Retirement village owner / operator

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Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees You can pay for your licence at our Department's Cannington office or any of our regional offices...
Occupations requiring licensing
Exit fees Many retirement villages charge fees when you leave the village. These fees are known as exit fees, deferred facilities fees, deferred management fees or deferred payment. The amount you pay often depends upon how long you have been in the village, and will be determined by the contract...
Leaving a retirement village
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Please note our Perth cashier service will be relocating to our Cannington office on 2 July 2018. Perth Gordon Stephenson House Customer Service, Level 2, 140 William...
Contact Consumer Protection
Retirement village resources and sources of information There are a number of sources of information about retirement villages in Western Australia, some of which are outlined below. Consumer Protection: Contact the Seniors' Housing Centre on 1300 367 057. Read the So you're thinking of moving into...
Living in a retirement village
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
All Western Australian Acts and Regulations are also available for download in PDF or Word format from the Parliamentary Counsel's Office .
About us
Status: Closed 15 July 2013 Updated: 1 April 2016 The Consultation included a wide ranging and comprehensive review of retirement village legislation over the past few years that heavily involved both residents and industry representatives. The aim of the reforms is to provide greater protection to...
Consultations and reports
Centrelink and the Department of Veterans’ Affairs offer another way to release equity in your home through the Pension Loans Scheme. The scheme allows pensioners on a part pension and some people not eligible for a pension to increase their fortnightly income by applying for a loan. The loan is...
Accessing equity
Reverse mortgages allow you to use the equity in your home to obtain money by way of a loan. Interest is charged as fixed or variable and there are fees and charges, just like any other loan, except you don't have to make repayments while you live in your home. No repayments are necessary until you...
Accessing equity

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Publications

Important Information The Retirement Villages Act 1992 allows residents of a retirement village to elect a Residents’ Committee if they wish to. If residents seek to form an incorporated association...
Consumer Protection
Guide / handbook
09 Feb 2018
The information in this document is provided as a guide for village managers and residents. The dispute resolution process is outlined in Division 6 of the Fair Trading (Retirement Villages Interim...
Consumer Protection
Guide / handbook
12 Apr 2018
The main areas for which amendments to the RV Regulations are proposed are identified below. These are cross-referenced to the relevant provisions of the RV regulations and recommendations in the...
Consumer Protection
Information
07 Dec 2016
The main areas for which amendments to the Interim Code are proposed are identified below. These are cross-referenced to some of the provisions and clauses in the consultation draft of the code and...
Consumer Protection
Information
07 Dec 2016
These flowcharts are for owners/operators of retirements villages, to assist in the understanding of the Retirement Village Act ammendments in regards to fees and charges.
Consumer Protection
Information
06 Jun 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
Retirement Villages Amendment Bill 2012 (Bill 1)
Consumer Protection
Fact sheet
30 May 2014
Consumer Protection
Fact sheet
30 May 2014
Proactive Visit Checklist Retirement Villages
Consumer Protection
Checklist
09 Jun 2014
Property settlement is the finalisation of a real estate transaction between a buyer and a seller. This fact sheet outlines the process of property settlement and the general conditions that usually...
Consumer Protection
Guide / handbook
27 May 2014

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