Property industry

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As an alternative to post or email, holders of licences, registrations or certificates (including companies or partnerships, where applicable) can use the Department’s new online change of contact details system. To change contact information held by the Commissioner for Consumer Protection via the...
Occupations requiring licensing
If you are thinking of renting out a granny flat it is important to understand which tenancy laws may apply as this will determine both your rights and your responsibilities. In Western Australia, a person renting a granny flat could be a tenant under the Residential Tenancies Act 1987 or a lodger...
Types of rental accommodation
Exemption certificates under section 77C of the Retirement Villages Act GUIDELINES FOR APPLICANTS These guidelines explain the new provisions of the Retirement Villages Act 1992 (the Act) that prohibit certain persons from being the administering body or being concerned, directly or indirectly, in...
Managing a retirement village
It is very important to read the building contract thoroughly and get legal advice from your lawyer if you are unsure. The building contract is a complex document and is generally made up of: the building contract, including a Schedule of Particulars, Addenda or Appendix; drawings; and...
Building or renovating a property
Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
Identity fraud and scams are increasingly prevalent throughout the community, and the property industry is not immune to falling victim to such events. Bogus sellers Two highly publicised incidents in September 2010 and March/April 2011 resulted in properties being sold in Western Australia without...
Property scams, fraud, and identity checks
Owning and managing strata titled property in Western Australia Strata title is an increasingly popular form of ownership and currently accounts for over one-third of all forms of titles registered in Western Australia. Some strata owners self-manage their property while others employ the services...
Buying a property
RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources

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Publications

30 June 2017 Changes which affect settlement agents The Licensing Provisions Amendment Act 2016 will take effect on 1 July 2017. It amends a number of industry Acts in Western Australia, including...
Consumer Protection
Bulletin
04 Jul 2017
30 June 2017 Changes which affect the real estate industry The Licensing Provisions Amendment Act 2016 will take effect on 1 July 2017 . It amends a number of industry Acts in Western Australia,...
Consumer Protection
Bulletin
04 Jul 2017
30 June 2017 Following recent media reporting on the Auditor General’s Government Information Systems Audit Report issued 29 June 2017, the Bond Administration team has been contacted by some agents...
Consumer Protection
Bulletin
04 Jul 2017
28 June 2017 Changes which affect the land valuer industry The Licensing Provisions Bill 2015 will take effect on 1 July 2017 . It amends a number of industry Acts in Western Australia including the...
Consumer Protection
Bulletin
30 Jun 2017
The Department has developed eTransactions so real estate agencies can electronically lodge, vary and dispose of bonds at any time in a fast, easy and secure environment. This step by step guide...
Consumer Protection
Guide / handbook
30 Jun 2017
Real estate agencies now uses the eTransactions system, which makes it easier and faster to change our records and to get bonds back. Tenancy bonds can now be lodged, varied and disbursed online,...
Consumer Protection
Flyers
30 Jun 2017
Real estate agencies now use the eTransactions system, which makes it easier and faster to change our records and to get bonds back. Tenancy bonds can now be lodged, varied and disbursed online,...
Consumer Protection
Fact sheet
30 Jun 2017
23 June 2017 A real estate sales representative has been reprimanded by the State Administrative Tribunal (SAT) and must pay a $1,000 fine and $500 in costs for breaching a special condition on his...
Consumer Protection
Bulletin
13 Sep 2017
23 June 2017 Impact on property sales of $750,000 or more On 1 July 2017, the proposed changes to the Foreign Resident Capital Gains Withholding (FRCGW) rate and threshold will take effect. These...
Consumer Protection
Bulletin
12 Sep 2017
23 June 2017 Impact on property sales of $750,000 or more On 1 July 2017, the proposed changes to the foreign resident capital gains withholding (FRCGW) rate and threshold will take effect. These...
Consumer Protection
Bulletin
12 Sep 2017

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Announcements

Consumer Protection is planning to take tougher action against real estate agents and private landlords with an increasing number of tenancy bonds being lodged late.
Consumer Protection
Media release
28 Nov 2016
Kalbarri man Peter John Barry Ikin , trading as Cape York Connections , has been successfully prosecuted by the Building Commissioner for carrying out unregistered painting work at eight Mid West properties between December 2013 and June 2015.
Building Commission
Media release
14 Nov 2016
With Acting Commissioner for Consumer Protection, David Hillyard Tenancy laws in WA are under review in a bid to support victims of family violence who live in rental homes. It’s your chance to have a say because community feedback is now invited. An options paper has been released outlining proposed amendments to the Residential Tenancies Act that are designed to complement the Restraining...
Consumer Protection
Department News
10 Nov 2016
A Gosnells real estate agency described by the State Administrative Tribunal (SAT) as ‘incompetent’ has been ordered to pay a $25,000 penalty for mishandling the deposit from the sale of a property. AIM Investments Australia Pty Ltd , trading as AIM Realty , was fined $8,000 and licensee and agent Aman Deep Singh was also fined $8,000 for breaching the Real Estate and Business Agents Act. Both...
Consumer Protection
Media release
04 Nov 2016
A Morley real estate agency has been reprimanded and fined by the State Administrative Tribunal for failing to comply with laws relating to the operation of trust accounts. Realocate Australia Pty Ltd , trading as Realty Executives , was fined $5,000 and licensee Keith Howes was fined $1,500 after admitting to the breaches. Both were ordered to pay a total of $1,000 in costs. Consumer Protection...
Consumer Protection
Media release
02 Nov 2016
The best way to ensure quality painting and plumbing work, and to make sure only ‘fit and proper’ persons are entering your client’s homes and places of business, is to engage appropriately registered and licensed tradespersons. Painters’ registration requirements Individuals, partnerships and companies that contract with others to provide painting services valued over $1,000 must be registered...
Building Commission
Department News
01 Nov 2016
Western Australia's tenancy laws are under review to better protect and support victims of family violence in rental properties. Attorney General and Commerce Minister Michael Mischin said an options paper had been released which proposed changes to the Residential Tenancies Act 1987 to complement the Restraining Orders and Related Legislation Amendment (Family Violence) Bill 2016, which was...
Consumer Protection
Media release
28 Oct 2016
A former York real estate agent and his son have been found to have engaged in misleading conduct after a ‘deceitful’ land deal which resulted in a $6 million profit for family members. The State Administrative Tribunal (SAT) has upheld allegations by Consumer Protection against former licensees The King and I Pty Ltd , formerly trading as Colin King Real Estate , and its director Colin Maxwell...
Consumer Protection
Media release
27 Oct 2016
Francesco Di Labio (reg. BP7903 – expired), as the nominated supervisor of Dianella building company Frayson Pty Ltd (BC8331 – cancelled), has been ordered by the State Administrative Tribunal (SAT) to pay a fine of $15,000 and costs of $1,000 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
24 Oct 2016
On 17 October 2016, Home Australia Pty Ltd went into liquidation. Home Australia Pty Ltd (Home Australia Group) is the parent company of Collier Homes Pty Ltd (WA) in addition to Homestead Homes Pty Ltd (SA), Newstart Homes (S.E. QLD) Pty Ltd, Ashford Homes Pty Ltd (VIC) and Huxley Homes (NSW). Home owners currently building with Collier Homes (WA) will likely experience delays in the completion...
Building Commission
Media release
17 Oct 2016

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