Travel agent


A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
Travel agent licence review Status: Closed Friday 4 October 2013 Consumer Protection is seeking community comment about whether specific laws for the WA travel industry should continue or whether the general laws are adequate. We have released a position paper and urge consumers and industry...
Consultations and reports
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...



After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
Update 26 August 2014: Victoria Police have now opened an investigation into travel business Bali Indulgence and owner Chivonne Betts. Consumer Protection has forwarded the complaints it received. New complainants should contact Victoria Police directly using the following details: Detective Tim Norton Phone: 03 9373 5240 Email: Original Media Statement: Consumer...
Consumer Protection
Media release
22 Aug 2014


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