Small business and farmer

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When you buy from a private individual seller who is not running an online business, this is called a consumer-to-consumer transaction. Examples include a person selling: a set of golf clubs on Gumtree; a vintage dress on eBay; or used books on Amazon. Note: If the seller has any of the following,...
Buying online
Examples of an 'international trader' would be a Hong Kong business selling watches on eBay, or Amazon selling books or DVDs where the business is located in another country. If you bought your item from a private individual seller, view information on buying from a private seller . When buying...
Buying online
Australian businesses and companies which trade online can include: department stores and supermarkets; an individual who has a registered business or company; or an individual selling items through an online auction house, such as eBay, who: lists an ABN or company name in their advertising, has a...
Buying online
Gift cards or vouchers can be the ideal gift but it is essential for both the buyer and recipient to understand the terms and conditions. Gift card checklist Ask a few simple questions when you buy or receive a gift card or voucher to avoid disappointment: when does it expire? are there any...
Lay-by and gift vouchers
If a product turns out to be defective, you may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed). This applies regardless of whether the product is still under warranty. Example: Danny buys a plasma TV for $6,000. It stops working after...
Warranties and guarantees
An extended warranty is when you choose to pay extra for a warranty which extends for a set period beyond the end of the manufacturer’s warranty. When a store offers you an extended warranty they should explain clearly what it provides, over and above the rights you already have (such as the right...
Warranties and guarantees
Express warranties are any extra verbal or written promises made by the store or the manufacturer about the quality, performance or features of the product. Example: When Maryanne buys a deck chair, the store and packaging states the chair can hold up to 100 kilos. This is an express warranty, as...
Warranties and guarantees
A warranty against defects is given by the manufacturer – it is commonly known as a 'manufacturer’s warranty'. It says when you are entitled to a repair, replacement, refund or something else if the product has defects. These are additional to your legal rights to a refund, repair or replacement...
Warranties and guarantees
When goods fail to meet a consumer guarantee , you have the right to a ‘ remedy ’ – an attempt to put the situation right. Common remedies include repair, replacement, or refund , and can involve action for compensation or damages . Store (supplier) The supplier has to provide the remedy when goods...
Warranties and guarantees
You automatically get consumer guarantees from the person or business when you buy, lease or hire their goods, or buy their services under the Australian Consumer Law (ACL). This is different to a warranty, which is a voluntary promise offered by the person or business who sold the goods or service...
Warranties and guarantees

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Publications

This handbook outlines the legal requirements and provide known industry solutions and strategies to ensure the safe operation of tractors with attached implements on farms.
WorkSafe
Guide / handbook
21 May 2014
This handbook has been developed by WorkSafe Victoria to encourage the safe use of quad bikes and outlines legal requirements and strategies to ensure the safe operation of quad bikes on farms...
WorkSafe
Guide / handbook
22 May 2014
What should you know about quad bike safety?
WorkSafe
Guide / handbook
22 May 2014
This poster highlights things you need to consider before purchasing a quad bike for on-farm use.
WorkSafe
Poster
04 Jun 2014
Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014
A guide to the correct procedures to dispose of uncollected goods.
Consumer Protection
Guide / handbook
19 Jan 2015
Co-operatives: Good Business Guide
Consumer Protection
Guide / handbook
29 May 2014
Regular information about the Regional Mobile Communication Project.
Industry Development
Newsletter
27 May 2014
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
28 Apr 2016
This document was developed to assist in the investigation of slips, trip and falls in the workplace.
WorkSafe
Checklist
22 May 2014

Pages

Announcements

Regional Western Australia is now experiencing unprecedented mobile and internet coverage, thanks to the completion of the $40 million Regional Mobile Telecommunications Project, made possible by the State Government’s Royalties for Regions program. Read the rest of the media statement at the WA Government site.
Industry Development
Media release
02 Dec 2014
Small to medium-sized regional businesses can learn how to be competitive and win contracts at the next round of business briefings in Pinjarra, Katanning and Port Hedland. Read the rest of the media statement at the WA Governement site.
Industry Development
Media release
02 Feb 2015
Western Australian small to medium enterprises (SMEs) seeking to turn a great idea into reality can apply for up to $20,000 as part of the 2015 Innovation Vouchers Program. Read the rest of the media statement at the WA Government site.
Industry Development
Media release
03 Feb 2015
Mobile phone and internet coverage across regional Western Australia will continue to improve, with State Government Royalties for Regions funding a further 85 mobile phone towers, kicking off with 22 priority sites. Read the rest of the media statement at the WA Government site.
Industry Development
Media release
20 Feb 2015
Fourteen Onslow businesses awarded funding through the State Government’s Industry Facilitation and Support Program’s Onslow round have celebrated at an event hosted by the Onslow Chamber of Commerce and Industry. Read the rest of the media statement at the WA Government site.
Industry Development
Media release
04 Mar 2015
A Western Australian company, with facilities in Osborne Park and Bibra Lake, is now in the final stages of testing and commissioning for one of the State’s major resource projects. Read the rest of the media statement at the WA Government site.
Industry Development
Media release
30 Mar 2015
More than $512,000 has been awarded to 29 small to medium-sized metropolitan businesses in the latest round of the State Government’s highly successful Industry Facilitation and Support Program. Read the rest of the media statement at the WA Government site.
Industry Development
Media release
07 Apr 2015
More than $680,000 has been awarded to 36 small to medium-sized regional businesses in the latest round of the State Government’s highly successful Industry Facilitation and Support Program. Read the rest of the media statement at the WA Government site.
Industry Development
Media release
07 Apr 2015
Removal of some licence application requirements eases the burden on business Criteria to qualify as a ‘small retail shop’ expanded Significant reductions in red tape for Western Australian businesses, as well as further easing of retail trading restrictions. Commerce Minister Michael Mischin said changes to the Consumer Protection Legislation Amendment Bill 2013 would help the retail, motor...
Consumer Protection
Media release
19 Nov 2014
First time ever 7am opening (Mon-Sat) for all general retail shops for Christmas Later 6pm closure for Saturday shopping Extended trading for Sundays, Boxing Day, New Year’s Day and Australia Day Job opportunities for young workers For the first time in WA’s history, all general retail shops in the Perth metropolitan area will be allowed to open as early as 7am on weekdays and Saturdays during...
Consumer Protection
Media release
02 Nov 2014

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