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Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations and reports
All licensees must provide written notification, within one month, when there is a change to the: directors of a body corporate; partners of a firm, including directors if a partner is a body corporate; or person in bona fide control. N ewly appointed directors must provide the following: Two...
Real estate agents and sales representatives
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety
When looking at a property with an existing balcony or deck, deterioration or substandard work may not be easily spotted. If you rent or about to buy a property, be aware the property owners may not even know how or when it was constructed. Unsafe balconies and decks are a hazard and can place...
Home safety
CPD modules from the past three years are available online to help you meet your requirements under the Real Estate and Business Agents Act 1978. There is a new topic each year. These topics are selected to assist licensees and registrants to update their knowledge of industry developments,...
Real estate agents and sales representatives
Safety agencies regularly produce material to help prevent serious injury or death in and around the home. Portable swimming pools Recent focus of product safety was on the portable pools. Portable pools can pose a safety risk, especially for children under the age of five. Even in a small portable...
Non-English speaking consumers
Land valuers set their own fees however a written disclosure of all fees for service must be disclosed to the client prior to entering into any agreement. Land valuers must not receive a fee above the disclosed amount unless there is a significant change in the scope of the work. As with any other...
Land valuers
Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
Consumer protection regularly produces and updates publications about property industry laws and licensing. The below links will provide you with land valuer specific information. Newsletters Land valuers newsletters Bulletins Land valuers bulletins Forms Application for a land valuer's licence...
Land valuers
A buyer’s agent provides a service directly to consumers looking to buy real estate. Buyer’s agents offer a number of different services, ranging from researching a single property to undertaking a complete search of available property, even evaluating and then negotiating the purchase of property...
Buying a property

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Publications

17 August 2017 A Joondalup real estate agency and the person in bone fide control of the agency have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for failing to comply with...
Consumer Protection
Bulletin
08 Sep 2017
DECISION REGULATORY IMPACT STATEMENT The recommendations detailed in this paper represent the Department’s final recommendations to Government arising from the statutory review process. A summary of...
Consumer Protection
Consultations / public comment
24 Aug 2017
Elective activities must be approved by the Commissioner for Consumer Protection. Trainers are invited to submit professional development activities, which meet the aims and purpose of the CPD...
Consumer Protection
Form – application
27 Jul 2017
July 2017 All settlement agents (agents) who have held or received monies in trust during the past financial year are required to submit an annual audit report. Agents who have not held or received...
Consumer Protection
Bulletin
26 Jul 2017
21 July 2017 A ceiling collapse can cause serious injury to anyone present at the time of collapse and it can also cause extensive damage to a room’s contents and structure. Repairing a ceiling costs...
Consumer Protection
Bulletin
17 Aug 2017
July 2017 A ceiling collapse can cause serious injury to anyone present at the time of collapse and it can also cause extensive damage to a room’s contents and structure. Repairing a ceiling costs...
Consumer Protection
Bulletin
26 Jul 2017
July 2017 A real estate agent has had his licence and triennial certificate cancelled by the State Administrative Tribunal after failing to complete compulsory training requirements. Anthony Palermo...
Consumer Protection
Bulletin
19 Jul 2017
30 June 2017 Changes which affect settlement agents The Licensing Provisions Amendment Act 2016 will take effect on 1 July 2017. It amends a number of industry Acts in Western Australia, including...
Consumer Protection
Bulletin
04 Jul 2017
30 June 2017 Changes which affect the real estate industry The Licensing Provisions Amendment Act 2016 will take effect on 1 July 2017 . It amends a number of industry Acts in Western Australia,...
Consumer Protection
Bulletin
04 Jul 2017
30 June 2017 Following recent media reporting on the Auditor General’s Government Information Systems Audit Report issued 29 June 2017, the Bond Administration team has been contacted by some agents...
Consumer Protection
Bulletin
04 Jul 2017

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Announcements

A real estate agent who forged signatures and prepared bogus listing and sales contracts has had his licence cancelled by the State Administrative Tribunal (SAT) and has been banned from working in the industry in WA for 15 years. Joseph Weng Kong Cheong and his company Easy Invest Pty Ltd , formerly based in Rivervale, were reprimanded and their licences cancelled as a result of disciplinary...
Consumer Protection
Media release
21 Apr 2017
Astute property buyers in Mandurah have thwarted an attempt by scammers to steal more than $200,000 from the settlement of a local property. The buyers, a father and son, received an email purporting to be from their settlement agent asking them to deposit the funds into a bank account in order to finalise the settlement of a house purchase. They noticed that the email address was slightly...
Consumer Protection
Media release
30 Mar 2017
A Victoria Park property manager who misled her client regarding a licensing arrangement has been reprimanded and fined $3,000 by the State Administrative Tribunal and had her registration as a real estate sales representative suspended for six months. Samantha Peploe was working for a licensed real estate agency as a property manager and was responsible for managing two properties in Teddington...
Consumer Protection
Media release
29 Mar 2017
A former York real estate salesman has been banned for 15 years from applying for registration after being found guilty of serious misconduct over the sale of five properties which netted a profit of $5.4 million. The State Administrative Tribunal (SAT) found Paul Anthony King committed 13 breaches of the Code of Conduct while working as a sales representative for his father’s real estate agency...
Consumer Protection
Media release
15 Mar 2017
Nedlands man Rohan Keane O’Neill, trading as O’Neill’s Maintenance, has again been prosecuted by the Building Commissioner, this time relating to an incomplete kitchen and bathroom renovation in Como.
Building Commission
Media release
14 Mar 2017
A Claremont-based real estate agency has been reprimanded, fined $5,000 and must pay $1,000 to cover the costs of disciplinary action by Consumer Protection due to apartment-buyers being kept in the dark about balcony shutters. During mediation at the State Administrative Tribunal, M Property Pty Ltd agreed there had been two breaches of the Real Estate and Business Agents Act and Code of Conduct...
Consumer Protection
Media release
07 Mar 2017
Catastrophic failure to manage a trust account and trading without a licence for three months has resulted in a WA real estate agent being fined $8,000 plus $832 in costs. Amanda Jones, formerly trading as Ray White Manjimup Districts, has pleaded guilty to nine charges, under the Real Estate and Business Agents Act. There were: seven charges of failing to correctly balance her trust account each...
Consumer Protection
Media release
03 Mar 2017
With Acting Commissioner for Consumer Protection David Hillyard The Department of Commerce Bond Administrator figures showed 10 per cent of all residential rental bond lodgements were made late in January this year. A bond is money paid by the tenant and held in trust for the duration of a tenancy. The Residential Tenancies Act 1987 (the Act) requires that bonds must be lodged by the landlord or...
Consumer Protection
Department News
02 Mar 2017
A WA real estate agency and sales representative have been fined $12,000 each as part of State Administrative Tribunal (SAT) disciplinary action by Consumer Protection over dishonest conduct during property sale transactions. Sunrun Nominees Pty Ltd trading as House Real Estate WA and Frank Andrew Torre are subject to orders after contravening the Real Estate and Business Agents Act 1978 and the...
Consumer Protection
Media release
24 Feb 2017
Consumer Protection is seeking public comment as part of a review of the laws covering the licensing and conduct of auctioneers in WA. Currently under the Auction Sales Act, auctioneer licences are issued by local Magistrates Courts with WA Police checks used to determine if applicants are fit and proper people. Acting Commissioner for Consumer Protection David Hillyard said the review will look...
Consumer Protection
Media release
22 Dec 2016

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