Small business and farmer

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Consumer Affairs Australia and New Zealand (CAANZ) sought stakeholder views on their experiences with unfair contract terms in standard form contracts being offered to small businesses and how best to protect small businesses against such terms. CAANZ drafted a consultation paper and a fact sheet...
Consultations and reports
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
The Consumer Advisory Committee (CAC) provides advice to the Minister for Commerce and Commissioner for Consumer Protection on the activities and policies of the Department of Commerce as they affect consumers; current and emerging consumer issues; research and education projects relating to...
Committees and boards
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Perth Gordon Stephenson House Customer Service, Level 2, 140 William Street (on the corner of William and Murray Streets) PERTH, WA 6000 Postal Address Consumer Protection Locked Bag 14 CLOISTERS...
Contact Consumer Protection
The AMC Jakovich Centre is a large modern facility located in the Technology Precinct of the prestigious Australian Marine Complex in Henderson. Featuring a range of spacious meeting rooms fitted with state-of-the-art equipment, the centre is available for all events ranging from small groups and...
Jakovich Centre
The Do Not Call Register is a secure database where you can list your Australian numbers to opt out of receiving most unsolicited telemarketing calls and marketing faxes. You can list your home, personal mobile and/or fax number to reduce telemarketing calls. Registration is free and you can remove...
Door to door and telephone sales
Scammers advertise non-existent goods, hoping to use their so-called bargain to fleece you of your hard-earned money. They advertise anything from puppies to boats, cars and car parts to concert/event tickets, sometimes masquerading as a local to lull you into a false sense of security. Scammers...
Buying online
Know who you are dealing with Before buying from an online store or seller: make sure you are using reputable, well-known retail websites check online forums, feedback and reviews from previous customers if the seller claims to be an Australian registered company, look up their ACN – visit the...
Buying online

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Publications

A toolbox safety meeting/pre-start talk is a short succinct meeting that can be used as an avenue to convey timely and important safety information to workers and the work team. The session usually...
WorkSafe
Information
13 Feb 2015
Workplace safety and health consultation is a two-way process involving the business and workers communicating and co-operating with each other in regards to workplace safety and health issues. The...
WorkSafe
Information
19 Feb 2015
For every hazard identified an action plan must be developed and tracked until the hazard is eliminated or adequately controlled. The actions arising from the risk assessment should be recorded on...
WorkSafe
Information
19 Feb 2015
A job safety analysis (JSA) is a written procedure developed to review work steps and their associated hazards in order to put in place correct solutions to eliminate or minimise the risk of those...
WorkSafe
Information
19 Feb 2015
Small business may need to engage an independent contractor to perform tasks on their behalves. There are about 986,000 persons working as independent contractors in Australia (ABS 2013). Engaging...
WorkSafe
Information
02 Feb 2015
Use this easy-to-follow checklist to rate potential hazards and risks on your agricultural property and to help you control and prevent the risk of serious injury or disease.
WorkSafe
Checklist
18 Jan 2017
Organophosphates (OP) are a group of pesticides (insecticides, herbicides and fungicides) which may be applied to a range of crops, often by spraying. What organophosphate pesticides are used in...
WorkSafe
Bulletin
05 May 2015
Private overhead power lines Power lines which transport electricity from your main switchboard and meter to your home or other buildings are private power lines. This includes the pole where the...
EnergySafety
Brochure
17 Sep 2014
This checklist has been developed to highlight hazards and risks often associated with the catering industry.
WorkSafe
Checklist
07 Jul 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015

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Announcements

A pearling company has been fined $60,000 by the Broome Magistrates Court after pleading guilty to a charge of failing to provide and maintain a safe working environment for its drift divers who collected pearls off Eighty Mile Beach, south of Broome. Paspaley Pearling Company Pty Ltd was charged under the Occupational Safety and Health Act 1984 after an investigation sparked by the drowning of...
WorkSafe
Media release
19 Oct 2015
The WA community has its annual opportunity to nominate deserving candidates for a Consumer Protection Award, from now until the end of November 2015. This is the 12 th year that Consumer Protection will formally recognise those involved in consumer or tenant advocacy. Award categories acknowledging the promotion of product safety in the WA marketplace and journalism that raises awareness of...
Consumer Protection
Media release
08 Sep 2015
Small-to-medium enterprises with a great idea and plenty of drive can apply for up to $20,000 as part of the state government's Innovation Vouchers Program .
Industry Development
Media release
10 Aug 2015
Eight original and creative local inventions will vie for the top prize at the 2015 Western Australian Innovator of the Year awards .
Industry Development
Media release
28 Jul 2015
Commerce Minister Michael Mischin will today welcome a joint Japanese government/industry delegation to Western Australia as part of the Australian Government’s competitive evaluation process for the SEA 1000 Future Submarine Project .
Industry Development
Media release
03 Jun 2015
Nominations have been called for the prestigious Work Safety Awards Western Australia 2015. WorkSafe WA Commissioner Lex McCulloch said today the Awards aimed to publicly acknowledge the excellent workplace innovations and occupational safety and health systems being developed in WA. “The Work Safety Awards Western Australia recognise outstanding occupational safety and health management,...
WorkSafe
Media release
02 Jun 2015
A director and company behind a business promotion website have been fined $5,400 in total for sending mail-outs that breached the Australian Consumer Law (ACL). Consumer Protection’s case against the ‘Australian Trade Services Register’ (atsregister.com) was heard at the Mandurah Magistrates Court on Tuesday 26 May 2015. It involved one criminal charge for sending an invoice or document that did...
Consumer Protection
Media release
28 May 2015
The 2016 Western Australian Industry and Export Awards sponsors invite you to attend a free networking and information session. Where and when 1. Bentley map - Technology Park, Seminar Room 2 from 8:00am - 10:00am on Wednesday 15th June 2. Henderson map - AMC Jakovich Centre, Lake Coogee Room from 8:00am - 10:00am on Thursday 16th June 3. Busselton map - Wyndham Resort from 3.30pm - 5.30pm on...
Industry Development
Event
19 May 2016
The development of a new marker for mite tolerance in honeybees, a safe school bag hook and an app bringing neighbours closer together are some of the inventions sharing $450,000 in the latest round of the State Government’s Innovation Vouchers Program .
Industry Development
Media release
29 Apr 2015
The 2015 WA Innovator of the Year program is again searching for Western Australia’s most talented innovators and entrepreneurs who will be rewarded with a share of $140,000 .
Industry Development
Media release
29 Apr 2015

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