Tenant

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Change of ownership Tenants must be told if the park changes hands. Park managers should provide all tenants with these details including those on the park and absentee owners. Entering the tenant’s site, park home or caravan If the premises is rented, park managers can enter the site, park home or...
During a tenancy
Working together to improve park living A park with 20 or more long-stay sites must have a Park Liaison Committee (PLC) – even those with less can establish one. The PLC plays an advisory (not decision making) role, particularly in areas such as preparing and amending park rules and developing...
During a tenancy
Gas is a safe and efficient source of energy when used properly. Gas appliances and installations incorporate in their designs safety features to protect people and property from malfunctions (usually with appliances). However, without proper installation and use, the potential exists for the...
Gas installations
Consumer Protection currently has two apps available for smartphones and tablets. iShopWA With iShopWA on your iOS or Android device, you’ll always be able to check where you stand when it comes to refunds, warranties and lay-bys in WA.
iShopWA app logo
iShopWA app logo, by Consumer Protection
iShopWA Information...
Apps
Portable outdoor appliances such as gas heaters and barbecues are ideal for use outdoors. However, these appliances can present a danger of carbon monoxide poisoning if used in areas with insufficient ventilation. 'For Safety's Sake', keep your outdoor appliances outside ! Safe locations for using...
Gas appliances
Gas appliances, after installation, become part of the house and tend to be neglected and forgotten until something goes wrong or they stop working as they should. Like other machines, gas appliances become inefficient, unreliable and may even pose a safety hazard if not serviced regularly. ' For...
Gas appliances
Status: Closed 17 May 2012 The Residential Tenancies Amendment Act 2011 was passed by the Western Australian Parliament in November 2011. The act will substantially amend existing tenancy obligations under the Residential Tenancies Act 1987 . The Act was the result of extensive research and...
Consultations and reports
Statutory review of the Residential Parks (Long-Stay Tenants) Act 2006 Status: Closed in late 2012 UPDATE: 2015 Statutory review report Background The Department of Commerce would like to thank everyone who provided feedback in response to the discussion paper for the residential parks review. A...
Consultations and reports
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
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Publications

Form 12 - Notice to Tenant of Abandonment of Premises Residential Tenancies Act 1987 (WA)
Consumer Protection
Form – notification
27 May 2014
Consumer Protection
Fact sheet
30 May 2014
Proactive Visit Checklist Real Estate Agents
Consumer Protection
Checklist
27 May 2014
Renting a home in Western Australia a tenants guide
Consumer Protection
Guide / handbook
29 May 2014
Seniors Guide - So you're thinking about moving into a retirement village
Consumer Protection
Guide / handbook
01 Aug 2014
Residential Parks condition report - On-site agreement
Consumer Protection
Form – agreement
27 May 2014
Guidance notes : code of conduct for settlement agents
Consumer Protection
Guidance note
27 May 2014
Guidance note code of conduct for agents and sales rep
Consumer Protection
Guidance note
30 May 2014
The following forms and publications are available on this page: Commercial tenancy - Disclosure statement form 1 A disclosure statement for a commercial tenancy agreement Commercial tenancy -...
Consumer Protection
Fact sheet
10 Feb 2015
There are a number of different orders you can seek to enforce a court or tribunal decision in your favour. Claims in the Magistrates Court The Magistrates Court deals with cases where the total...
Consumer Protection
Brochure
26 Nov 2015

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Announcements

After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
A South Perth real estate agency and its former property manager have been fined by the State Administrative Tribunal (SAT) for breaching the Real Estate and Business Agents Act in the management of two rental properties and the operation of their trust accounts. Prosser Real Estate Pty Ltd , trading as Swan River Real Estate , was fined a total of $15,000 and ordered to pay Court costs of $2,500...
Consumer Protection
Media release
10 Sep 2014
Consumer Protection has been granted supervision orders by the State Administrative Tribunal (SAT) to take control of a York real estate agency after its sole director’s licence renewal application was refused and the company was therefore unable to operate the business in compliance with the Real Estate and Business Agents Act. The supervisor appointed by Consumer Protection is Mr Gary Doran of...
Consumer Protection
Media release
10 Jul 2014
A review of the laws regulating the tenancy arrangements of about 29,000 people who live long-term in residential parks in WA is currently underway.
Consumer Protection
Media release
06 Jun 2014
Unfortunately there was an error in the media release headed “Warning issued on dangerous solar isolating switches” date May 21, 2014.
EnergySafety
Media release
22 May 2014
Energy Safety has issued a public warning about dangerous switches used in some solar systems installed since January 1, 2012. Director of Energy Safety Ken Bowron said today the switches formed part of all solar photo-voltaic installations. “They are used to disconnect the current produced by solar panels so electricians can work safely on the electrical installation of a home or business,” Mr...
EnergySafety
Media release
21 May 2014
Consumer Protection is calling for community and industry comment on a proposal to deregulate the fees charged by settlement agents and land valuers in WA. Currently WA is the only state to fix a maximum amount that settlement agents and land valuers can charge for their services. There are currently about 660 licensed settlement agents and 840 licensed land valuers in WA. Acting Commissioner for...
Consumer Protection
Media release
13 May 2014
Consumer Protection has reminded private landlords in WA that they must lodge new security bonds with the Bond Administrator to comply with changes to tenancy laws which came into effect in July this year. There is a transition period for existing bonds, which will need to be transferred to the Bond Administrator by 31 December 2014. The reminder comes after the Perth Magistrates Court fined a...
Consumer Protection
Media release
16 Sep 2013

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