian home swimming pools during the festive period prompted drowning risk...
Consumer Protection
Department News
19 Jan 2017
Consumer Protection is warning owners of inflatable air loungers not to use them in water as they could pose a drowning risk. Inflatable air loungers are fabric tubes that are inflated to form a lounge or bed. They can be used as an alternative to other furniture and may have an internal plastic liner in addition to an external covering. They may also be marketed as air sofas or inflatable...
Consumer Protection
Media release
04 Jan 2017
Portable decorative ethanol burners will be banned from sale in Western Australia from midnight tonight, with recent serious injuries reported throughout Australia increasing concerns about their safety. Commerce Minister Michael Mischin has approved an immediate 60-day interim ban on the sale of the products pending further assessment by Consumer Protection, the Australian Competition and...
Consumer Protection
Media release
20 Dec 2016
With Acting Consumer Protection Commissioner David Hillyard Summer is upon us, school's out and thousands of families will be taking time out to go on holidays. While we want everyone to relax and have fun, we also want the holiday to be safe, particularly for children. If you have booked short-stay accommodation, we have a list of safety checks you should carry out as soon as you arrive. We...
Consumer Protection
Department News
14 Dec 2016
Flashing reindeer noses were among eight items withdrawn from sale after being found to be unsafe during a pre-Christmas product safety inspection program by Consumer Protection. Commerce Minister Michael Mischin said the items all had button batteries that could easily come loose and pose a danger to young children. "Suppliers and retailers who sell toys and novelty items that contain button...
Consumer Protection
Media release
09 Dec 2016
A Perth woman has suffered serious burns to her face and upper body after an accident involving an ethanol burner. The 28 year old woman from Safety Bay was visiting a friend’s home nearby on 28 October 2016 and they were sitting outside when an ethanol burner was lit. The burner exploded and engulfed the woman causing serious injuries. She spent 17 days in an induced coma and is still recovering...
Consumer Protection
Media release
24 Nov 2016
With Acting Commissioner for Consumer Protection David Hillyard The tradition of wearing costumes at Halloween has been around for centuries but it’s some of the more recent dressing-up trends that give Consumer Protection cause for concern. In the lead-up to October 31 st , we send product safety officers out to WA stores to inspect Halloween-themed items, which pose a risk to children, but we...
Consumer Protection
Department News
31 Oct 2016

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