Product safety

Topics

You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Matching description Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. The guarantee of acceptable quality Suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer. This means they guarantee the goods will be: safe, durable and free from defects; acceptable in...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
People generally are aware that electricity can be dangerous. However, many people still take risks that can lead to harm. This is why reminders on the need to use electricity safely are required. Switches, power points and light fittings Damaged switches, power points and light fittings are...
Electrical installations

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Publications

Consumer Protection Strategic Plan 2012 - 2015
Consumer Protection
Plans
29 May 2014
On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
09 Feb 2017
A revolutionary saw that can cut bricks and wood – but not a person’s arm.
Industry Development
Information
30 May 2014

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Announcements

Parents urged to measure cots to check if safety standards are being met Older cots that do not meet current safety standards should be destroyed New campaign launched to educate parents about the risks About 50 West Australian children are taken to hospital with cot-related injuries each year, prompting a new campaign to educate parents about the safety of second-hand cots. Commerce Minister...
Consumer Protection
Media release
17 May 2016
With Acting Commissioner for Consumer Protection David Hillyard Cots are supposed to be a place for babies to rest and sleep safely but Kidsafe WA reports that 51 children attended Princess Margaret Hospital in 2014/2015 with cot-related injuries. If you buy or receive a second-hand cot, it may not meet current Australian safety standards, increasing the risk of injury to any baby placed in that...
Consumer Protection
Department News
16 May 2016
With Acting Commissioner for Consumer Protection David Hillyard You may have seen or heard about a Samsung washing fire at a rental property in Wanneroo recently. Early indications are that it was a top loader which is subject to a national product safety recall and I would like to use the case as a reminder about recalled products that pose a threat to public safety. Under the Australian...
Consumer Protection
Department News
27 Apr 2016
Western Australia has imposed an interim ban on hoverboards which fail to meet electrical safety standards after unsafe models were linked to four house fires. Commerce Minister Michael Mischin said the 60-day ban in Western Australia supported the recent Australian Government's ban, covering sole traders as well as corporations. "The ban prevents the supply of hoverboards that don't meet safety...
Consumer Protection
Media release
11 Apr 2016
Consumer Protection is concerned that apathy over the recall of Samsung top loader washing machines is putting the lives of Western Australians at risk. Samsung has released figures showing that only half of WA owners of the affected machines have responded to the recall, leaving more than 6,500 dangerous units remaining in WA homes and continuing to pose a serious fire hazard. The recall...
Consumer Protection
Media release
19 Feb 2016
Consumer Protection has expressed concern about the safety of hoverboards and the fire risks associated with some models. Hoverboards, also known as self-balancing scooters, gliders or motorboards, are new to the market and were popular Christmas gifts, but caution is being urged when using and charging the device. Acting Commissioner for Consumer Protection David Hillyard said six models which...
Consumer Protection
Media release
06 Jan 2016
Flashing decorations and jewellery and musical stockings and greeting cards are among the items that made it on to the naughty list during Consumer Protection’s annual pre-Christmas product safety inspections. We are urging the WA community to check button battery powered products twice because the lithium batteries, which are shiny and might look like sweets to toddlers, can kill or seriously...
Consumer Protection
Department News
23 Dec 2015
Flashing decorations, jewellery, musical stockings and greeting cards are among the items that made it on to the naughty list during Consumer Protection’s annual pre-Christmas product safety inspections. Commerce Minister Michael Mischin is urging the Western Australian community to check button battery powered products twice because the lithium batteries, which are shiny and might look like...
Consumer Protection
Media release
16 Dec 2015
The latest annual Royal Life Saving Society drowning report found swimming pool drowning deaths have increased in Western Australia. Consumer Protection joins the campaign to highlight strong summer safety messages that NEED to be heard by the community. Acting Commissioner for Consumer Protection David Hillyard says while the words ‘sun’ and ‘swimming’ go hand in hand, ‘supervision’ and ‘safety...
Consumer Protection
Media release
10 Dec 2015
With Acting Consumer Protection Commissioner Gary Newcombe Due to their popularity at Halloween-time, I recently used my weekly Community News column to remind consumers to have their eyes open to the potential safety risk posed by short-term wear lenses that allow you to change your eye colour temporarily, or to display a fun pattern over your iris. This week a Facebook post by a mum in the UK,...
Consumer Protection
Department News
10 Nov 2015

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