Senior

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Prepaid funerals Proposals for regulation Consumer Protection produces and amends legislation, codes of practice , guidelines, and general consumer information. Where public comment is being invited for state legislation, draft copies of the documents are placed on this page. Status: Closed...
Consultations and reports
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. Advice line...
Contact Consumer Protection
Status: Closed 15 July 2013 Updated: 1 April 2016 The Consultation included a wide ranging and comprehensive review of retirement village legislation over the past few years that heavily involved both residents and industry representatives. The aim of the reforms is to provide greater protection to...
Consultations and reports
Centrelink and the Department of Veterans’ Affairs offer another way to release equity in your home through the Pension Loans Scheme. The scheme allows pensioners on a part pension and some people not eligible for a pension to increase their fortnightly income by applying for a loan. The loan is...
Accessing equity
Reverse mortgages allow you to use the equity in your home to obtain money by way of a loan. Interest is charged as fixed or variable and there are fees and charges, just like any other loan, except you don't have to make repayments while you live in your home. No repayments are necessary until you...
Accessing equity
In planning housing and lifestyle options, some people consider re-financing options that allow them to access equity built up in their existing home. Equity is the difference between the value of your home and any amount you still owe on it. The accessing equity fact sheet is available in the...
Accessing equity
Before you make any major decision about your housing options, please research your options thoroughly. It is a good idea to review the laws relating to your accommodation choice and to get independent advice. Resources Acts and regulations Copies of the Acts listed in this guide can be found at...
Seniors Housing Centre
Checklist Housing needs change with time. You maybe considering changes to your housing that better meet your finances, lifestyle or present or future needs, it is a big decision. Here are some questions you may want to consider before making any change: Know what you want. Make a list of what you...
Seniors Housing Centre

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Announcements

Consumer Protection has issued an alert after many West Australians desperate to get a loan have been duped by online loan scams. In the past 12 months, 13 people have reported losses of more than $25,000 after applying for loans online and then being contacted by scammers. They are told their loan has been approved and asked to pay fees upfront in the belief that they would then receive their...
Consumer Protection
Media release
13 Nov 2014
Western Australian consumers are being warned about a Ballajura man who is under investigation for promoting pyramid schemes based in the United States. Leon Shipard (75) has been promoting the AndThanks2U website ( www.andthanks2u.com ) by posting leaflets in the letterboxes of Perth homes and advertising in the ‘business opportunities’ section of the Quokka classified newspaper. Quokka has now...
Consumer Protection
Media release
30 Oct 2014
A home handyman has been fined a total of $4,000 by the Perth Magistrates Court and ordered to pay $1,100 compensation to two consumers after taking deposits but failing to carry out the work. Michael David Wells of St James had advertised his home repair service on community noticeboards at local supermarkets in Carlisle and Brentwood, where two consumers obtained his contact details. In March...
Consumer Protection
Media release
13 Oct 2014
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
A new contract for the Seniors’ Housing Centre will ensure the partnership between Consumer Protection and peak seniors’ organisation, the Council on the Ageing Western Australia (COTA WA), will continue to help seniors get advice about housing options. The centre is funded by the State Government through the Department of Commerce, and the Department of Local Government and Communities. Commerce...
Consumer Protection
Media release
19 Aug 2014
Two Perth seniors are the latest victims who have lost money to the ATO scam, prompting a renewed warning from Consumer Protection. A 69 year old Swan View woman received a call from a scammer purporting to be from the Australian Taxation Office offering a $70,000 rebate, but she was told she had to first send $10,000 before receiving the money. In another recent case, a 74 year old Leeming woman...
Consumer Protection
Media release
07 Aug 2014
A Queensland criminologist is in Perth this week and has officially joined the WA Police Major Fraud Squad and Consumer Protection anti-fraud initiative Project Sunbird. Dr Cassandra Cross is a leading expert in the area of online fraud following years of research involving victim interviews and work with authorities in Australia, the UK and Canada. Since it began in 2012 Project Sunbird has sent...
Consumer Protection
Media release
18 Jul 2014
Consumer Protection is holding information sessions to explain a current review of the laws that apply to about 29,000 people living long-term in residential parks across WA. Views are being sought from the caravan, mobile home, park home and lifestyle village communities in response to a consultation paper that was released in June 2014. The paper sets out possible options to change the...
Consumer Protection
Media release
15 Jul 2014
Consumer Protection is calling for community and industry comment on further proposed changes to the legislation which regulate retirement villages in WA. Drafts of a proposed new Code and changes to retirement villages’ regulations are available for viewing and comments are now invited. The new Code and regulations includes reforms such as: Enhancing transparency through improved financial...
Consumer Protection
Media release
07 Jul 2014

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