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RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection was seeking the views of the community and industry in regards to proposed reforms to the regulation of fees for settlement agents and land valuers. Status: Closed 31 July 2014 We urge all those interested in this area to read the consultation paper and put in a submission by...
Consultations and reports
The Property Industry Advisory Committee (PIAC) provides advice to the Minister and Commissioner for Consumer Protection on the regulation of licensed property occupations in Western Australia. In addition, the Committee also advises the Minister and Commissioner on the provision of education,...
Committees and boards
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Consumer protection regularly produces and updates publications about property industry laws and licensing. the below links will provide you with settlement agent specific information. Publications Auditing settlement agents CPD for settlement agents Consumer real estate publications Code of...
Settlement agents and conveyancers
You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition If you need assistance please contact the licensing branch via: Telephone: 1300 304 064 Email Post: Consumer Protection Licensing and...
Occupations requiring licensing
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Perth Gordon Stephenson House Customer Service, Level 2, 140 William Street (on the corner of William and Murray Streets) PERTH, WA 6000 Postal Address Consumer Protection Locked Bag 14 CLOISTERS...
Contact Consumer Protection
Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources

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Publications

3 November 2016 Realty Executives / Keith Howes A Morley real estate agency has been reprimanded and fined by the State Administrative Tribunal for failing to comply with laws relating to the...
Consumer Protection
Bulletin
03 Nov 2016
Introduction The Real Estate and Business Agents Act 197 8 (the Act) and the Real Estate and Business Agents (General) Regulations 1979 (the Regulations) require the strict maintenance of a formal...
Consumer Protection
Guide / handbook
15 Feb 2017
(The King and I Pty Ltd / Colin King / Paul King) The following information outlines details of a recent case that Consumer Protection took to the State Administration Tribunal (SAT). A former York...
Consumer Protection
Bulletin
01 Nov 2016
10 October 2016 With less than three months remaining for the 2016 calendar year the Department reminds you to check your Compulsory Professional Development (CPD) points tally. If you have not...
Consumer Protection
Bulletin
12 Oct 2016
3 October 2016 A review of the Licensed Valuers Code of Conduct 2011 (old Code) under the Land Valuers Licensing Act 19 78 has been completed following a consultation period held in April and May of...
Consumer Protection
Bulletin
07 Oct 2016
3 October 2016 A review of the Settlement Agents’ Code of Conduct 1982 (old Code) under the Settlement Agents Act 1981 has been completed following a consultation period held in April and May of this...
Consumer Protection
Bulletin
07 Oct 2016
3 October 2016 A review of the Code of Conduct for Agents and Sales Representatives 2011 (old Code) under the Real Estate and Business Agents Act 1978 (the REBA Act) has been completed following a...
Consumer Protection
Bulletin
12 Oct 2016
Areas for consideration by the second Building Summit in August, 2016.
Building Commission
Advisory note
01 Nov 2016
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016

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Announcements

With Acting Consumer Protection Commissioner David Hillyard The current economic climate is affecting the rental market in Perth and Western Australia. Some renters are leaving homes for a less expensive option because their financial circumstances have changed, while others are simply taking advantage of the increase in vacant rental properties to choose from. When it is time to end a tenancy,...
Consumer Protection
Department News
25 Aug 2016
Hillarys man Saad Soliman (reg. BP10488), as the sole director, nominated supervisor and secretary of liquidated building company Benchmark Designer Homes (BC10941), has been ordered to pay by consent a $5,000 fine and costs of $10,000 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
18 Aug 2016
A Maylands real estate agency has been reprimanded and fined by the State Administrative Tribunal for failures with its trust accounting. Caputo & Clay Pty Ltd , trading as Harcourts Integrity , was fined $5,000 and ordered to pay costs of $308 for their accounting failures between January and November 2014 which breached the Real Estate and Business Agents (REBA) Act and the Code of Conduct...
Consumer Protection
Media release
17 Aug 2016
Fraudsters posing as CEOs or third-party suppliers have cost Western Australian businesses and not-for-profits at least $500,000 in the last two years, prompting a warning about ‘man in the middle scams’. Acting Commissioner for Consumer Protection David Hillyard said the fraud works in two equally sophisticated ways. “The false boss or CEO scam usually hacks a chief executive officer or senior...
Consumer Protection
Media release
17 Aug 2016
Perth company Top Class Roof Restorations Pty Ltd and its sole director and secretary Troy Anthony Coward have been prosecuted by the Building Commissioner for contractual offences and fined a total of $7,000.
Building Commission
Media release
03 Aug 2016
Consumer Protection is reminding real estate agents about their responsibility to tell prospective buyers certain information about homes offered for sale. It comes after a State Administrative Tribunal mediation resulted in a reprimand, $1,000 fine and order for $500 costs, for a real estate agency that failed to tell a house-buyer about known sewerage issues. John L Realty Pty Ltd , formerly...
Consumer Protection
Media release
02 Aug 2016
A real estate agency has been reprimanded and fined by the State Administrative Tribunal for failing to have a licensed director for almost two years. Chant Ram Pty Ltd, trading as Raine and Horne Cannington, was fined $2,500 and the person in bona fide control of the agency Maria Josephina Intini was also fined $2,500 for failing to properly supervise the agency for a period of 23 months, in...
Consumer Protection
Media release
01 Aug 2016
Malaga company Barrowman Holdings Pty Ltd, trading as Perth Window & Door Replacement Company, and its sole director and secretary Stuart William Barrowman of Woodvale, have been prosecuted by the Building Commissioner for contractual offences and fined a total of $15,000.
Building Commission
Media release
01 Aug 2016
Malaga company Shed Systems Pty Ltd and its sole director David Walter Ah Chee have been prosecuted by the Building Commissioner and fined a total of $100,000 plus costs for contractual and registration-related offences.
Building Commission
Media release
25 Jul 2016
Kinross man Hajir Mobin trading as Danny’s Plumbing and Gas Services, whose conduct has been the subject of several public warnings and prosecution action by the Department of Commerce, has been prosecuted by the Plumbers Licensing Board (PLB) for carrying out unauthorised plumbing work.
Building Commission
Media release
25 Jul 2016

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