Small business and farmer

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Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees. For...
Refunds and returns
The type of remedy you can request can depend on whether it is a minor or major problem. Minor problems A minor problem can be fixed within a reasonable time. You must give the store the chance to fix the problem. They choose whether to refund, repair or replace. Major problems If there is a major...
Refunds and returns
After you buy or use a product, you may identify problems with it, in other words, it does not meet a consumer guarantee. Depending on the type of problem (also known as a failure under the Australian Consumer Law) the seller may have to provide a ‘remedy’, such as: a refund repairs a replacement...
Refunds and returns
You will not be covered by all of the consumer guarantees for goods: bought before 1 January 2011. These are covered by laws that were in force before 1 January 2011 – contact us for more information; bought from one-off sales by private sellers, such as garage sales and fêtes; bought at auctions,...
Your consumer rights
As a supplier, you must ensure your standard form consumer contracts comply with national unfair contract terms laws. These protect consumers against contract terms that: would cause a significant imbalance in the parties' rights and obligations under a contract; are not reasonably necessary to...
Door-to-door and telephone selling
Whatever disposal method is used for the goods, be sure to keep a record of communication with the customer, every notice sent and documents relating to your costs for storing and disposing of the goods. The Act requires that within seven days of selling or disposing of uncollected goods you must...
Disposing of uncollected goods
There are procedures to follow if your customer gives you a ‘notice of dispute’ within one month of you serving them with a Form 1, Form 2 or Form 4 as set out in the Disposal of Uncollected Goods Regulations 1971. There is no prescribed notice of dispute in the Regulations but it needs to set out...
Disposing of uncollected goods
If you sell the goods (pursuant to a court order) Deduct from the proceeds all of your lawful and reasonable moneys owed, charges and sale expenses (including advertising, storage, sales commission, insurance, etc. If there is a shortfall, you may claim the balance from the party who left the goods...
Disposing of uncollected goods
There are certain forms you need to use when notifying the various people of your intention to dispose of goods. Following these procedures and using the correct forms can save you problems later, particularly if your customers turn up wanting their goods. You should be aware that penalties apply...
Disposing of uncollected goods
Generally, service of documents can be done by: delivering them to the party personally; posting them to the party’s last known address; or leaving them at the party’s residence, or if they are a principal of a business, at the usual or last known place of business. In the case of a corporation or...
Disposing of uncollected goods

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