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Safety agencies regularly produce material to help prevent serious injury or death in and around the home. Portable swimming pools Recent focus of product safety was on the portable pools. Portable pools can pose a safety risk, especially for children under the age of five. Even in a small portable...
Non-English speaking consumers
Land valuers set their own fees however a written disclosure of all fees for service must be disclosed to the client prior to entering into any agreement. Land valuers must not receive a fee above the disclosed amount unless there is a significant change in the scope of the work. As with any other...
Land valuers
Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
Consumer protection regularly produces and updates publications about property industry laws and licensing. The below links will provide you with land valuer specific information. Newsletters Land valuers newsletters Bulletins Land valuers bulletins Forms Application for a land valuer's licence...
Land valuers
A buyer’s agent provides a service directly to consumers looking to buy real estate. Buyer’s agents offer a number of different services, ranging from researching a single property to undertaking a complete search of available property, even evaluating and then negotiating the purchase of property...
Buying a property
As an alternative to post or email, holders of licences, registrations or certificates (including companies or partnerships, where applicable) can use the Department’s new online change of contact details system. To change contact information held by the Commissioner for Consumer Protection via the...
Occupations requiring licensing
If you are thinking of renting out a granny flat it is important to understand which tenancy laws may apply as this will determine both your rights and your responsibilities. In Western Australia, a person renting a granny flat could be a tenant under the Residential Tenancies Act 1987 or a lodger...
Types of rental accommodation
The new section 76 of the Act Retirement Villages Act 1992 (the Act) prohibits certain persons from being the administering body or being concerned, directly or indirectly, in the administration of a retirement village unless the person holds an exemption certificate granted by the Commissioner...
Managing a retirement village
It is very important to read the building contract thoroughly and get legal advice from your lawyer if you are unsure. The building contract is a complex document and is generally made up of: the building contract, including a Schedule of Particulars, Addenda or Appendix; drawings; and...
Building or renovating a property
Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources

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Publications

Real estate and business agents wishing to complete activities towards the Business management practices professional development subject (Schedule 1A of the Regulations) can select from the approved...
Consumer Protection
Information
11 Oct 2018
Real estate and business agents wishing to complete activities towards the Business broking agreements professional development subject (Schedule 1A of the Regulations) can select from the approved...
Consumer Protection
Information
21 Sep 2018
Real estate and business agents wishing to complete activities towards the Auctions professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed...
Consumer Protection
Information
21 Sep 2018
No place for family violence A recent Shelter WA Homelessness Week Event gave rental property owners the chance to learn about ways to help tenants experiencing family and domestic violence (FDV) and...
Consumer Protection
Bulletin
18 Sep 2018
September 2018 Western Australia’s residential parks and tenancy laws are changing to support victims of family and domestic violence (FDV) and help them leave abusive relationships. The proposed...
Consumer Protection
Bulletin
18 Sep 2018
September 2018 No place for family violence Did you know WA has the worst rates of family and domestic violence (FDV) in Australia? Sadly, family violence is a growing problem in our community and...
Consumer Protection
Bulletin
20 Sep 2018
Real estate and business agents wishing to complete activities towards the Agent agreements professional development subject (Schedule 1A of the Regulations) can select from the approved activities...
Consumer Protection
Information
09 Oct 2018
Clients of a Perth real estate agency which has now closed had more than $220,000 of their money taken from the agent's trust account resulting in the company being fined by the Perth Magistrates...
Consumer Protection
Bulletin
05 Sep 2018
Landlords’ event to unpack WA tenancy law changes Presentation to Perth landlords who attended a Shelter WA Homelessness Week Event, to learn about ways to help tenants experiencing family and...
Consumer Protection
Training material
05 Sep 2018
4 September 2018 Are you safe from cyber fraud? Cybercrime is in the spotlight in Australia and you would have likely heard about some attacks recently. Malicious software and fraud attempts are a...
Consumer Protection
Bulletin
04 Sep 2018

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Announcements

Asbestos Awareness Week 2017 runs from 27 November - 1 December 2017. Please take this opportunity to ensure your workplace asbestos management systems are up to date, and that workers are aware of these systems. And remember – buildings built before 1990 are likely to contain materials with asbestos content. Follow the links for more information: Checklist for asbestos management Asbestos FAQ...
WorkSafe
Event
24 Nov 2017
Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in WA to be extra vigilant. In the latest case, the buyer of a Karrinyup property lost $20,000 after cyber criminals sent an email purporting to be from his real estate agent requesting the deposit be paid into a bank...
Consumer Protection
Media release
24 Nov 2017
A Wandi property manager has been fined $5,000 by the Perth Magistrates Court for operating without a licence and a current triennial certificate. Josephine Wei-Wei Liau was also ordered to pay costs of $1,784 after being convicted on 20 November 2017 for holding herself out as a real estate agent and demanding and receiving monies in respect of services as an agent while unlicensed. Ms Liau was...
Consumer Protection
Media release
23 Nov 2017
A real estate sales representative has been permanently disqualified from ever holding a certificate of registration in WA and fined $1,500 by the State Administrative Tribunal (SAT) after fabricating multiple purchase offers on four Perth properties. Gayla Currie , who worked for Century 21 Max Comben real estate agency in Morley, was also ordered to pay costs of $1,200 in SAT orders published...
Consumer Protection
Media release
09 Nov 2017
Recent fire events in Australia and worldwide have highlighted the importance of fire safety in high-rise apartment buildings.
Building Commission
Media release
02 Oct 2017
An urgent alert to the WA real estate and settlement industries, as well as to buyers and sellers of properties, has been issued by Consumer Protection after three recent cyber-attacks have resulted in almost $590,000 being stolen in property-related scams. In the worst case, an 83 year old property buyer in Perth’s western suburbs has lost $557,000 after the fraudsters intercepted email...
Consumer Protection
Media release
19 Sep 2017
Renters, landlords and real estate agents in Western Australian have all emerged as winners as a result of the new electronic transaction process for lodging and returning tenancy bonds. Bonds Online was introduced by Consumer Protection in August 2015 where bonds could be electronically lodged with the Bonds Administrator. The system was further developed to provide for eTransactions – aimed at...
Consumer Protection
Media release
06 Sep 2017
In December 2016 the Building Commission (in providing administrative support to the Plumbers Licensing Board) commenced delivering Western Australia’s drainage plumbing diagram service . This service was previously provided by the various sewerage service providers in Western Australia, including the Water Corporation. Since then Building Commission has developed an online search system for...
Building Commission
Department News
25 Aug 2017
A Joondalup real estate agency and the person in bona fide control of the agency have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for failing to comply with laws relating to the operation of the agency’s trust account. Bridgeline Pty Ltd , trading as Harcourts Alliance , was fined $3,000 and the person in bona fide control of the agency Rhonda Merle Massam was fined $1...
Consumer Protection
Media release
15 Aug 2017
A real estate agent has had his licence and triennial certificate cancelled by the State Administrative Tribunal after failing to complete compulsory training requirements. Anthony Palermo of Dalkeith was subject to disciplinary action by Consumer Protection when he failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in...
Consumer Protection
Media release
12 Jul 2017

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