Small business and farmer

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Many businesses are left holding goods which customers never return to collect. These goods often become a nuisance and take up valuable storage space. It is sometimes in your best interest to dispose of them . If you decide to take this action, the Disposal of Uncollected Goods Act 1970 and its...
Disposing of uncollected goods
If a trader uses vouchers and gift cards, they are providing a ‘non-cash payment facility’. The Australian Securities and Investments Commission (ASIC) has set requirements for vouchers and gift cards, based on the Corporations Act 2001 . Vouchers: must clearly display the expiry date can be used...
Lay-bys, vouchers and gifts
When a consumer suffers loss or damage due to a defect with goods or services, they can make a claim to recover damages or compensation. This is particularly the case where the defect means the trader or manufacturer failed to comply with a consumer guarantee. A consumer can apply to the trader or...
Returns and cancellations
Consumers have 10 business days to reconsider an unsolicited consumer agreement, during which they can cancel the agreement without penalty. This is called the ‘cooling-off’ period. During the 10 business day cooling-off period, the supplier must not accept any payment or supply any services...
Door-to-door and telephone selling
Multiple pricing Multiple pricing occurs when a supplier displays more than one price for the same item or service. If a supplier displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected. A price...
Store policies and sale practices
What is a quad bike? A quad bike (a four-wheeled motorbike) may be defined as – 'Any motorised off-highway vehicle designed to travel on four low pressure tyres, having a seat designed to be straddled by the operator and handlebars for steering control and intended for use by a single operator and...
Agriculture
Door-to-door sales are a type of unsolicited consumer agreement . If a salesperson approaches you (such as a door-to-door salesperson), other than by telephone, then they must: contact you within the allowed times ; clearly explain upfront the purpose of the visit and provide identification (a name...
Door to door and telephone sales
An agreement is considered to be unsolicited when: a supplier/salesperson approaches or telephones a consumer without that consumer having invited this contact; negotiations take place over the phone, or in person at a location other than the supplier’s premises; and the total value of the...
Door-to-door and telephone selling
Unsolicited supplies occur when goods or services are supplied to a person who has not agreed to purchase or receive them. There is no obligation by the consumer to pay for these. It is an offence for a supplier to: demand payment for goods or services if the recipient has not ordered them; or bill...
Door-to-door and telephone selling
Consumer Protection currently has two apps available for smartphones and tablets. iShopWA With iShopWA on your iOS or Android device, you’ll always be able to check where you stand when it comes to refunds, warranties and lay-bys in WA.
iShopWA app logo
iShopWA app logo, by Consumer Protection
iShopWA Information...
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