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The Residential Parks (Long-stay Tenants) Act 2006 ('the Parks Act') sets out the broad principles (or minimum standards) for the conduct of park operators and tenants in the residential park tenancy market. The Residential Parks (Long-stay Tenants) Regulations 2007 ('Regulations') provide for the...
During a tenancy
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
If you think you have been scammed please seek assistance where you need it. In the first instance, p lease contact WA ScamNet to report the scam and for assistance. If the scam relates to a product or a service , you may have rights under the Australian Consumer Law which can help your case, even...
Scams
The Seniors Housing Advisory Centre (SHAC) is a free, independent information and advice service covering the full range of housing options for seniors in WA. It is delivered by the Department of Commerce in partnership with the Council on the Ageing Western Australia (COTA WA). The SHAC does not...
Seniors Housing Centre
Many retirement villages charge fees when you leave the village. These fees are known as exit fees, deferred facilities fees, deferred management fees or deferred payment. The amount you pay often depends upon how long you have been in the village, and will be determined by the contract you entered...
Leaving a retirement village
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Perth Gordon Stephenson House Customer Service, Level 2, 140 William Street (on the corner of William and Murray Streets) PERTH, WA 6000 Postal Address Consumer Protection Locked Bag 14 CLOISTERS...
Contact Consumer Protection
Retirement village resources and sources of information There are a number of sources of information about retirement villages in Western Australia, some of which are outlined below. Consumer Protection: Contact the Seniors' Housing Centre on 1300 367 057. Read the So you're thinking of moving into...
Living in a retirement village
To increase the rent for those tenants on a periodic agreement with on-site homes: 60 days notice in writing is required; there must be no increase in the first six months (unless a written notice of a set review date schedule was included with their agreement); and there must be a gap of at least...
During a tenancy

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Publications

Many people don’t know where to turn to for tips and advice, especially when they need it most. So whether you need advice about buying property, booking travel, day-to-day shopping concerns or scams...
Consumer Protection
Guide / handbook
27 May 2014
Seniors Guide - So you're thinking about moving into a retirement village
Consumer Protection
Guide / handbook
01 Aug 2014

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Announcements

A migrant family whose names appear on Fremantle’s Welcome Walls has been the target of a scam attempt, with Consumer Protection and the Western Australian Museum concerned that others in WA’s migrant community may also be targeted. The Welcome Walls, which were completed by the WA Museum in 2010, pay tribute to migrants who arrived in WA by sea and their names are listed on 400 panels outside...
Consumer Protection
Media release
19 Nov 2015
Romance fraudsters often pretend to be engineers or military men but one of the latest scams foiled by Consumer Protection and WA Police Major Fraud Squad’s Project Sunbird involves a fake interior designer ‘Allan McCarty’ and a Perth woman has lost $300,000. The victim is not prepared to speak to the media but her case sparked an investigation leading to the discovery of several other Australian...
Consumer Protection
Media release
02 Nov 2015
With Acting Consumer Protection Commissioner Gary Newcombe... You may have seen or heard adverts about ways to pay for your funeral in advance to take the pressure off your family when the time comes. A funeral could cost thousands of dollars depending on the kind of service you want, which means planning ahead is a good idea. However, paying for funeral cover can be expensive and complex. One of...
Consumer Protection
Department News
16 Oct 2015
WorkSafe and Consumer Protection have issued a joint warning about a conman who is masquerading as a licensed asbestos removal expert, leaving consumers dangerously exposed to asbestos as well as out of pocket. David Leslie Patrick Back , also known as Davic and trading as Southside Asbestos Removals or Southside Asbestos and Demolition (both unregistered) , has accepted payment for work either...
Consumer Protection
Media release
26 Aug 2015
Consumer Protection today launched a campaign to help prevent Indigenous consumers from signing up for funeral plans that can be expensive, complex and not suitable for their needs. The “Avoid a funeral R.I.P-off” national campaign provides helpful advice for Indigenous Australians about their rights under the Australian Consumer Law, before buying a funeral plan or funeral cover. Commissioner...
Consumer Protection
Media release
27 Jul 2015
Consumer Protection is warning Western Australians not to deal with Gerardus (Gerry) Hermanus Jorissen who has sent at least $200,000 of other people’s money to overseas criminals under the guise of an investment scheme. Mr Jorissen who lives in Moora, came to the attention of authorities in 2013 as a possible fraud victim identified by Project Sunbird – an anti-fraud initiative run...
Consumer Protection
Media release
23 Jun 2015
Consumer Protection is warning Western Australians, particularly those in remote and regional communities, about door-knockers offering ‘free’ laptops to people who sign up for courses. Acting Commissioner David Hillyard says varying reports are being looked into and there’s a common theme that consumers are on a low-income and thought they were dealing with someone working for, or associated...
Consumer Protection
Media release
15 Jun 2015
An 80-year-old from WA’s South West has lost more than $15,000 in a phone scam where the caller pretended to be from Centrelink and claimed the man’s pension payments would be stopped unless he paid money supposedly owed to a telecommunications company. Fred, who doesn’t want to use his surname, was contacted about eight weeks ago and advised that he owed thousands of dollars to Sure Telecom and...
Consumer Protection
Media release
21 May 2015
The suspicious minds of officers from Consumer Protection and Australia Post have saved about 200 West Australians from ‘heartbreak hotel’ as part of a new initiative targeting overseas fraudsters. Commerce Minister Michael Mischin said in the past two months, 600 letters containing payments totalling almost $19,000 were stopped from being sent to overseas criminals and returned to victims. Mr...
Consumer Protection
Media release
08 Apr 2015
Amendments to laws governing retirement villages will ensure residents have clearer information about the fees they are required to pay and will make operators more accountable for the services they provide. Commerce Minister Michael Mischin said the changes would be phased in over the next 16 months. “Under the amendments, retirement village contracts must include specific information about the...
Consumer Protection
Media release
24 Mar 2015

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