Senior

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Prepaid funerals Proposals for regulation Consumer Protection produces and amends legislation, codes of practice , guidelines, and general consumer information. Where public comment is being invited for state legislation, draft copies of the documents are placed on this page. Status: Closed...
Consultations and reports
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. Our main...
Contact Consumer Protection
Status: Closed 15 July 2013 Updated: 1 April 2016 The Consultation included a wide ranging and comprehensive review of retirement village legislation over the past few years that heavily involved both residents and industry representatives. The aim of the reforms is to provide greater protection to...
Consultations and reports
Centrelink and the Department of Veterans’ Affairs offer another way to release equity in your home through the Pension Loans Scheme. The scheme allows pensioners on a part pension and some people not eligible for a pension to increase their fortnightly income by applying for a loan. The loan is...
Accessing equity
Reverse mortgages allow you to use the equity in your home to obtain money by way of a loan. Interest is charged as fixed or variable and there are fees and charges, just like any other loan, except you don't have to make repayments while you live in your home. No repayments are necessary until you...
Accessing equity
In planning housing and lifestyle options, some people consider re-financing options that allow them to access equity built up in their existing home. Equity is the difference between the value of your home and any amount you still owe on it. The accessing equity fact sheet is available in the...
Accessing equity
Before you make any major decision about your housing options, please research your options thoroughly. It is a good idea to review the laws relating to your accommodation choice and to get independent advice. Resources Acts and regulations Copies of the Acts listed in this guide can be found at...
Seniors Housing Advisory Centre
Checklist Housing needs change with time. You maybe considering changes to your housing that better meet your finances, lifestyle or present or future needs, it is a big decision. Here are some questions you may want to consider before making any change: Know what you want. Make a list of what you...
Seniors Housing Advisory Centre

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Announcements

An 80-year-old from WA’s South West has lost more than $15,000 in a phone scam where the caller pretended to be from Centrelink and claimed the man’s pension payments would be stopped unless he paid money supposedly owed to a telecommunications company. Fred, who doesn’t want to use his surname, was contacted about eight weeks ago and advised that he owed thousands of dollars to Sure Telecom and...
Consumer Protection
Media release
21 May 2015
The suspicious minds of officers from Consumer Protection and Australia Post have saved about 200 West Australians from ‘heartbreak hotel’ as part of a new initiative targeting overseas fraudsters. Commerce Minister Michael Mischin said in the past two months, 600 letters containing payments totalling almost $19,000 were stopped from being sent to overseas criminals and returned to victims. Mr...
Consumer Protection
Media release
08 Apr 2015
Amendments to laws governing retirement villages will ensure residents have clearer information about the fees they are required to pay and will make operators more accountable for the services they provide. Commerce Minister Michael Mischin said the changes would be phased in over the next 16 months. “Under the amendments, retirement village contracts must include specific information about the...
Consumer Protection
Media release
24 Mar 2015
Consumer Protection has issued an alert after many West Australians desperate to get a loan have been duped by online loan scams. In the past 12 months, 13 people have reported losses of more than $25,000 after applying for loans online and then being contacted by scammers. They are told their loan has been approved and asked to pay fees upfront in the belief that they would then receive their...
Consumer Protection
Media release
13 Nov 2014
Western Australian consumers are being warned about a Ballajura man who is under investigation for promoting pyramid schemes based in the United States. Leon Shipard (75) has been promoting the AndThanks2U website ( www.andthanks2u.com ) by posting leaflets in the letterboxes of Perth homes and advertising in the ‘business opportunities’ section of the Quokka classified newspaper. Quokka has now...
Consumer Protection
Media release
30 Oct 2014
A home handyman has been fined a total of $4,000 by the Perth Magistrates Court and ordered to pay $1,100 compensation to two consumers after taking deposits but failing to carry out the work. Michael David Wells of St James had advertised his home repair service on community noticeboards at local supermarkets in Carlisle and Brentwood, where two consumers obtained his contact details. In March...
Consumer Protection
Media release
13 Oct 2014
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
A new contract for the Seniors’ Housing Centre will ensure the partnership between Consumer Protection and peak seniors’ organisation, the Council on the Ageing Western Australia (COTA WA), will continue to help seniors get advice about housing options. The centre is funded by the State Government through the Department of Commerce, and the Department of Local Government and Communities. Commerce...
Consumer Protection
Media release
19 Aug 2014
Two Perth seniors are the latest victims who have lost money to the ATO scam, prompting a renewed warning from Consumer Protection. A 69 year old Swan View woman received a call from a scammer purporting to be from the Australian Taxation Office offering a $70,000 rebate, but she was told she had to first send $10,000 before receiving the money. In another recent case, a 74 year old Leeming woman...
Consumer Protection
Media release
07 Aug 2014

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