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David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
Consumer Protection has undertaken a review of the laws which regulate long‑stay residential park tenancies in Western Australia. Status: Closed 31 March 2016. Background The purpose of this review is to assess the effectiveness of the operation of the Residential Parks (Long-stay Tenants) Act 2006...
Consultations and reports
Have you seen those ads on TV telling you how affordable a funeral plan can be? They say you can put money aside now to take the pressure off your family later. There are different ways to pay for a funeral, but some may be more suitable for you than others. One of the easiest ways to pay for a...
Aboriginal consumers
New laws for retirement villages have begun to be implemented. A period of transition has been included in the timeframes for the major changes which include r esidence contracts and b udget and financial reporting requirements, which are explained in more detail below. How changes will effect...
What is a retirement village?
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
A retirement village is a community of seniors living in individual premises sharing common facilities and amenities. There can be confusion about the differences between village complexes classified as retirement villages and those classified as residential parks. In terms of appearance and...
Specialised accommodation
As a resident of a retirement village, you have certain rights under the Retirement Villages Act . These include residence contract cooling off periods, termination rights and resolution of disputes. A code of practice also applies. The code is law and covers the provision of information, as well...
Living in a retirement village
The style of buildings that make up retirement villages range from units and villas to townhouses and freestanding homes. Accommodation can include independent living units, serviced apartments and hostel accommodation. The accommodation in a retirement village is designed for seniors and may...
What is a retirement village?
What's in a name? Retirement villages, lifestyle villages and strata title Some complexes use the term 'retirement', 'lifestyle', 'gardens', 'units' or 'apartments' but they can mean different things and don't actually tell you what sort of housing is provided and which laws apply. The table below...
Seniors Housing Centre

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Publications

This schedule must included with retirement village residence contracts entered into on or after 1 October 2015. The information generally reflects the termination rights and responsibilities under...
Consumer Protection
Schedule
30 Sep 2015
These flowcharts are for owners/operators of retirements villages, to assist in the understanding of the Retirement Village Act ammendments in regards to fees and charges.
Consumer Protection
Information
06 Jun 2014
This page contains forms and notices for use by residential parks managers and tenants.
Consumer Protection
Form – notification
17 Sep 2014
This page contains links to information which may be valuable for tenants of residential parks.
Consumer Protection
Information
30 May 2014
Housing needs change with time. If you are over 55 or thereabouts, you may be considering changes to your housing that better meet your finances, lifestyle or present and future needs. You can view...
Consumer Protection
Guide / handbook
21 Jul 2015
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
Sample complaint letter relating to retirement village issues. Your name Your address Your phone number Your email address (if you have one) Date Name of contact person (or address the letter to the...
Consumer Protection
Template
28 Apr 2016
Consumer Protection
Fact sheet
30 May 2014
Advice for carers and care workers.
Consumer Protection
Guide / handbook
29 May 2014
Are you booking short-term Accommodation? Choose Accredited Holiday Accommodation Managers
Consumer Protection
Guide / handbook
29 May 2014

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Announcements

Consumer Protection will conduct specific investigations into retirement village complaints, particularly relating to contracts being offered by operators in WA, to ensure that the rights of retirees are being protected. The special investigation unit of senior investigators and lawyers will expand the Department’s ongoing proactive compliance program which has resulted in recent improvements in...
Consumer Protection
Media release
20 Jul 2017
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection WA is a proud supporter of Fraud Week, which this year starts on the 15 th of May and aims to help social media users learn how to spot a scam. Social media profiles often display a lot of personal information, such as your photos, where you have been lately, a record of life events, who you’re connected to and...
Consumer Protection
Department News
12 May 2017
With Acting Consumer Protection Commissioner David Hillyard The economic downturn in WA is creating opportunities for heartless scammers to take money from people in desperate circumstances who are least able to afford it. Consumer Protection has received reports from a number of people recently who have fallen victim to personal loan scams and have given personal information which could lead to...
Consumer Protection
Department News
09 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard As the warmer months approach, many of us have a list of home maintenance tasks to tick-off and that might include sprucing up hard-to-reach places during a ‘Spring-clean’, emptying gutters or pruning trees in the garden. It’s timely to talk about a growing and troubling product safety issue relating to the way ladders are used,...
Consumer Protection
Department News
05 Oct 2016
With Acting Commissioner for Consumer Protection David Hillyard Changes to the way several new TV channels broadcast is causing reception issues for some television users, and sellers of TVs or set top boxes should attune to this. Until recently, all networks were broadcasting in either standard definition or high definition using the MPEG-2 video format. Now, however, some high definition...
Consumer Protection
Department News
12 May 2016
Consumer Protection is again warning Western Australians about phone scammers posing as the Australian Tax Office (ATO), as well as highlighting a new trend after a Mandurah woman lost more than $7,000 paying the scammers with iTunes gift cards. Acting Commissioner for Consumer Protection David Hillyard says fraudsters, usually overseas, make vulnerable members of our community anxious and steal...
Consumer Protection
Media release
12 May 2016
Consumer Protection has taken legal action to stop a 65-year-old WA man from taking other people’s money and sending it to West African criminals who are pretending to run an investment scheme. The Commissioner for Consumer Protection has entered into an Enforceable Undertaking with Peter Melvin Kleinig . The undertaking prevents Mr Kleinig from soliciting or accepting funds for the purpose of...
Consumer Protection
Media release
05 Apr 2016
Extra protections for Seniors who are considering living in a retirement village have now come into effect, with operators required to provide clearer disclosure of information before any contracts are signed. The changes to regulations covering retirement villages, which started on 1 April 2016, build on requirements implemented in 2015 that require operators to provide more extensive...
Consumer Protection
Media release
05 Apr 2016
The 9th of July 2015 was an ordinary day for busy mum-of-three Danielle Stubbs at her Woodvale family home. Her eldest daughter’s ‘Frozen’ microphone was not working and Danielle had unscrewed the battery compartment, removed the dead batteries and put them on the kitchen bench ready to take them with her to the shops so that she could buy replacements that matched. Each battery was only the...
Consumer Protection
Alert
15 Dec 2015
Consumer Protection WA welcomes legal action by the Australian Competition and Consumer Commission against a training provider that allegedly offered free laptops or iPads to vulnerable people in order to sign them up for supposedly Government-funded courses, which would in reality leave the person with a significant student debt. Following an investigation into the conduct of private colleges,...
Consumer Protection
Media release
26 Nov 2015

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