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David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
On 16 December 2015, Mr Lex McCulloch the WorkSafe Western Australia Commissioner announced the Department of Commerce – WorkSafe Division (WorkSafe) would be undertaking a review of the model Work Health and Safety (WHS) Regulations for adoption in Western Australia. The key principles of the...
Developments in OSH in Western Australia
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Scams, ripoffs and frauds are becoming more and more commonplace. The Department of Commerce has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides...
Scams
When you are ready to start buying things for yourself, or ready to move out of the family home, you should know your rights and where to go to get help if things go wrong. Consumer Protection can help you with information about buying a vehicle renting a place contracts (mobile phones etc) buying...
Your consumer rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
If you think you have been scammed please seek assistance where you need it. In the first instance, p lease contact WA ScamNet to report the scam and for assistance. If the scam relates to a product or a service , you may have rights under the Australian Consumer Law which can help your case, even...
Scams
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Perth Gordon Stephenson House Customer Service, Level 2, 140 William Street (on the corner of William and Murray Streets) PERTH, WA 6000 Postal Address Consumer Protection Locked Bag 14 CLOISTERS...
Contact Consumer Protection

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Publications

On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
This checklist has been developed to highlight safety issues in the takeaway food industry and provides information on how to best manage those risks to minimise workplace injuries and comply with...
WorkSafe
Checklist
28 Jun 2016
This checklist has been developed to assist you in identifying risks associated with working at height .
WorkSafe
Checklist
18 Feb 2015

Announcements

With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection WA is a proud supporter of Fraud Week, which this year starts on the 15 th of May and aims to help social media users learn how to spot a scam. Social media profiles often display a lot of personal information, such as your photos, where you have been lately, a record of life events, who you’re connected to and...
Consumer Protection
Department News
12 May 2017
With Acting Consumer Protection Commissioner David Hillyard The economic downturn in WA is creating opportunities for heartless scammers to take money from people in desperate circumstances who are least able to afford it. Consumer Protection has received reports from a number of people recently who have fallen victim to personal loan scams and have given personal information which could lead to...
Consumer Protection
Department News
09 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard If you’re buying a car any time soon we have a message we’d like to drive home. Consumer Protection has concerns about the value of add-ons being sold to people purchasing motor vehicles in Western Australia. There’s been a recent increase in complaints to Consumer Protection about the vehicle ‘extras’ sold at the point of sale such as...
Consumer Protection
Department News
06 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard Summer’s here and that means music festival season. But what happens if a big outdoor event or live concert is cancelled or dramatically changed at the last moment? The Australian Consumer Law (ACL) gives consumers rights if an Australian business fails to deliver what they said they would … that can include calling off a festival or...
Consumer Protection
Department News
01 Dec 2016
An interim ban on electrically unsafe self-balancing scooters, also known as hoverboards, has now been introduced as a mandatory standard for the next two years. Self-balancing scooters are also known as gliders, smart boards, sky walkers or mod boards. Most two-wheel scooters are manufactured in China and range in retail in price in Australia from $150 to $1,000. The original ban came into place...
Consumer Protection
Department News
29 Jul 2016
Stationery and toy retailer Smiggle has removed a button battery-powered yo-yo from stores in WA, and across Australia, to protect children from injury or death. A product safety recall of the YoYo Loco is due to concerns about how easily the battery compartment can be opened, allowing access to button batteries, which can kill or seriously hurt young children if swallowed. Smiggle advises that...
Consumer Protection
Media release
29 Jun 2016
With Acting Commissioner for Consumer Protection David Hillyard Crowd funding is an increasingly popular way for people to raise money for a variety of causes using the internet. If an online crowd funding campaign is regarding a work-related or leisure-based project we see this as peer-to-peer lending. However, when the fundraising is for a charitable purpose Consumer Protection is interested...
Consumer Protection
Department News
13 Apr 2016
With Acting Commissioner for Consumer Protection David Hillyard If you buy a high-price ticket for a premium event on a yacht with a promise of champagne and caviar, you don’t expect to be served cheap wine and supermarket-bought frozen spring rolls on a fishing boat. This is one of the complaints received by Consumer Protection from ticket-buyers recently, however, headline acts not appearing at...
Consumer Protection
Department News
20 Jan 2016
The 9th of July 2015 was an ordinary day for busy mum-of-three Danielle Stubbs at her Woodvale family home. Her eldest daughter’s ‘Frozen’ microphone was not working and Danielle had unscrewed the battery compartment, removed the dead batteries and put them on the kitchen bench ready to take them with her to the shops so that she could buy replacements that matched. Each battery was only the...
Consumer Protection
Alert
15 Dec 2015
The latest annual Royal Life Saving Society drowning report found swimming pool drowning deaths have increased in Western Australia. Consumer Protection joins the campaign to highlight strong summer safety messages that NEED to be heard by the community. Acting Commissioner for Consumer Protection David Hillyard says while the words ‘sun’ and ‘swimming’ go hand in hand, ‘supervision’ and ‘safety...
Consumer Protection
Media release
10 Dec 2015

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