Small business and farmer

Topics

When goods fail to meet a consumer guarantee , you have the right to a ‘ remedy ’ – an attempt to put the situation right. Common remedies include repair, replacement, or refund , and can involve action for compensation or damages . Store (supplier) The supplier has to provide the remedy when goods...
Warranties and guarantees
You automatically get consumer guarantees from the person or business when you buy, lease or hire their goods, or buy their services under the Australian Consumer Law (ACL). This is different to a warranty, which is a voluntary promise offered by the person or business who sold the goods or service...
Warranties and guarantees
All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. Advertising rules apply to advertising in all media – print, radio, television, electronic and outdoor. Consumers should not have to 'read between the lines'. This means that...
Store policies and sale practices
Stores may charge a fee for browsing, or trying on, products available for sale provided you are: advised of the fee beforehand; told how it will be calculated; and given any other relevant information. If the fee applies even if you decide to buy the product, the store should ensure this is...
Store policies and sale practices
You have accepted the conditions of entry into a store if a notice asking you to display the contents of your shopping bag is: clearly displayed visible before you enter the store. If you say ‘no’ to a bag search, the store manager may: ask you to leave. A store is private property, not a public...
Store policies and sale practices
If you break an item while shopping, a store may ask you to pay for it. The store is effectively making a claim for damages against you because they have lost the opportunity to sell the item at the retail price. This type of situation is not covered by the Australian Consumer Law. If the store has...
Store policies and sale practices
A company may become insolvent if it is unable to pay its debts when they are due. In some circumstances, an insolvent company may continue to trade, for example, under the supervision of an administrator appointed by the company. In other circumstances, the company's financial situation may not...
Your consumer rights
A seller must not accept payment for items if they: do not intend to supply the item; intend to supply something different from what you ordered; or know, or should have known, they would not be able to supply the item in a timely way. A seller that accepts payment for items must supply them:...
Refunds and returns
If you cannot prove where the product was purchased, the store or manufacturer is not obliged to accept your claim, but may still choose to do so. Original Packaging If a product does not meet a consumer guarantee the seller cannot refuse to give a refund, or reduce the amount of the refund,...
Refunds and returns
No refund’ signs are unlawful. A supplier or manufacturer must not tell you that a consumer guarantee : does not exist; may be excluded; or may not have a particular effect. Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away this...
Refunds and returns

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Publications

This document was developed to assist in the investigation of slips, trip and falls in the workplace.
WorkSafe
Checklist
22 May 2014
This checklist has been developed to address the issue of noise in agriculture and provides information on how to best manage risks to minimise workplace injuries.
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this document to increase awareness of safety issues around horse racing stables and highlight the importance of appropriate systems of work and safety management systems.
WorkSafe
Checklist
22 May 2014
This checklist has been developed to assist you in identifying risks associated with working at height .
WorkSafe
Checklist
18 Feb 2015
WorkSafe has produced this checklist to assist you in inspecting your workplace in regards to evacuation and first aid. Although the checklists do not cover all the requirements under workplace safety and health laws, they will give you a better idea of whether your workplace meets basic standards of safety. They will also assist in laying the foundation for a safety and health management system at your workplace.
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting training, risk assessment and safe work procedures associated with confined spaces. Although the checklists do not cover all the...
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting chemical or hazardous substances hazards at your workplace. This checklist covers both requirements for hazardous substances under the...
WorkSafe
Checklist
22 May 2014
This checklist covers both requirements for hazardous substances under the Occupational Safety and Health Regulations 1996 and general chemical safety.
WorkSafe
Checklist
20 May 2014
Help for small business employers on how to implement good human resource practices and workplace flexibility.
Labour Relations
Guide / handbook
20 May 2014

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